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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

DNS Failure on postorder.ebay.com

Do other people experience an error when attempting to reach postorder.ebay.com? I receive the following error. I am unsure whether is it is the fault of eBay or my ISP.Service Unavailable - DNS failureThe server is temporarily unable to service your...

Unable to add employee to Multi User Access Account

We are unable to add employee to help with drafts. When the employee clicks to accept it shows a page that says "It's not you Its'us" try again later. This has been going on for a month. We have contacted customer service numerous times to no avail. ...

Why are my local pickup orders in ShipStation not showing customer information?!

Starting last night at some point, all of our local pickup orders are importing to ShipStation without the customer's name. I know this is an eBay bug, or maybe it was an intentional change in their API, because we also use custom in house software a...

Offers STILL an everyday issue for months on end!!!

Two accounts, 23 year old account (this one) and one under a year old. Almost 80,000 items listed and have not received any offers for 15 hours now. I normally get many offers an hour and can sell up to 100 items a day. Sold 30 two days ago with my w...

California Title 20 makes it against the law to sell incandescent bulbs to California - need button!

There is a $2300.00 fine if you sell an incandescent bulb to anyone in California, it is illegal to ship bulbs to a California address; in the listing, where I can choose not to ship to foreign countries, AK or HI, we need an additional button for Ca...

USPS tracking not linking to ebay

I have brought packages to post office and have them scanned on time. I do have receipt showing the scan and they are not showing up in eBay. This is bringing my score down. This has been happening with all my packages since April 21st. Does anyone h...

Someone is viewing items on my account that i have not personally viewed myself

For the past 2 months when i check my recently viewed items there are items that are showing up that I have never personally viewed myself. I have been in contact with eBay at least 30 times to resolve this issue as I have also noticed that when I ch...

Add Payment Method for Refund Error

Trying to refund buyer, when I click choose payment method the pop up comes up then disappears, or I add payment and I click pay and it says error, add payment method. Tried contacting customer support but could not connect.

Platform is starting to fall apart

#1 Revised one listing 3 xs and still will not release the bulk % amounts, keeps defaulting back to %ages.#2 Ghost messages...message count next to name shows false totals, shows 2 messages yet zero unread messages, messages disappear to not be found...

missing info in emails from ebay re item listed or item sold

recently format of item has been listed and item has been sold emails has changed.ebay is no longer including the ebay item number on these emails and no longer including quantity remaining on multiple quantity item sold emails.this is making bookkee...

Is ESE Down? If so for how long?

Getting this message when trying to print an ESE label: "Please be aware that eBay Send is experiencing issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later."

Abuse

I get you offer the eBay Money Back Guarantee but how exactly do you know they did use it abusively?I ship a game and they then ship it back. It is a working disk until they told you and well they got to return it and make me a glorified library. The...

Unable to edit the listing

Getting this error message whenever trying to edit the listing Well, this is embarrassing.We're sorry, but the listing tool isn't working right now.Please try again later.Go to Seller Hub page

Resolved! Under MESSAGES, can’t delete old, empty folders

I don't see a way to delete them. please tell me how to delete them.

[Buyer] If an item sells after receiving an offer from the seller, the offer is stuck in summary

So a few days ago, I received an offer from a listing I had checked a few times. The item is NOT on my watchlist anymore. The item sold on the 30th, but the offer still exists in my summary and cannot be deleted, or selected to be deleted. The only t...