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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Endless Loop of Sign In, Verify as Human - unable to relist, list or edit

I have been trying to edit a listing I have (no bids on it yet) since Saturday night, and on both Firefox and Chrome, I am stuck in an endless loop of sign in, verify as a human ?(click the boat/plane/bus etc) and then it takes me back to the home sc...

Can't print shipping label

I've been trying to print a shipping label over three hours. Where I have to agree with USPS regulations, it won't let me continue to blue tab "PRINT SHIPPING LABEL". I have orders to ship and can't. When I click on it...it does nothing.

"view purchased item" page is not available

I've been trying to view this page since September 20. I've been here for more than 20 years and the newer staff just don't understand this issue. When we bid on an auction and win the auction, there is a link on the actual listing page under the win...

Concern of Customer Service

I would like to start a conversation in general about concerned eBay's customer service. No one seems care experiences of buyers and sellers on eBay market place (other then seeing them as $$$). Whenever you reach out to the customer service, you hea...

Counterfeit super NES and NES Classics

Something needs to be done about the counterfeit problem on eBay dealing with Super Nintendo classic editions and Nintendo Classic editions. It is absolutely polluted with fakes and when you report the listings, the AI will not flag them. 90% of the ...

Unable to Create Account - Stuck in Captcha Loop - Desktop

Tried creating a new account. It let me put in my name & email address, then I clicked in the password field, and it sent me to my first captcha page. Okay, I got through the captcha just fine and was redirected back to the set up page to enter a pas...

A Privacy Issue

I have discovered a privacy issue when logging into my eBay account. After entering my username, even without inputting the password, my name becomes visible, like 'Welcome, XXX.' Since usernames and store names are public, this reveals the real name...

Unable to Log into Account

Seems I am unable to log into my selling account. Tried from 2 different computers and no luck. Got into my purchasing account though. Got in it seemed using mobile but could not print label.

Problems logging in App

eBay App does not recognize my user or password? I was able to log in through browser. eBay App definitely has a problem??

Item IDs don't match any of your active items

I am trying to put a sale on and pretty much all my items wont upload as it keeps saying "Item IDs don't match any of your active items". How do i fix this?? I've been trying for 2 weeks to put this sale on.

Never Accepted the Counter Offer

I placed a offer for item on my home computer. The seller made a counter offer, and I NEVER accepted it. I just noticed on my iphone it says pay for this. I NEVER ACCEPTED HIS COUNTER OFFER. EBAY HAS A TECHNICAL ISSUE. I NEVER ACCEPTED HIS COUNTER OF...

[Website Bug] Can't Delete Product Reviews

It appears I can't delete my product reviews. Even though there is a, "delete" button present on any given review summary, the button appears to be broken. And to be clear, I mean product reviews (not feedback), which is typically located at: https:/...

Keep getting Ebay delivery notifications for an item already delivered

I keep getting ebay notifications from Ebay that an item is out for deliverywhen it was delivered months ago.

Unable to listen to eBay Open 2024 Sessions..

Unable to listen to eBay Open 2024 Sessions. It is now 3:25pm and I've missed ALL sessions so far. I have tried everything. Cleaning cookies. rebooting PC. Logging off and logging back on. Tried opening eBay Open 2024 in BOTH Edge AND Google Chrome. ...

I'm having issues with the security measure, the page doesn't load correctly and I can't proceed

Hi, I'm having problems with the security measure where it asks me to "verify yourself to continue". Supposedly it should load some images like a captcha or something, but it doesn't load anything and doesn't let me continue the operation (wich is co...