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Current and resolved technical issues - updated as of 06/11/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

It's not you. It's us.

For the last 2 days, Jan 22/23, when I search using "vintage mx" and "vintage motocross" the page starts to load then the page changes to: It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon." These are the only 2 sea...

Can not view original listing after purchase on ebay

Ebay now has a Google advertising and I can not view original listing which I have purchased!

Shipping discount promotion NOT working....

I run a shipping discount promotion year-round and today it stopped working. It's supposed to be "Buy 3 or More and get FREE SHIPPING" but is making my customers pay for shipping even though they've met the minimum. Is that promotion not working righ...

Printing shipping label technical issues

I am trying to return an item but when I click on the link to the shipping label I am brought to a technical error page that says "We couldn't process your request because of a technical issue. Please try again." I have been having this problem for a...

EBAY has changed my normal membership in error. It is not following up on sales .

I changed my password. As a result EBAY lists me as a new member, does not show my 100% approval rating on prior sales, and has not provided any followup on a recent sale I completed. EBAY deliberately makes it impossible to reach them by design. Sol...

Viewing Feedback

I’m not able to contact eBay on the phone, nor so I see this issue in the various community pages. I'm not able to see updated seller feedback for sellers I know have received some new feedback. This issue started about two weeks ago I’m using an iPa...

fingerprint login stopped working

Fingerprint login stopped working a few days ago. I use Edge so I don't know if this is an eBay issue or an Edge issue??eBay made a change to the sign in screen about a week ago and it worked great... then on 1-22 (I think) it the option to use finge...

Order Discount Promotion Not Working

I've noticed that when I create and order discount promotion for buy 2 get 10% off, the wrong listings are appearing in the promotion. When I originally create the promotion and apply the price filters to my shop categories, it correctly identities t...

Switching User Accounts

For some reason when I go to switch accounts it keeps signing me into one and won’t acknowledge the other. Granted I’m using the saved password feature though I don’t see why this would be the cause, as I can see the email address change, even when I...

eBay very slow

sellers pages are extremely slow to load today taking a minuet or more to load with photos example https://www.ebay.com/sch/i.html?_nkw&_sacat=0&_udlo=.01&_udhi=30&_ftrt=901&_ftrv=1&_sabdlo&_sabdhi&_samilow&_samihi&_sadis=15&_stpos=63134&_fss=1&_fsra...

Time Away not working, The links appear "dead"

Hello, I am trying to set up "time away" immediately. I have done it several times, however, now, the links appear to do nothing at all. I have tried multiple browsers, hard refresh, soft refresh, clearing cookies-cache, e.t.c. and nothing. ShawnMans...

Replying to Counter Offers. My cursor seems to hop around in message feature.

So, the title pretty much says it all.When I'm Replying to Counter Offers. My cursor seems to hop around in the message feature, sometimes I explain that their offer won't cover the shipping, or the item has already been reduced, etc. However, it see...

Active Listings Page not fully loading.

Anyone else having an issue with their active listings page? Mine will not load completely, regardless of which browser I use. I've tried different PC's and a Mac and have the same issue. Only the header will load, the body is nothing but blank and t...

After nearly 2 years, search is still badly broken sorting by Price + Shipping: lowest first

Today I searched Collectibles postcards valentine's day. The default Best Match returned 22,000+ results. Sorting by Time: ending soonest, Time: newly listed, Distance: nearest first, and Price + Shipping: highest first all returned 27,000+ results. ...

Resolved! Accepted a counteroffer and the item sold but apparently it didn't sell?

I sent a offer to a buyer, they countered and I accepted their offer. Waiting for the email that says your item sold. Never came. Check orders, sold item isn't there under waiting for payment. Page that says you accepted the offer lists quantity avai...