eBay

Tracking information is not being updated correctly

I am having trouble with my tracking information not being updated correctly. I am getting my item scanned individually each and every time. The update shows that the item was scanned but usually at about 2am an update shows "Pre-shipment info sent U...

Buyer says item is not working even though it was sold as broken

I sold a item and the buyer has requested a refund and says the item is broken and not as described when it clearly said broken in the tittle

Charged for items that were never shipped. Order disappeared out of system

I order food items ... I was charged for them ... got notified they were shipping ... got a tracking number ... items never showed up ... the tracking number is fraudulent ... my order disappeared out of the system ... I can't get my money back. The ...

being charged $3.65 per card where I have priced the shipping at .63 cents. What do?

What have I wrongly activated to get $3.65 per card charge when I only asked for .63 cents from the buyer?

Selling to Canada

Buyer says they are getting message "seller will not ship this item to QC, Canada". What do I have to do to sell my item to Canada? I have already edited the item to select Global Shipping option.

Why is my item still showing worldwide shipping.

Started a new listing. Herringbone Jacket pattern. Turned of global shipping, checked under destinationa: Canada. When I listed, it still showed world wide shipping.

Voiding shipping labels

I accidentally printed multiple shipping labels for the same items and it has been more than 5 days so I can't just void them. How do I correct this and get money back ?

Returning an item

I recently bought a rug for $499 that shipped from Pakistan to the US, and paid $100 for shipping. I decided to return it, but the cheapest shipping cost (with DHL) was $274. The seller generously gave me a $50 partial refund. Now I'm reselling it on...

Instant Payouts Card Verification Problems

I shipped two packages to the wrong buyer

Hi, I finally did what my worse fear has been. I shipped out 2 items with the wrong label. I am surprised that the postal service didn't notice this, as the one was a 9 oz first class shipping, and the other was a 1.5 lb priority box. So the first cl...

Change tracking

I sold an item, and when I shipped it I must have entered the tracking number wrong, now there is no way to correct it. What can I do, I don’t think any humans work at eBay, so I can’t get an answer.

Something to look out for if you offered regional rate shipping

Here's something to look out for if you used regional rate calculated shipping. This has happened 3 times now. First two times I thought it was a glitch as it was right when Ebay was removing the regional rate option from their shipping. Happened aga...