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Current and resolved technical issues - updated as of 10/7/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Incorrect Link

I’m using Chrome Browser on an iPhone 11. My listing was created using the “sell similar item” feature. It has now sold and is in my orders section (https://www.ebay.com/mys/sold) but the url link for the item is incorrect.This is the where the view ...

Live chat option is gone

I need to get into contact with eBay support relating to a seller thats refusing to refund me for a product they never sent... The seller told me to go to eBay for a refund, so I spoke to eBay support about it a few days ago and they gave me instruct...

Best Offer Glitch - Not Processing Properly When Seller Accepts Buyer's Offer

Just had a Buyer report that after I had accepted his offer, Ebay's system failed to reduce the item price according to the agreed upon price. I accepted the Buyer's offer and the system still sold the item at the listing price. Luckily it was a low ...

Not receiving Saved Searches

Hello. For some reason I abruptly stopped getting Saved Searches alerts. They are not going into spam.

Ebay added my favorited items to my purchase list and charged my debit card!

I have no idea what happened. I favorited some items from a shop..and made an offer for 2 which were approved. I checked me email today and it shows that I ordered 5 things from this shop and I was charged for all of them! WTH! I only purchased two i...

Cannot delete recently viewed Android app

The "see all" doesn't appear on the app next to recently viewed anymore so I can't delete them. This happened in the last few days. Any solution?

Shipping Labels Not Loading or Downloading endless spin cycle

This seems to hit me about once a month or so. Just now I go to print a shipping label after paying for it and when I try to "Print label" or "Download label" I get the endless little spinner going around and around. It usually clears up in an hour o...

Need to close a case but I can't get into the system

Hi, I reported that a package had not arrived, using the system. Now we've found it, and I've been trying to contact eBay and the seller that the package did come. I've registered my account and created a password, but I can't get back into the syste...

Make an offer issues in app. I pick local pickup but it does delivery after the offer is accepted

I've been having issues with the app when I make an offer. After I make an offer and select local pickup, when accepted, it goes back to delivery and charges me a shipping cost. I've updated and redownloaded the app but still have the same issues. I ...

Unable to add payment card?

Had an email telling me that ebay tried to recover £2.59 for a reserve listed but this has failed. Just checked my payment details and the card that was on file for such things has been removed. I’ve tried to add the card but screen will not let me? ...

Search results on Android app not accurate.

Used to be when I would enter specific keywords in the search bar, eBay would return exactly what I was looking for. Now, I'm seeing results that are irrelevant. Another thing that happens is a search may show maybe 100 results and then when I go to ...

i want old account back

if i do not get my old account back io will never do busseness with you again i my $2000 plus i guess you do want me

"Too Many Requests" Error?

Not sure what is happening but I'm having one heck of a time trying to access this board. I keep getting the "Too many requests" error.

Error/Timeout when trying to revise listings

I recently decided to sell some things on Ebay and everything was going fine - but now today I cannot access half of my current listings to add photos or more details. I have ben trying all day. I am receiving this error message: "Well, this is embar...

Saved Search email notifications new format with gallery view unusable

As of 8/23/2024 the emails that I receive to notify me of items found in saved searches are being presented in a gallery view that is unusable because the photos are in a horizontal group that is several times the width of my viewing window and there...