Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
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EIS Question and Mexico. Does EIS have the permits?

The old GSP didn’t allow used clothing (pre owned) to ship to Mexico. However I notice the new EIS is allowing Pre Owned and has Mexico as a destination. For health and sanitation reasons, Mexican federal law prohibits bringing used clothing and blan...

User avatar by Trailblazer
  • 87 Views
  • 3 replies
  • 0 helpful

Refund of Shipping Label Charges

Nicely Detailed GERMAN SHEPHARD ...Order #:01-09838-79283Sale date:03/17/23Good day, I recently sold the above referenced item and printed a shipping label (which I was charged for); however, after a review of the shipping label, I noticed that my re...

Problems with international shipments.

Is it happening to someone else that since Ebay added eBay International Shipping, buyers cannot pay. Since I adjusted my policies to eBay International Shipping, I've had 7 cases in a week where customers say they can't pay. I have contacted Ebay an...

International Seller sent photo of new return address

Hello all, Looking for some advice. An international seller asked me to return an item to a US address instead of the original International address. The seller then sent a photo of the address instead of text. My initial thought was this was an atte...

Am I liable for fees?

I sold an item for pickup only and the buyer contacted me immediately to tell me they bought by mistake and asked me to cancel. I went to cancel and it said I would have to pay 400 in fees. I asked to buyer to sort it out with eBay. They sent a claim...

User avatar by Adventurer
  • 151 Views
  • 5 replies
  • 1 helpful

it never ceases to amaze me smh

I just got a Dear seller notice from them that it was past time to ship my item to the buyer, well I had to dig thru a couple layers (ebay did not connect the dots) AND found the order in question, now keep in mind here that today is 3/18/2023....wel...

How much does eBay take for shipping

Haven't sold on eBay for years and was shocked to see how much they have gone up. Their take used to be 10% on clothing and now is 15%....YIKES. They used to take 9% of final shipping charges but can't seem to find anything telling me what they take ...

International shipping

I have a question about international shipping. I was so excited to start offering International sales. I just read in a FB group that I could be criminally charged for selling to certain countries, and that Ebay doesn't protect us (not allow shipmen...

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