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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Store Categories

When trying to Manage Active Listings, I click on 'All Categories' to see all of my Store Categories to pick a category that I want to list in. Instead of seeing ALL of my Store Categories, I am only seeing 11 of my categories. It has been like this ...

Unable to add items to cart.

Attempting to add an item to cart causes the page to just hang on the "Adding to cart" window. It then says "You're almost done" and just stays like that. It started suddenly, I was able to add 5 or so items before this started in the middle of it. I...

Resolved! Unable to send offer to people watching my items

Hi, I seem to have this option disabled or missing form my account? I am fairly new to eBay and have not used this feature before however after a conversation with a potential customer I found I was unable to make an offer. I can see in some other po...

lot of trouble trying to sign in been wiyh e bay for years

another phone number

Resolved! Years ago we could rate a bad buyer with negative feedback now only a postive button to press.

Buyers purchasing items holding bad feedback above my head then posting bad feedback wants a full refund or she will not remove it how is this not abuse. Why can't I leave her a bad review for lying and creating a negative post on my 100% positive fe...

Saved sellers

Does anyone know why note to self does not work under Saved Sellers?

How can the SEND/SUBMIT button be restored in order to leave FB? Thanks

The feedback send/submit botton is inoperable...please help to restore it, thanks

Saved search emails don't show pictures anymore

For a few days now my saved search emails don't have pictures of the first 12 items like they have always had. Is this an Ebay glitch or did I change a setting by mistake?

Activity on your account isn’t following policy: Listing cancellation policy

I received this message from ebay 2 days ago (see below). It states that this judgement was made by artificial intelligence . There is no specific listing cancellation cited in the message. I have not cancelled any sales. I have ended listings and th...

Listing with eBay International Shipping is sporadic for two years now

I've called 8 times over the past two years. I have one shipping policy and it has always included eBay International shipping. Sporadically it doesn't work. All of my items are the same size and only vary by a pound in weight. The errant listing wil...

Ad rate impact N/A Your ad rate impact could not be calculated.

Anyone else having this issue ? When starting a campaign ow with existing ones the AD rate impact on the top right of the advertising page is always indicating N/A .... even after 3-4-5 days and so on..... why ???

Anyone else seeing sold items without a sold price?

Noticed a few ended listings that say "SOLD" but where there is no sold price anywhere on the listing page - error, or this is how eBay will show ended listings from now on? Here's one example (item #395744845244): https://www.ebay.com/itm/3957448452...

Made a listing and it wasnt listing

Yes I made a listing and for some reason it was wasn't anywhere to be found why is that it was clearly the cheapest but eBay had it hidden why and no had nothing to do with it on my end

Unable to print "Printer Friendly" version of sales invoice

Suddenly I can no longer print a copy of my most recent sale's invoice. Printer Friendly version will not print sends nothing to my printer (i.e. no communication). I had to take a photo of the invoice with my cell phone then send it to my desktop in...

10/4 update

the new orders box is here and the old one would show buy it now only itemsthis one when I click on the far right button and buy it now only the check mark does not light up it is frozen so I cannot see my buy it now items only anymorewhich I need to...