Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Froo Server

Anyone know how log the Froo Server has been down?

My Watch List "Notes" Disappear by themselves

I type out a note for an item I'm watching in my watch list. I press "SAVE" and the note appears to be saved and shows up under the item. When I click on anything else the note then disappears. I trust I'm not the only one who has had this problem. T...

Resolved! Sales tax not itemized on invoices?

Experts, Today I completed a multi-listing sale to a buyer in California (I also live in California). I did a "send invoice" (to adjust for combined shipping) and noticed that on the copy I got from eBay that the sales tax was not itemized (even thou...

How many work-arounds do you do because of ebay?

A previous issue just made me step back and wonder my methods for many things within ebay. How many of them are actually because of glitch work-arounds or just straightout bad ebay implementation or functionality? I'm sure if I add up all the time I ...

shipped item delivered but still shows as shipped only

I shipped a multi purchase order of 4 items to a buyer in the same package. Two of them show as delivered and two of them still show as shipped even though buyer received the order. How do I have ebay show them as delivered?

Why are you charging taxes for a used item that has sold?

So we get to pay double on taxes. Once when we pay taxes on items purchased new. Then 2nd if and when we decide to resell the used or pre-owned items on ebay we get to pay the taxes again... right?? And you (ebay staff) and Paypal automatically deduc...

Fast N Free - Excessive Delivery Times

We are experiencing an issue with listings displaying excessive estimated delivery times which is resulting in the loss of the Fasn N Free logo and Guaranteed Delivery. This happens randomly and sometimes several times per day. The estimated delivery...

What is up with the horrible interface for creating a listing?!?

Selling on eBay is a minefield of bugs and issues that cause oceans of time to be lost, and all I'm trying to do is use the basic text editors and fields provided on a platform that has had 20+ years to get it right...?1. When you do a "sell similar"...

Promotion Boxes Gone?

I tried to edit my Promotion Boxes but hitting the save button was useless. Now they are just gone?! Temporary glitch or permanent? Anyone else?

Condition ID Error in Ebay file exchange

I am attempting to upload some listings (upload ref# 997588694 ) but keep getting a error code 37 with message "Error - Input data for tag Condition> is invalid or missing. Please check API documentation.". However I am not sure why I am getting this...

Newbie to HTML can anyone help, im looking for basic advice

Hi all, I am trying to get my title to appear directly in my listing description without the need to copy & paste it manually every time. Can anyone show me what HTML I need to put in to achieve this.This will save me a lot of time as most of my list...

Will ebay tell us what is going on with the site? I can report sales are still awful.

It seems we are paying a monthly fee for a store that essentially is not working correctly. Sales at this time of year should be really good. Christmas is definitely our time for great sales, well at least it has been the past 8 years. This is really...

No longer receiving Saved Search emails (and possibly ANY emails) from eBay as of 9/10/19

I get Saved Search emails from eBay every day, for many years. Out of the blue it seems, they stopped arriving after 9/10/19. In fact it doesn't look like I'm getting any email from eBay anymore. I run my own mail server so I can search through the w...

Resolved! Ebay marking items as delivered that are not based on USPS scan wording

HI! Ebay is marking items delivered that are not based upon the USPS computer wording in their scan when I dropped a pre-paid item off at the post office. The USPS scan said "delivered" to post office. And so Ebay then says the item was delivered to ...

Glitch of enzymes emails being sent to getting to site withoffers

Guys, eBay should be ashamed to allow this glitch to continue. You are ruining the business of sellers ad buyers can’t buy. this can not be that hard to fix. How much business on the largest shopping days of the year do you think you have lost with t...