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Current and resolved technical issues - updated as of 10/7/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Order details link opens wrong order details

Hi, When I click on the Order Details link for a recent order (let’s call it A), it keeps opening the details for a different order of mine (call it B). This happens with both the link in the Purchases list on the website and the link in the Order De...

Resolved! Accepted Offer But Not showing Up anywhere

in addition to all of the other issues in the last two days...now a new one i just reported to ebay ....accepted an offer ...got the popup from the ap that i accepted but cant find the item anywhere.....no emails that i accepted the offer......not in...

Messages not threading properly

Whenever I reply to a message either on my laptop on in the iOS app (6.179.1.1), the reply shows as a new message rather than part of the same conversation. I'm replying in what should be the thread but immediately after replying, my reply disappears...

Saving sellers as a search not working

I used to be able to search for a seller and then save that search to receive emails when items are added... it seems to be missing now... was that intentional?

Technical issues, more like toxic culture and dishonest behavior

Hi.I recently sold a pair of brand new nike shoes. The customer received them and messaged me saying he was happy with the quality of them and they were perfect. He than told me he didnt like the way they fit. He never asked me if he could open a ret...

seller hub active listings not showing up under listing tab

Drafts, inventory, scheduled, unsold, and ended all load up fine. When I click down on active, page load slow and nothing. Tried on 5 different iMacs and a brand new 2024 MacBook. Still the same, it has been doing this for awhile. Thank you

Buyer cannot receive offers due to limit reached

So I get a Message from a buyer, he is making an offer, so I reply with an offer, pop up says buyer has reached his limit for offers, offer cannot be sent.But now when I go to the listing is is locked I cannot make changes because it says I have send...

Log in issue

Hi there,I can't log in on my app is keep say technical difficulties, try again later, right email right passwordAny ideaThank you

Cannot remove or save for later any item in my shopping cart

Hello. I cannot remove, neither save for later any item in my shopping cart. Can you check this issue immediately?

Captcha again & again!!!

Seems like every now & then eBay will go bonkers with the repeated captcha puzzles, but this latest glitch has been going on for more than a week now. I use Microsoft edge, Windows 11 & when I click certain links like member's feedback page, item bid...

Return lable wont show up error message

I clicked on my return label and it won't print. Technical error message pops up @links to member

Send offer to interested buyer glitch

Looks like started a few days ago. When I have an interested buyer and I send an offer I get back an error message with "retry" button and when I click on that there is no interested buyer any more.

Listing under Pricing the see how other sellers priced it

The technical problem is when listing on the app. Under Pricing the " See how others priced it " when you click on that it kicks you out of the listing. It has been doing it since yesterday when ever I list an item.

Contacting buyer about listing from offer - enter item number not working

So if a buyer sends me an offer on a listing I have for sale (or even when awaiting payment) and I go to contact them, I get two options: "this is not about an item" or "enter item number". For the past... I don't know how long... whenever I try to i...

Old notifications not going away

Hello I've noticed this on both the app and on PC. I still have notifications around for offers that I have viewed and offers that have since expired. I have notifications for "A New Offer" even after I've went to that offer and accepted or declined....