Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

After Authenticator - would like to be shipped to Fedex store for pickup

I have a watch going to the authenticator. I may not be home when it arrives to me and I would like eBay to send it to my local Fedex. How do I get this done?

Shipping electronics to Guam

I just sold a used ipad to a buyer in Guam. Since it has a lithium ion battery and is a preowned device I assume I need to use USPS ground advantage. I can imagine such a shipment would either take a long time or it would never arrive, getting lost i...

Resolved! How to Handle a Rejected Shipment Dispute

I have a situation I've never dealt with before and am not sure what the best way is to resolve it. I purchased an item from a Canadian seller to be delivered to me in the US. I was well aware that the de minimis exemption was gone and expected to pa...

First time combining shipping

First time combining shipping on an order. The customer had already paid, so I applied combined shipping after the sale. When I went to print the label, I was charged for shipping. The customer paid for shipping on both orders when they checked out, ...

selling 2 items why isn't shipping doubled when buyer buys both?

l list a item but I have 2 of them (quantity 2) and Buyer buyers both Why isn't shipping doubled?do I have to stop listing quantity 2?

Yum Rxpress

Who is Yun Express. I was told FedEx was delivering my package. Now I'm told Yum Rxpress is delivering it. Who is Yun Express?

Shipping Label Canceled

I canceled a shipping label and Ebay said it is cancelled. Do I get an email for Ebay saying it is cancelled and the amount? It as 4 days since I canceled. Ebay said it will be a few days, and an email said to might take 15 days. I the meantime, Ebay...

Resolved! My package was sent to the wrong address

I ordered Doc Martin series and the item was sent to an address in Florida. I have no idea how the address got in my account. I do not know whose address this is. I am trying to get a hold of eBay to explain what is going on? I feel that my account w...

Resolved! Sellers delay shipping

Recently, I have won several items that have been delayed to ship. I pay for all items immediately, many with shipping (and handling) charges. While eBay states an estimated delivery date for all, sellers either: 1) wait to ship for 3-5 days after pa...

I sent a package via FedEx SmartPost ground parcel. It got stuck with FedEx. How do I file a claim?

I sent a package via FedEx SmartPost ground parcel. It got stuck in transit at a FedEx facility. The system says that I called before and that my package did not move since then. The package was shipped on 24 March. As of 4 April, it is sitting in a ...

How do I determine combined shipping refund amount

Already paid. Shipping combined but I don't know what the difference is and what fees may or may not swing both ways? I always end up guessing and refunding more than it could possibly be in hope the frustration time drain stops. Help appreciated.

Ebay Standard Envelope Shipping Policy

I'm not sure if anyone else had the same issue for Ebay's standard shipping when adding to the new "business policies, but if you select calculated vs. flat rate it will not work. Domestic US shipping fails to load correctly when anything other than ...

International Shipping

I sent a box with 9 stone carvings in it to the UK. The customer received it and told me that half of the carvings were broken (showed me photos of the broken items) and that all of the items were removed from the box I sent them in and packed each o...

Seller Habits

I Ave been an e-Bay member since 11/99. I have literally spent thousands of dollars over years. Now that I will be 81 in less than 2 months. I have cut way back on purchases. My 43 year old shudders every time I buy a card, for obvious reasons. My “g...