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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

messaging issue & concern

greetings,,,, appreciate the friendlies who offer help as I'm sure I cant be the only one.... Anywho, my ebaby message customer named ABC has asked a ? on a certain item. When I go to reply, a diff user name pops up? Anyone else, poof Somebody

New message system is falling apart already

Numerous times so far the past couple days, messages fail to transfer to folders and get a red pop up blah blah blah...I am sorry to ebay. Not to mention that the message counter is false which leads to confusion at whether or not new messages are as...

Search Filters and Sorting Not Working

I've had a filtered saved search for ages in the category "rocks fossils and minerals" with a bunch of sellers specified/included in the advanced search tools, but all of the sudden it is not working. Now when I click on the link, it brings me to a p...

Refund on a purchase

I recently purchased a pair of shoes but the seller had contacted me and said he does not have that pair of shoes anymore. He hasnt refunded me and I cant refund my order becuase it sais he shipped them out. What should I do.

Traffic & Views Severely Broken

All of my items show zero views. My traffic page shows different total numbers on the app and the computer. This started 3 days ago and sales stopped as well. I called yesterday, rep agreed there is a problem...still not fixed. My sales are suffering...

Send invoice problems.

I have had this problem more than once when I click send invoice and not all won auctions get included in the invoice. I send invoice and then realize here are 2 more or in this most recent 5 more that were not included in the invoice. Result is the ...

eBay blocking buyers from making more than one offer

eBay blocking buyers from making more than one offerPotential buyers have emailed me saying that that are blocked after making one offer on an item.I have my listings setup to sell only one item at a time(it's too great a risk shipping multiple high-...

Problem with editing pictures on pc (not mobile phone) only can delete pictures, not edit!

Can't edit pictures on ebay...when creating a new listing in "sell similar", unable to edit pictures.

My eBay summery page

On the summery page when I scroll down there used to be a drop down nav bar that popped up when I scrolled past the header, it is not functioning any more. Is it just my machine or did they do away with this.

Sort Low to High is currently not working.....Devon????

Not sure if Devon from Ebay can forward this to the proper channels....but if you try to sort from low to high on price, it is not working. For me, I use this tool when selling to supply the buyer the lowest possible price. And, now, if a buyer is lo...

eBay apts issue

I can't sign in or operate when I was able

Sorting or Searching for items for sale by lowest price is not working correctly

My items for sale are not being correctly sorted when clicking the Lowest price + shipping button. Is this a problem that Ebay is aware of? Everyone should check their items for sale to see if they are being correctly listed as to lowest price + ship...

Accepted Offers Not Showing Up Under Awaiting Payment Or Sold

Good afternoon! Anyone seeing any issues with accepted offers and sold items not showing up under awaiting payment/sold items? Didn’t see any reported issues. Just checking. Thank you!

Bulk shipping not working

When I try to go to bulk shipping tool screen is just black and says "no healthy upstream"

"Add custom text on label" - not working (bulk shipping)

"Add custom text on label" is not working when printing from bulk shipping.It only works if printing individual labels. In the bulk shipping page, the option is there, and is set for every item shipping. I have it set to item Title/Sku. It shows prop...