Report eBay Technical Issues

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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Accidentally accepted a refund

I had bought an item and paid for it upfront. The payment through PayPal was pending, so the seller thought I wasn’t paying for the item. They canceled my order. I immediately rebought the item and showed I had paid. I was supposed to be issued a ref...

Unable to use CONTACT MEMBER in ORDERS using Seller Hub

I am trying to use the CONTACT MEMBER in the drop down for an ORDER to advise buyer there would be a delay in shipping. When I start typing in the text box, the first letter is displayed and then disappears. I try again and again and the same thing h...

Fast N Free

I've got 2 items in the same seller location and the buyer can't reach fast N free for both of them, one is fast N free and the another one not at all. My shipping policy is 1 bussines day Handling time and UPS 2nd Day Air (2 bussines days). How can ...

watch list not working!

My watch list does not respond to clicks to page # 2 ...to delete items,clicking to a category or other options...it's being like this for about 4-5 days...very annoying!

Marketing - Promotional Flyer link not working

The printing of a Promotional Flyer has not been possible for over a month.It has previosly been reported multiple times. Last was told it should be fixed in a couple of days. That was several weeks ago and still today it does not workWhy do we pay s...

EBAY CATALOG IS FORCING STOCK PICTURES

AS USUAL THE LISTING PORTAL IS NOT WORKING RIGHT, IT IS FORCING YOU TO USE THE EBAY CATALOG EVEN IF YOU DE-SELECT IT. TRIED END LISTING , RELIST DOES NO GOOD UNLESS YOU CAHNGE UPC. I AM NOT SURE WHAT PART OF THIS IS READ BY TECHNICAL SUPPORT. YOU GUY...

Unable to list item for selling.

Error message being shown whenever I try to list item for selling. Tried mulptiple times on 18/9/18 and 19/9/18.

Resolved! Views Missing in "Manage Unsold Listings"

When I go to the manage unsold listings page, I can no longer see the column with the number of views an item had over the listing period. Anyone else having the same problem or know what happened to the views column? Was it removed? I even tried to ...

Resolved! How does the Helpful button work?

When I click it I get nothing but a list of names.

Listings not showing up in search results

Several of my listings are not showing up in search results. Is anyone else having this issue?

Recent problems with Seller Hub

I'm wondering if anyone else has been seeing some of the problems I've been having across my three eBay accounts. I've been using the new Seller Hub on all three accounts for quite a while now. On my largest account, I recently had my landing page sw...

How can hearing impaired Ebay member outside USA contact Ebay

Hello I'm living in Europe and I'm in trouble hearing/understanding Ebay support.There is a phone call option "contact us through an IP-Relay service" which seems to be US only.Does it works for international users?How can hearing impaired Ebay membe...

Resolved! No emails from ebay from my subscribed and saved searches.

I have not received an email from ebay on any of my subscribed and saved searches for many months. I see that I am not the only one with this problem. Has anyone gotten the formula on how to fix this? Is there actually someone from customer support w...

Besides the 20 technical issues, read this

Even if you relist an item without best offer, ebay will sneak this in even if you do not. They expect you to sell the item for 1/2 value. eBay has become the most impersional site I know off. BTW- I cannot do many things on ebay and have to log off ...

service metrics

So today I received this notification down below stating about service meter. Sure enough like I suspected they have 2 items present with statements stating one arrived damage & another item not received. Not only is this not accurate but untrue. So ...