Ask a Mentor

Forum Posts

Sorted by:

Shipping to the Global station

This is my first sell to a buyer outside the US. What is the address of the Global shipping?

Seller sold counterfeit name brand shoes its been 6 months how can I contact ebay - I can't even leave a review!! I thought something was weird about the shoes and then took a closer look at the soles and where made and tags! I should have caught soo...

eBay final value fees on chargebacks

I sold a Kodak 800 carrousel projector slide. I shipped same day. Was delivered within two days. Immediately buyer filed a claim directly with their financial institution saying item didn’t match and was broken. Never contacted me directly. To make t...

I need a refund

One a item it dont arrive and they deny my cancellation

The Use of Coupons

Dear eBay: In the short time that template coupons have been made available for sellers to use, I have had only good experiences with them. That is because the eligible buyers have all purchased via “Buy it Now” as required by the promotional templat...

registration

Hi, we are oversea seller with valid VAT number in Spain. We are eligible to sell and ship goods from Spain locally. However I can't get through with the registration process. Is there someone that can show me step to step how they do it?

Is it possible to ship products from America to Turkey?

Fake customer placed an order with me. I don't want to ship even though the ebay AI system confirm

Got an order from fake buyer. eBay show paid, and demand me to ship. I don't want to ship, I submitted 2 complaints about this buyer, but no connection on eBay data base between my complaints and tbe shipping demands. How to tell eBay stupid AI to ch...

Gift card scams

Has anyone had an experience with talking to a ebay customer service person and to find out they are trying to scam you to purchase gift cards to correct a transaction promblem?

How can I speak with or email an actual person??? I am totally frustrated & disgusted with no help!!

My problem is with seller. Ebay keeps telling me i ordered nothing, but I did & have the papers in front of me. Because I heard nothing from seller I had assumed the order never went through, but it eventually arrived very very late. Seller said I co...

Watch List and Cart will not Delete item

Cart Will not clear, will not respondItem stuck in Cart can not remove itPlus when I try to go to page 2 in My Watch List it lists Error PageHow do I fix this stuffThis chat questioning is almost worthless I need a phone number so that I can talk to ...

why don't i get any messages when i receive an offer on my item?

seriously , so many missed sales. i receive so many offers and i never ever get notified!!! even when i set my "accept lowest offer" so something insanely low, it still doesn't work. basically any time i've received an offer, it goes straight into so...