Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

send photographs through ebay standard envelope program?

Can you mail a single photograph with the ebay standard envelope program? I have gotten conflicting answers to this. In the list of categories photos is not listed as something that can be sent as far as I can see. But when I list my photos ESE comes...

PSA For The Greensboro, NC USPS Regional Distribution Center

Sellers (and buyers), if you have any mail/packages passing through this facility, expect delays. USPS is rerouting some things due to the backlog at this location. Some items have been sitting there for two weeks or more. Although I'm close to this ...

Ebay tracking not updated!

This order of 4 digit production counter of 4 sets are already delivered to the buyer on 8th Aug as we tracked on DHL website. Then why it's not updated on ebay tracking and our funds are kept on hold. Please release our funds.

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Some screwy eBay emails.

Today (Aug 12) I received an email from eBay that says "Your package is now with USPS". It has an estimated delivery date of Aug 7 (and was in fact delivered Aug 8). So why am I getting an email TODAY telling me it is NOW with the USPS when it was de...

1 label on 2 parcels

So i had a repeat buyer of the exact same item and i accidentally used the same qr code for both of them they both arrived fine but is there any way i get my money for the second one that obviously hasn’t been tracked by ebay because the label wasn’t...

Shipping Label Adjustment

On 7/23/25 I was charged by FedEx (eBay Labels) for a shipping label adjustment (order #22-13303-73132, tracking #390988319782) in the amount of $31.00. (the original label was $23.57) The reason given was, "Irregular packaging". The details page for...

Media Mail - how to find it when listing

Under 'help' it lists Media Mail as an option, but I cannot find it when making a listing for a book.

International shipping from Denmark

I just moved to Denmark and can't seem to setup my international shipping information. It continues to show I'm still in the US. How can I change this? Thanks

forgot to include an item in the sold listing.

I shipped a sold item yesterday that’s being sent to the eBay hub, but I completely forgot to include the receipt/original invoice that I stated would be included in the description and photos.What is the best way to handle this? Should I send the re...

Shortchanged on Shipping

I’ve returned to selling at eBay after a hiatus of nearly three years and have found that, unlike before, I’m almost always shortchanged on shipping even though, when creating listings, I’ve disabled eBay’s “recommended shipping” charge, which is cle...

Orange connex?

Hi, not familiar with orange connex delivery process.Will the item be handed over to the USPS and placed in the mailbox OR, will this orange connex deliver directly to the address as we got a lot of porch pirates.What if no body is home? Will orange ...

Ebay international Shipping

Customer purchased items from Hong Kong, I am approved for international shipping. I want to send an invoice to the customer. The message I get says " You have not specified postage to the buyer's location. Please verify the shipping options before s...

Resolved! Item delivered but buyer claims it was not

Buyer says package not delivered but eBay shipping tracking says it was. Now what?

USPS not marking as delivered, buyer not answering, USPS not picking up calls. Now what?

I'm a seller who sent out a package. It was out for delivery August 4th, then switched to "Awaiting delivery." August 8th - Messaged buyer asking if they got their mail, no response. I can only assume buyer just doesn't log in much because their acco...

Shipping cost.

I'm new. I sold a large study Bible for $30.00 that went for $50.00. new condition. I charged $15.00 for shipping. I ended up paying $30.00 at post office. I ended up making $5.00 profit. I'm discouraged. Shipping charges are killing me. What do othe...