Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping 2 boxes on a single order

Ok hears my problem, say I want to list a computer, monitor, speakers and all the rest that goes with it. I need two boxes for it and I have not packaged it or know the size or weight of two boxes and to be able to get two labels for one sale? Do I n...

Ebay overcharged my customer postage; My settings are for auto calculate

I have my shipping settings set to auto calculate, but Ebay just charged my customer $9 to ship one state away for an avg. size package. My cost was under $4. I didn't set this and I can't find how to turn it off. I admit I've not been selling much o...

Ship forward service

In my listing I made very clear I don’t ship over seas as I don’t want to deal with customs or extra fees. Or getting blamed for something out my control So I had one person is from peru. Bid on it because I checked his eBay I’d and it said Peru. I v...

Bluecare express. Beware Amazon drop shipping !!

This Bluecare express does not answer queries although their website says they will do so in 24 hours. I have had no reply to four separte approaches. Earlier threads have been closed down and should be up as a warning to others.I have been refused a...

Item was posted for sale with shipping but it was local pickup.

My item was posted for sale with Shipping option only, but buyer who purchased this item and paid already live next to me in my city. I have check if this person would like pick up item instead of shipping and I could give him some refund, because I ...

Resolved! Item Not Received Case - will eBay credit you if the item is delivered after the case is closed?

I primarily ship USPS Media Mail because the bulk of my inventory are books and DVDs. I get to offer free shipping and it's cheaper. However, Media Mail is known to take a while. I've never had problems with items not arriving on time, however alread...

Resolved! 😧 I mixed up 2 buyers packages! What’s the best way to fix it?

Buyer 1 got buyer 2s item and visa versa!! Haven’t yet heard from one buyer, but their package tracks as delivered today, so I messaged them just a bit ago. Is there a way that I can pay for each buyer to ship to each other? Oh geez

How to exclude shipping locations?

I am trying to figure out how to exclude shipping locations outside the US as will as Alaska/Hawaii.When I go into Shipping Preferences under My eBay - Account, and click Edit next to Exclude Shipping Locations, the page just tells me what happens wh...

Resolved! Delivery Attempt: Action Needed Notice Left (No Secure Location Available)

I just started selling last year and this is a new one for me. Just needing advice on what other sellers do in this situation. Do I need to reach out to the buyer or just let it play out and see what happens? This buyer appears to be an established b...

How can I find my gift card transaction history?

Resolved! Shipping Lightweight Items Without Tracking Numbers

Sometimes I have very lightweight items that are sold under $5.00. These items will ship USPS in an envelope for $0.70 but you can't get a tracking number with that. If I ship first class package rate, it's about $3.00 and that obviously eats profit ...

Resolved! Tracking indicates show no authorized recipient available.

Hello,I have shipped the order for a buyer and the tracking indicates show NO AUTHORIZED RECIPIENT AVAILABLE.Might be the Buyer didnt recieved the parcel and he asked for a refund.Can I know the meant by "NO AUTHORIZED RECIPIENT AVAILABLE" means the ...

Cannot access my business policies

Every time I try to access my business policies I get this message: A cleanup job is currently running or has completed in the last 24 hours. Please try again later. This has been going on for several days.

Resolved! Global Shipping Program Ineligible items update?

Hello,I have noticed in the last week or so that international customers are now no longer able to pay for items that they have purchased in a specific category that I sell a lot in. That category being ECUs and Computers:eBay Motors/Car/Truck Access...

Tracking information is not being updated correctly

I am having trouble with my tracking information not being updated correctly. I am getting my item scanned individually each and every time. The update shows that the item was scanned but usually at about 2am an update shows "Pre-shipment info sent U...