Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

USPS Delivered. eBay allows INR case, why?

What is the point of eBay allowing item not received cases when the package was marked as delivered by USPS? My understanding is eBay should side with seller or all online sellers would be out of business if you can simply win disputes saying not rec...

Seller Concerns - Ebay/USPS - Recycled Tracking #'s

Hello Ebay Team and community, I had a few orders that was affected from the pinned post on the shipping section A few orders were bouncing around USPS facilities in the wrong direction and/or mimic the tracking of the recycled/old tracking #. A few ...

Label size

I am having a problem printing 4x6 label after switching to a new iPad. I have checked the correct format on the label info several times, both at ebay.com and on my app, but it always prints as a full page (8.5x11). I’ve checked online to see what t...

Package not arriving by the date the buyer "needed" it

We recently shipped a $700 order. At the request of the buyer we sent it overnight ups the same day they purchased it. Now buyer said they needed it by Saturday and since Friday was a holiday it wouldn't arrive by the time they needed it. What should...

EBAY VS SHOPIFY?

Im finding it more and more common that Ebay does not protect their sellers. Ebay will automatically side with a buyer just to appease them & keep them coming back to purchase more. However even if a buyer has been reported for abusing the Ebay Money...

Option to combine shipping wasn’t available/couldn’t select it when shipping to same buyer.

A buyer bought two items (Buy It Now) individually, one right after the other. When I went to buy/print labels, I selected (checked the boxes) of the two items they bought so I could combine shipping like I normally do. After I selected them, I could...

Can i ship to a different address than the one in my profile

Hello all ebay user, I am a user at AU, I want to buy goods to ship to BR for my relatives, but the product i bought cannot be shipped to the address in BR, what should I do?

Cancelling shipping labels is pointless.

If you make an error in a shipping label dont cancel it or you will have to wait 14 to 21 days for a refund. Instead call ebay and they will get you a refund right away. Why even have an option to cancel if you cant get your cash back for weeks. Just...

Ebay tracking

I sold a pair of shoes to someone and had authenticity guarantee on it. I sent the shoes out to the authentication facility listed and I haven't received an update since they delivered to the facility. The buyer was supposed to receive the pair 2 day...

Parcel held at USPS locker

How would you handle this? Sold an item and it was delivered to a parcel locker in the buyer's town, not to their address. Buyer claims no key and no notice was left at their delivery address. Only the tracking number shows delivery to a parcel locke...

Insurance Claim Not Reimbursed

Hello,I refunded a buyer for an item that was lost by USPS. I then filed a claim with eBay's third-party insurance company, providing them with all the requested receipts and documentation. Nearly two months later, they still haven't issued a refund ...

ebay - Why do I have to wait " Until Later" if I create a New Shipping Policy?

eBay - Why do I have to wait " Until Later" if I create a New Shipping Policy? I Created a New Shipping Policy today. It is a flat rate policy that I have not used before for an item in my store. I get a message from eBay that says - " Wait until Lat...

I am very new to Ebay selling. I had an item get damaged in shipping. Steps to take next?

I am very new to Ebay selling. I had an item get damaged in shipping. What step do I take next? Are there tutorials or instructions telling me what to do?Thank you in advance!

Combining shipping 4 different items

One buyer bought 4 items, one had $10 shipping paid by buyer so the sale went thru automatically. The other 3 items are waiting for an invoice, but buyer wants, and I am ok with, packing all 4 items together with just one shipping label and cost. Can...

Resolved! Automatic Combine Shipping for multi item orders

(originally posted to Ask A Mentor, but I think this question belongs here instead. ) Trying to set up combined shipping. Case: customer orders more than one item from us. When they check out they see shipping for each individual item, not a combined...