Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

another tracking number

i had to ship the items separately. how can i give the customer the other traching number

Resolved! Parcelforce and issue with delivery

Total nightmare – zero accountability!I’ve been using eBay’s prepaid label system to streamline my sales process. Last week, I sold an item and, as always, dispatched it the same day using a Parcelforce 24 label purchased through eBay. Dropped it off...

Having trouble shipping golf clubs or skis?

I have seen posts on these boards complaining about the cost and difficulty of shipping golf clubs, skis, etc. DISCLAIMER: I don’t ship any of those. But I saw something on television that might be worth a look see. Just trying to help. https://www.s...

eBay Standard Envelope not tracking update.

I've found a ton of threads on this but most are from a couple years ago and seem outdated. Anyways I've started to sell a ton of cards via this method the past couple months and I've been having a ton of issues. Every week I get about 1-2 buyers cla...

eBay international shipping problems

I sent an item out threw eBay international shipping. now the item seems to be lost and the customer wants there money back. when I contact usps and ask them to track the package they tell they can not, that this tracking number is not a usps number....

Never use UPS to ship an eBay item.

I've had this happen a couple of times in the past to a lesser degree, and naively still chose UPS to ship a poster in a tube, as it appeared to be the fastest/least expensive option offered by eBay. Ebay quoted $8.44 to ship UPS Ground for a tube th...

Purchased $3,800 in insurance coverage through eBay and got $150.

Hear my tale of woe, and learning a hard lesson about eBay's terrible shipping insurance program. I feel like I just got scammed. I shipped a high end speaker through eBay via FedEx. 5 packages in total. When purchasing the shipping labels, a pop-up ...

Item is stuck in USPS infinite loop, but eBay claims it’s “in transit”

I purchased an item on March 8. It was mailed via USPS the next day using Priority Mail from Sterling Heights Michigan. It spent 4 days in Detroit and then arrived in Charlotte NC on March 14 where it remains 14 days later. Every day I received a tra...

Hi,

Can you Guys assist on how and where to complain. I have since 5/03/2025 ordered and been promised to receive my parcel until this day?. I am really unhappy about treatment received, let alone the required personal information provided to UPS without...

Priority mail stuck at USPS facility question

I recently sent out a package on March 24th using priority mail with expected delivery date March 27th. Since March 25th, the package has been sitting in the same location for 2 days. I called USPS today and the lady told me I had to wait 8-13 days t...

eBay Standard Envelope Refund

ESE showed delivered. Customer said it was not delivered. I had them wait 4 or 5 days, which they did without issue, really great customer. Said it was still not there, so I refunded. When ESE first came out eBay suggested when a customer asks for a ...

In Plain English, What is the Issue with UPS labels today?

So, I called eBay. The warning "Please be aware that UPS is experiencing issues generating labels with insurance at the moment. We apologize for any inconvenience and if affected, ask that you try again later, " is ambiguous...to me. Why would I not ...

Adding additional package insurance to a USPS Ground Advantage shipping label (from a Newbie)

Hi. I have just started selling on Ebay. My undertanding is that a package with an Ebay generated shipping label is automatically covered up to $100. I am using USPS Ground Advantage. Based on the final sale price of one of my recent sales I wanted t...

USPS First Class Mail option disappeared!

I've been listing my magnets for years, but today, when trying to list a few more by hitting "sell similar" on my own listings, the USPS First Class Mail option disappeared! I've tried entering the weight and dimensions all kinds of different ways, b...

When does the Return deadline start? On receipt of item?

If an item has a 30-day return policy, when does that 30-days start? Is it 30 days from the day the item was delivered? If so, does that delivery day count as day 1 of 30, or is it 30 days after that? For example:Item bought December 29. Item deliver...