Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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UPS Lost Package

UPS lost a package I sent for an item I sold here. I opened a claim on UPS site several weeks ago but just got an email saying the claim is not approved. Is there anything eBay can do since I bought the UPS label from eBay? Claim InformationCheck Cla...

Resolved! When to refund a buyer

I shipped an item to Puerto Rice on Dec 9th, and it still hasn't arrived. It was in Jacksonville ,FL Dec 10th. The 11th, 12th, 13th, & 14th it was updated showing arriving on time. No updates after that, now the customer is mad & wants a refund. I we...

Combined Invoice Request No Zip Code or Country

Buyer has unpaid purchases under sold that have a combined invoice request, but there is no zip code or country showing for me to be able to give them shipping price. I was able to see their country from user profile. It is a USA user. Other than mes...

Resolved! Order to Canada. Customs w FedEx or UPS?

I have a customer in Canada who just made a $40 purchase. The package is 5lb in a 10 x 10 x 10 box. She selected the post office but the US post office is not accepting Canadian packages for a few weeks due to the strike which just ended and the back...

Suspicious buyer question

After my item sold, the buyer requested my PayPal email to pay me for priority mail shipping. I thought this was suspicious so I selected to refund the buyer under the shipping menu. Should I have waited after the buyer’s funds cleared before selecti...

Resolved! Shipping Labels Cost

Hello,On my Sales Report, in the Selling Costs Field, there is a Shipping Labels Cost. I see the cost on my Ebay Sales Report, but I don't see where I actually paid this amount through Ebay or Paypal, but the report shows it as deducted from the Tota...

FedX Crooks

Every single time I use FedEx I get an adjustment that's out of this world high. Anyone else have these issues? It's been going on for a year. Not a dollar or 2. Like double. eBay needs to find a resolution. I call everytime and an open a dispute. He...

Confusion about Simple Delivery QR codes

Hi, eBay told me that the QR code and label have been emailed to me, however I only received the label, not the QR code. But, the confusion is: on the label at the top, there is a wide QR code-like shape, which is actually not a QR code. Then underne...

Kudos to the USPS

Now we’ve all seen posts on these boards complaining about lousy USPS service. Late deliveries and all that. Well, if I may offer a counter argument - Just out of curiosity I checked every December sale I made through Fri Dec 20 and all of the domest...

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