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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Add Note

The add a note on my eBay watch page is still not keeping my information (desk top). I can add a note but then go to another page then come back and the note is gone. Been going on for weeks.

Search within category only works for page 1

This started failing sometime in the last 36 hours. When I do a seach within a category, in my case "Norway" in stamps (with some additions), and have them sorted with newest listing first, the first page is fine. But when I click to the next page, t...

Storing ID Password Issues

I have to re-log in 20 times a day since Ebay changed to this new log in screen. Whats going on? It's annoying.

Unable to clear recently viewed items

eBay has a serious software glitch. I am unable to clear the recently viewed items. I tried viewing other items but my home page shows porn! I reported this and they do not appear to be fixing it quickly. If you have young kids log out and keep them ...

Unable to Contact Ebay Trust & Safety Department

Can someone please tell me how do I contact Ebay Trust & Safety Department? I can not find it anywhere on Ebay Help/Contact page. I need to speak to a rep from Trust and Safety Dept ASAP. I sell a custom made product with a registered UPC code. This ...

Ebay Bucks 10% In-App, 8% onsite will not activate

Ebay Bucks 10% In-App, 8% onsite which is only good for 8/29 - 8/30 will not activate. I tried to activate it from both my personal email and Messages and neither shows as being activated in Ebay Bucks... even though I tried about 10 times today.. Ju...

Could not add new option to a listing with variations

I have a lisintg with "Color" as a variation. Just got some new color options of the same item and I was trying to add them to the current color variation (I was able to do that before with all of my listings with variations). When I click through to...

Sales record NOT reflecting buyer invoice: SERIOUS PROBLEM!!!

Sigh...I consolidated two purchases and invoiced my buyer for USPS Express; here's my emailed copy: Afterward, I checked the sales record and this is what displays: Can eBay do ANYTHING right any more???

Screenshot from 2018-08-28 21-16-46-clipped.jpg

Screenshot from 2018-08-28 21-16-00-clipped.jpg

Newly posted listings not visible on ebay

Many of the items I listed yesterday have completely vanished - not visible in my store, not visible in eBay search - but internally visible to me when I view my own items? For instance - here’s a screenshot of the last 4 things I listed yesterday. O...