Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 3358 Views
  • 0 replies
  • 33 helpful

Resolved! Buyer provided wrong address, now the package is stuck in limbo

So a couple of weeks back, I shipped out a package to a buyer across the country. I then got a message from the buyer a week or so later stating that there was a problem with delivery. Come to find out the buyer provided the wrong address and the pac...

User avatar by Rising Star
  • 210 Views
  • 7 replies
  • 1 helpful

Shipping Cost

Why must I pay an additional shipping cost on my end if the buyer paid the cost already in the price? I'm being prompted to pay a shipping fee in order to print a label. I understand I may have to pay UPS a packing cost when I get there in person.

EIS Question and Mexico. Does EIS have the permits?

The old GSP didn’t allow used clothing (pre owned) to ship to Mexico. However I notice the new EIS is allowing Pre Owned and has Mexico as a destination. For health and sanitation reasons, Mexican federal law prohibits bringing used clothing and blan...

User avatar by Trailblazer
  • 87 Views
  • 3 replies
  • 0 helpful

Refund of Shipping Label Charges

Nicely Detailed GERMAN SHEPHARD ...Order #:01-09838-79283Sale date:03/17/23Good day, I recently sold the above referenced item and printed a shipping label (which I was charged for); however, after a review of the shipping label, I noticed that my re...

Problems with international shipments.

Is it happening to someone else that since Ebay added eBay International Shipping, buyers cannot pay. Since I adjusted my policies to eBay International Shipping, I've had 7 cases in a week where customers say they can't pay. I have contacted Ebay an...

International Seller sent photo of new return address

Hello all, Looking for some advice. An international seller asked me to return an item to a US address instead of the original International address. The seller then sent a photo of the address instead of text. My initial thought was this was an atte...

Am I liable for fees?

I sold an item for pickup only and the buyer contacted me immediately to tell me they bought by mistake and asked me to cancel. I went to cancel and it said I would have to pay 400 in fees. I asked to buyer to sort it out with eBay. They sent a claim...

User avatar by Adventurer
  • 151 Views
  • 5 replies
  • 1 helpful

it never ceases to amaze me smh

I just got a Dear seller notice from them that it was past time to ship my item to the buyer, well I had to dig thru a couple layers (ebay did not connect the dots) AND found the order in question, now keep in mind here that today is 3/18/2023....wel...

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