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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay changed my "shipto" address without notice from CA to some random defunct DE address :-(

Not sure why ebay customer service is so poor I'm going to quit. I recently bought a couple items with make an offer only to find the items were never delivered. When I noticed the seller said "delivered", I never received them. Then I noticed that m...

Shipping Label Issues

Hello, I have tried just about everything and I'm at the end of my rope. My eBay shipping labels, which I print on a Dymo 4XL shipping label printer, have all of a sudden will print a label and then two blanks behind it causing the printer to go into...

Virtual photo background not generating every time

Has anyone found listing quirks w/ the Virtual photo background tool and not generating every time? Seems to startup and generate it and then poof gone

Can't list

None of the listing pages work. My templates won't load, "sell similar" won't work, I just can't list anything. What's going on? I never had a problem before. It's a glitch, or my brand new iMAC obsolete already?

Photos linked from my website are not appearing

I link photos from my website in my eBay listings. Tonight....they're not showing. I do not link anyone to my website in any way. These are just photos being linked inside my listings. I've done it for years. Is there a new rule I don't know about?

While using app, new saved search results dissappear if you back out and look up the search again

While using the app, anyone else notice that after opening a saved search term for the new results, and then back out to your saved searches list and then search the exact same term again, almost every time, the new search results disappear or are wa...

No traffic bars under My eBay/Selling/Performance/Traffic

There are no traffic bars on the traffic page. My eBay/Selling/Performance/Traffic on PC Chrome or Firefox.How can I solve this issue? Thank you.

Postage Costs

Trying to create listing for a medium size parcel, 2KG+ @ £6.65 but it will not let me exceed £3.50 ?

BUG: Wrong timezone on message timestamps

Hello.When I use the instant messaging feature to communicate with sellers/buyers, timestamps appears in PDT. My system time is EDT. Messages appear to have been sent/delivered 3 hours earlier than they actually were.

Error in status seller City-collectables

I cannot bid on items of this seller since a couple of weeks. Ebay reports that the items listed probaly are not for sale. Still this seller is selling continuously. I have bought from them is the past several times.

How can I speak to someone at eBay customer support?

my account have been locked i have been asked to provide profe that it is my account and so i did... iaperantly it wanst enogh so they told me i need to talk to live team mamber to help me and gave me the phone number.." we need you to get in touch w...