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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay phone center closed at 4PM on a Monday?

Sorry if this is the wrong topic, but it seemed the closest match. I've been trying to reach ebay's call center for over 45 minutes with a seller question that AI can't answer (go figure ) and I keep getting a message that it's outside hours. I can't...

Careful with search being it's messed up...again

If you use UPC in the search bar to do comps to list items sometimes it will bring up zero results when there are actually items listed. If someone is promoting the same item it will bring up zero and the promoted item will show up if you scroll down...

My text is turning to ALL BOLD!

I am updating my listings today. I have variations. So, I describe each item by putting bold to the variation name, then the description in regular style. When I make updates and list my item all of the text is bold. Is anyone else experiencing this?...

Ebay search is messed up again...

When you search for a cd in my case, if only the "promoted" version comes up it will read ZERO items found and not show the listing not promoted. You will find the promoted listing if you scroll down. This just started in the last like 20 minutes.

Notices of sold items not appearing in my Yahoo Inbox

This is probably a Yahoo issue, but notices of sold items are not appearing in my Yahoo mail inbox. Is anyone else having this issue?

Mixing up accounts

I keep seeing viewed items that are not mine and then notice eBay thinks I’m the user of an unknown account. When I log into my account, it also has items I did not view and today items were added to my cart. At first I thought I was hacked so I adde...

Incorrect Account Login

When I opened eBay this morning, the account listed was some random person who isn't me; when I reloaded the page, it changed to someone else's, and when I logged out and logged back into my own account, the "recently viewed" items were not anything ...

unable to view my watchlist items, all i get is it's not you, it's us

unable to use my ebay account

A new listing format April 1, 2025....The option for 2nd choice shipping isn't an option on my PC.

On April 1st my Listing format changed all together, I no longer have the option to give my buyers a 2nd choice for shipping, I've noticed it is the same on my laptop and Desktop. but my phone still has the option and I normally list on my Laptop. I ...

Over 6 Months of Offers not working properly...

No offers received in over 12 hours and cannot send offers (to watchers) due to them erroring out. Same problem, different month.

Purchase History? What is the normal range of it?

About 6 months ago my purchase history range spanned back to almost 2017 and I did not make the request for it to be. Does anyone else notice this change in the range of what years are viewable? I get the feeling eBay is allowing parites to modify my...

AI is inconsistent when flagging violations.

This has happened to me twice....I have had two listings flagged and removed for items that eBay's AI says violates their policy due to defeating emissions devices yet there are other listings of the same exact item. I've even asked about the other i...

Someone (or app) altered the combined shipping and it is not correct.

The buyer bought 2 items. Each item had 4.63 shipping, but somehow the buyer paid only a combined shipping of 5.38. I do NOT have combined shipping rules.And, I did not send a invoice with an altered shipping amount. The buyer should have paid 9.26 f...

Captcha Broken!!

I'm sure you've all seen the one where it shows you a chocolate chip cookie and asks for a match. The choices are rabbits and random cookies. So you select SKIP. Well, I've selected SKIP too many times and now can't even get a sensible array with a m...