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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Tracking # disappeared.

Short and sweet. mid November order. shipped on timeusps kicked it around for 3 weekscustomer opens INRfinally delivers yesterdayCustomer escalatesi lose because " no tracking # uploaded" i check order. tracking is goneI appeal.So sad too bad they sa...

Account hacked and Ebay were no help

Hi there. The other day my account was breached by hackers who made 5 purchases. I cancelled my bank card when I woke up, filed a fraud report and contacted the 5 sellers to ask them to cancel the sales. Some were codes (?) for games apparently and 2...

Unable to upload photos to appeal a case

This is a serious case involving the credibility of my business, my reputation and integrity and I am “unable to upload photos?!” If this issue was not already horrible enough, I had eBay’s 3rd party authentication services reject my item for “not lo...

Listings octupling and vanishing!! No Xmas sales!!!

Noticed rogue ebay system created duplicates in my listings last week novber 2023, manually ended them all...zero as sales now sixth week! Today, ended 200/579..went to Ended to Sell Similar and refresh them...the 200 unique items became 50 items rep...

Resolved! Can't delete ended items

I now have find items that have ended and Ebay will not let me delete them. When you check them and hit delete the screen just basically goes blank but when you do a refresh or leave page and go back they are still there.

Payment

I got a message from ebay saying that they were waiting on payment. When I open my account to look, it says paid on Dec.8. what's up????

Ebay broke their feedback system, hurting sellers

I had a buyer accidentally leave me the wrong feedback, they messaged me and asked for a revision so they could change it. Unfortunately I didn't have any available, so I called ebay, put in a removal request, contacted ebay for business, and got the...

Resolved! PayPal suddenly used for shipping costs.

In the last day or so, I noticed eBay started charging my connected PayPal account for shipping labels. I had a Visa Debit card set as my preferred "selling costs". But it's strange that the labels aren't simply paid from my available funds sitting o...

What time is it?

I can't read the time in the schedule pulldowns. thank you.

Ebay is down?

I was all set, 20 seconds to go to snipe and then the page refreshed without being able to bid.

Screenshot 2023-12-14 at 13-56-08 Electronics Cars Fashion Collectibles Coupons and More Online Shopping eBay.png

Ebay Tracking Not Updating While USPS Tracking Shows Updates.

26-10896-90586 15-10901-68109 02-10908-61865

ITEMS FOR SALE ARE NOT APPEAR UNDER THE BRAND NAME FOR SEARCH

It started from November 2023 when I put items for sale. The items did not appear under the specific brand name I posted. The brand name I put first. I was waiting for 24 hours as the customer service representative recommended to me, but nothing sho...

Airgun Restrictions

After buying several old vintage airguns and restoring them, overnight eBay has restricting me from purchasing ANY airgun or parts. There are NO federal, state or local restrictions that prevent other vendors from shipping airguns to my address. Seve...

Resolved! Changing Feedback Questions

I bought a product and seller specified no returnsSeller did not send the right productI gave negative feedback as I was prohibited from starting a returnSeller wanted me to change the feedback so he refunded the moneyI was allowed a "follow up comme...

Your message to X was blocked because it wasn't sent from your registered email address.

We just started getting this error email in the last few days.Prior to this, it was working fine. The email address we are replying from hasn't changed and it is the email address the message was received it. We have this email address set up in Acco...