Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

What is a Large Envelope / Flat and how do you buy the label?

We see all the time sellers offering First Class Mail / Large Envelope shipping on their listings without knowing what that means, then running into problems when the item sells and it's time to ship. USPS divides mail into 3 types: Letters, Flats, a...

Resolved! I Was Charged Twice For 2 Shipping Labels, How To Get A Refund?

I recently sold an item on eBay. The first time, I created a shipping label but with the wrong info, so I recreated a new label the second time. I just received my payout, and the payout shows I was charged twice for the shipping label; however, I di...

Shipping label size

Good morning. I recently bought a 4x6 label printer for my ebay business. I don't know how to change the settings for shipping so the label will print on a 4x6 label as opposed to a standard sheet of paper like I have been doing. The instructions say...

Ebay Asia Management - Are you there?

If anyone from Ebay Asia Management is there - can you please look into how Ebay Hong Kong is being managed? A couple of months ago, we were forced to use UPS shipping when shipping from HK to US customers Now, we are only allowed to use SpeedPak for...

false shipping

seller ships item that buyer bought to a different name and address, but somehow gets tracking to show that package was delivered to right name and address...buyer does not get item they bought and can't get a refund because tracking says it was deli...

New Shipping Restriction: Only SpeedPAK Allowed for Sellers Without Account Managers

Hi everyone,I am a seller based in China and have been with eBay for 7 years. Recently, I contacted eBay customer service regarding the shipping policy update, because I wanted to continue using China Post for some of my orders.Here is the reply I re...

my order is missing this make 3times

they keep sending my order to wrong house .so far I been looking and waiting .they take pictures but its not my address im praying that im not scam.i tried severall time to contact embay nothing is happening so far I need help

UPS 2nd Day Air expected delivery date

I shipped a package to a customer via UPS 2nd Day Air because the expected delivery date on eBay showed Saturday, Sept. 6. Well, it appears that the UPS staff in Sulphur Springs, Texas, doesn't work on Saturdays, so the package, which arrived there a...

Double bill for shipping label?

How do you dispute a charge to your account? Shipping label purchased and completed on 8/17 then recharged on 9/8 for same label. It was for a return.

Resolved! Pickup fee on business policies not showing on actual listing?

In the shipping business policies, I put there is a $25 fee for local pickups but when the item is listed, it says Free Pickup not registering the pickup fee on the listing. Is this a glitch happening on your listings too? Or am I doing this wrong? I...

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Edit envelope size

Is there a way to change the size of my envelopes besides at the end of listing or when purchasing labels? I tried to do it in shipping preferences and business policies but didn't see the option to do so? I really don't want to edit each listing ind...

USPS No More Saturday/Weekend Transit

Yes USPS will accept your packages and mail on Saturdays, but it now sits in the post office till Mondays, or in this case being a holiday weekend till Tuesday. Its apparently a national cutback, rotten for the money were all paying and then nothing ...

Lost package by USPS CANT FILE claim on usps

I shipped the item via eBay. USPS , USPS lost five packages in 2025 for me and we only few months in new years, and I sell less than 60 packages so far this is ridiculous last year. I had only one lost package, when I go to USPS website to file a mis...

Package Delayed for Postal Assessment

Hi everybody I am posting because I have been having some problems with the USPS shipping a package for the last month or so. I sold an item late July and by early August there was no tracking updates. It still hadn't updated weeks later so I put in ...

Shipping to UK using GSP?

Hi, I'm a UK buyer thrying to purchase an item from a US seller. Seller has sent me an offer, I go to check out and get an eBay message saying that seller does not ship to the UK. Seller says he thinks he does. I check the list of countries and I see...