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Current and resolved technical issues - updated as of 2/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Resolved! Reporting issues related to the ongoing technical issue with Item Specifics
This thread is dedicated to reporting issues related to the ongoing technical issue with Item Specifics. Please share details including screenshots, steps to recreate, etc. This thread is not meant to be a place for in-depth discussion of the situati...
Shipping not combines properly and lowest rate not shown
153712701699 On Windows, qty 3 is rated for First Class, but should be Priority Mail. The item is too heavy to combine under First class so it just triples the rate. It is quoted properly for 7.96 PM on the shipping tab ("see details" link) but is no...
Resolved! "Enter verification code to continue" - I can't login to my account
I can't login to my account today, after I type the password it gives me a message "Enter verification code to continue". I enter, - it asks to login and the message "Enter verification code" would constantly pop up not letting me to log in!Is anyone...
SALES TOTAL ON DASHBOARD ARE DIFFERENT FROM SALES UNDER ORDER TAB
Sales on the graph are different from when you check under the orders tab. On the sales graph for "today" it shows it as being $25 more than it actually is. Is this due to the sales tax update?
'Add to watchlist' not working on Firefox
Is anyone else having this problem? I'm on the latest version, 70.0.1 and it's been ongoing for a few days now. I can add items in Chrome but it's a bit inconvenient having to switch to another browser to do this. Any more info much appreciated. Than...
Can't pay for item always get ebay checkout error using Paypal
Why can't I checkout and pay for item using paypal. Always show error not availible?
Issuing a refund costs me money?
I’ve stopped selling and moved on to other things in my life. I had a stray listing that was on for a year and then someone bought the item which I no longer have. I quickly issued a refund explaining that it is “out of stock”. When I tried to issue ...
MISSING SHIPPING OPTIONS...When will this be fixed?
If you are unaware of this issue, and I just got off the phone with an eBay tech support who had NO CLUE this was going on, Here is what is happening all of my listings I give 3 Shipping Options.... 1st Class, Priority and Priority Express, but when ...
Receiving error Access Denied when posting reply to message.
When posting a reply to a seller for a return I get the response:Access DeniedYou don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server.Reference #18.1cbf1cb8.1573959147.236b843a It doesn't matter if I use my des...
It looks like there's a problem with this listing.Gallery URL has '<' or '>'.
Problem when trying to list items with photographs. No explanation for error message. How do I overcome this problem?
email notification for sales
I have not been receiving email notification when a sale has been made. The communication preferences are correctly set.
SEND OFFER convertion still didn't fixed, is that normal?
https://community.ebay.com/t5/Selling/quot-SEND-OFFER-quot-WRONG-CALCULATION/m-p/30369927#M1503705 approx 3 weeks now
Photo Upload Overexposed
When I upload any image it comes out very white and over exposed all of a sudden. I have no idea why. I cropped the photo to reduce the size thinking eBay was having a hard time with a larger file, but it has the same effect.
Variation listings inventory reverting to original quantities when item is relisted
Is anyone else having this issue? When my variation listings relist as GTC listings the inventory is reverting back to the original quantity even if I have sold out of a certain variation. This is causing me to have multiple order cancellations and I...
Variation not showing on listing
One of my listings has variations for model and pack size. Very recently ebay dropped the selection box for model on the listing but left the pack size as an option. The variations are still in the edit listing form but not displayed on the actual li...
