Report eBay Technical Issues

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Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

No organic Sales, Only Promoted, while organic and promoted views are equal. HELP!!!!

Hey Guys, We really need some help. We have called once week for about 6 months and we get nowhere. No answers. Send emails, and reps see that this does not make sense, tech support supposedly looks at this and they say no issues, I do not see how th...

Item I Sold Says Paid-I didn't Get a Sold Email from eBay-Sale is Not in My Payments

I received an offer for an item and accepted. I received the notification that the buyer paid on the app but I don't have an email from eBay stating the item sold or that it was paid. Also, the item is not in my Payment Activity but it's in my Sold/O...

Can't add new credit card with matching address

I've checked everything - the shipping address matches my eBay account, the card number, CVC and expiration info is correct, I tried manually entering the info. I'm at a loss. Please help!

Ebay bug ending item to highest bidder

When doing this it just ends as though not sold rather than selling. 23/9/24

Returns

I got a product that was the wrong model and requested a return. Return label was sent but will not print due to technical issues at Ebay. Cannot get any method to resolve the issue. Terrible customer service.

Ebay Open

I had registered for ebay open and was able to get transmissions from the stage. However, I was never able to get access to any of the sessions. Trying to get any help from RingCircle was an effort in futility. Their forms ran me around in circles. S...

eBay technical issues

eBay is being unresponsive.

Offers showing 2 days but really 4 days

On Chrome, sent an offer and got the following confirmation: ...but checking item offers sent shows the new 4 day offer time: It's bad enough you changed to 4 day offers without telling everyone, but at least be consistent in your user experience by ...

Resolved! Drafting new variation listings - UPC fields do not populate

As of today (09/27), I have not been able to list drafted variation listings (e.g. make them go from draft to active). The UPC field remains blank - it does not matter whether I type in the UPC, choose Does Not Apply from the dropdown menu, or type o...

Did ebay stop accepting rewards from paypal checkout?

I don't see the option to select rewards on paypal checkout for ebay anymore. Wondering if anybody else has the same issue

Resolved! Endless Loop of Sign In, Verify as Human - unable to relist, list or edit

I have been trying to edit a listing I have (no bids on it yet) since Saturday night, and on both Firefox and Chrome, I am stuck in an endless loop of sign in, verify as a human ?(click the boat/plane/bus etc) and then it takes me back to the home sc...

Can't print shipping label

I've been trying to print a shipping label over three hours. Where I have to agree with USPS regulations, it won't let me continue to blue tab "PRINT SHIPPING LABEL". I have orders to ship and can't. When I click on it...it does nothing.

"view purchased item" page is not available

I've been trying to view this page since September 20. I've been here for more than 20 years and the newer staff just don't understand this issue. When we bid on an auction and win the auction, there is a link on the actual listing page under the win...

Concern of Customer Service

I would like to start a conversation in general about concerned eBay's customer service. No one seems care experiences of buyers and sellers on eBay market place (other then seeing them as $$$). Whenever you reach out to the customer service, you hea...

Counterfeit super NES and NES Classics

Something needs to be done about the counterfeit problem on eBay dealing with Super Nintendo classic editions and Nintendo Classic editions. It is absolutely polluted with fakes and when you report the listings, the AI will not flag them. 90% of the ...