Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! how did they pick USPS 1st class mail? I chose Advantage.

A buyer bought a small microcassette that I had for sale and paid 1st Class postage amount of roughly $1.90. When I tried to print a shipping label, ebay didn't offer 1st class as an option. I went to the post office, and the worker behind the desk s...

Looking for an even smaller label.

I see the thread about printing different size labels, but the boxes I use are 4 x 4. Is it okay to wrap the label,as long as the bar code is all on one side?

Shipping charges no covered under usps insurance claim

Shipped item, ground advantage thru usps. Item packaged very well. Item arrived damaged. Filed claim with usps but will not let me include shipping charges so I am out 12.75 when they damaged it.

Shipping question...

I just sold an item. The item description states No International Shipping, yet the buyer's profile is from another country. I still don't want to ship internationally. What should I do?

Shipping cost was 3 times higher than the listing calculation.

I listed a 1 lb. item and the shipping was supposed to be $7.96. When I purchased the shipping label (I made no changes to the weight or type of shipping) it was $23.62. I immediately cancelled the label thinking I made a mistake but no matter what, ...

Clearance delay because of missing tax info - MEXICO

Hello! This is my first time buying off eBay. I got a digital camera from Japan to Mexico and it was going well. I got some notifications that it was with FedEx when it entered the US but then it arrived to Mexico and now I’m getting a “clearance del...

Resolved! Buyer Claims Tracked Package was Missing the Contents--what to do???

I have been selling collectibles (stamps and autographs) on EBAY since 2006. Maybe I have been lucky but I have never had a situation like this before and need the EBAY Communities help. If it were not for EBAY's International Shipping Program, I wou...

International buyer on an item specifically listed as US shipping only

I sold an item and marked it everywhere including wording it in item description that I send to USA only. I was given only $5 in shipping for this item so they definitely didn't pay to ship overseas. I got a letter from ebay that said "This item will...

Dollar general closes for middle of day. FedEx cannot pickup packages.

I have two packages out to buyers at dollar general store 19601. The dollar general store is a FedEx drop box. The store closes everyday during the middle of the day. Sometimes, and I mean sometimes they are open in the morning. Then same thing, only...

Sellers address was wrong

I've updated my address I don't know how many times. I even updated it through my account but the shipping address still has me in Colorado. I just dropped off a package in Las Vegas to be sent, is it going to screw with shipping if they expect it ou...

Shipped a local pickup item

I listed and sold an item as local pickup, but ended up shipping it to the buyer. The items remains as "awaiting shipment," because the buyer doesn't have a "confirm pickup," number. Anyone know how I can resolve this? Thanks!

Shipping page chsnge?

I’ve noticed recently that when I go to ship items I’m not getting to put all the information in on one page anymore. Rather, I’m having to go into each item and enter weight/package size, then print individually for each item. Is this new format? Is...

Resolved! Can anyone help me figure out why I paid $9.20 for a 8 oz. GA package?

8 oz. package in a 9" X 7" ebay padded envelope.Usually ships for about $5.20.I just caught one (that already shipped) for $9.20.I'm just trying to figure out where I screwed up.

eBay/USPS reusing tracking numbers after only a few weeks!?!

I shipped out 20 packages today - June 21st - and had a buyer email me saying they just got a notification that their package was delivered on May 28th to an address is a different state. I checked the tracking, and sure enough, they're right. I doub...

International Shipping

I had a buyer reach out to me that the item they received was not what they ordered. They sent a picture of the item and packaging, and its not what I sent out or even anything I sell. It was an international sale and obviously got the wrong label at...