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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! What does error 21920270 "Item Specific(s) from the product were used instead of...custom..." mean?

On "ReviceFixedPriceItem" i regularly get an error message 21920270 that has the long text:Item Specific(s) from the product were used instead of these custom Item Specific(s)... What does that mean?I do not get such an error on AddFixedPriceItem or ...

Resolved! Why error 21919137 "... Bitte laden Sie Fotos mit ...mindestens 500 Pixeln..." with big image?

At the moment (just today) i had upgraded some images in my database to have a resolution of sufficiently bigger than 500px. But when trying to place ReviceItem or RelistItem-API-Calls, i still get the same error messages saying something of "at leas...

Purchase issues

I bought two iPhones ,cases for the iPhones and screen protectors I paid for everything all at once and it only took out the money for the cases and screen protectors but not the phones but I got an email with the confirmation of my order and it has ...

The search page is mal functioning

The search page is malfunctioningWin 10 Firefox 75 64bit

Can’t pay for items

I want to pay for my auction items and eBay keeps telling me every time I put in my payment credit card or debit card that I need to choose another payment what is going on?

Unable to answer seller emails directly

I have been unable to answer seller emails directly for some time. I now have to go to a seller's item in order to contact seller. Has eBay changed the way a buyer is able to directly respond to a seller's email?

Unable to print labels for USPS Parcel Select Ground

Hi All,Is anyone else experiencing this problem? I am unable to select/print USPS Parcel Select Ground postage. I have had this issue with every item sold in the last 24 hours. When I sell items and the buyer pays shipping, I usually offer 2 shipping...

error has occurred in the script on turbo reauthorization

I'm being prompted by turbo to reauthorize its use. However. I keep getting the message that an error has occurred in the script. But whether I choose yes or no to continue running the script, I can't get past the message. Any suggestions?

Buyer payments "pending" not showing up in my PayPal account - changed email address

I recently changed my email address in both PayPal & Ebay, both sites now show my changed email in my profiles. Since changing the email address, Buyer payments have not been going into my PayPal account. The Buyers report that they receive an Ebay n...

Return papers

Why does eBay have technical issues on me trying to print my return papers been going on for hours will not let me print it says technical error.

Slow picture loading on Ebay

My wife and I are both getting very slow picture loading on Ebay, separate computers. Everything else we are doing seems to be at normal speeds.

Send Offer Glitch

I sometimes use the send offer option to watchers of store items. I have items I could respond to if I wanted, but when I go in and respond to one item and send an offer, I am unable to respond to any other ones unless I log out from eBay, and re-ent...

Bidding for an Auction not allowed ? Why ?

I opened my eBay account yesterday and immediately I wanted to bid for an auction and I wasUsing a tool to put my bid but it failed to do so and it gave me the reason “That access level upgrade required” what does this mean ? why was my bid not allow...

Resolved! Wrong item title - bug or what???

Why my buyer had this wrong title? My listing title;"Craftsman 4 pc Spark Plug Socket Set 3/8" Drive SAE 5/8" 3/4" 13/16" Metric 18mm"https://www.ebay.com/itm/202272861726?ViewItem=&item=202272861726 but he got the wrong title;"Crafsman NOS USA made ...

Unable to link to my Paypal

I am trying to link my ebay account to paypal through My eBay--> Account-->Link to my Paypal account. After I enter my login information on Paypal, it redirects to a general "Sorry - your last action could not be completed" page. Thanks!