Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

No shipping/payments tab on listings viewed on .com?

I've haven't been online much the last couple of weeks so I might have missed any discussions about this. When looking at listing earlier today, I noticed that the area where the shipping/payment tab used to be shown on listings is now blank. There i...

combined shipping options

how do I make it possible for buyers to request an invoice for combined shipping when purchasing multiple items?

Resolved! Looking for advice on economical shipping

Looking for some guidance from experienced sellers on shipping. It used to be that items could go into envelopes or mailer bags and it was cheaper than boxes. Now it seems to make no difference. What is the most economical way to ship things (not boo...

Printing labels with the new Adobe Acrobat recent late July release

I was unable to use Adobe Acrobat to crop labels and print them with the new software. They want you to sign up and pay $20 a month to use all the features. Before I would just go to edit and take a snapshot and the label would print to size. I am us...

Resolved! Shipping Box Sizes Keep Changing on Their Own

I'm a new seller and I realize this sounds bizarre, but with every description I put up for my sales, when I enter the shipping dimensions and I check back later to view my listings, they change! The weight changes as well. I have to correct them and...

Resolved! Changing Charity Seller shipping address (only)

Experts, I'm asking this here to avoid messaging eBay, but that will be my next step if necessary. I live in California but have become the designated seller for a non-profit in Michigan. EBay anticipates the use of designated sellers, but I didn't f...

Returning automotive part that does not fit

Purchased something that was supposed to fit our 2008 vehicle, but does not. Seller takes returns. So far, so good. When we contacted the seller, they want us to pay the return shipping. Then I initiated the return through eBay. It produced an automa...

Resolved! Shipping label (underpaid) then USPS SHORT PAID FEE ?

Hi, I shipped an item after purchasing a label from Ebay and apparently the box I ended up shipping the item in was larger than the box that was originally described when I purchased the label. So, a few days after the item was shipped, Ebay charged ...

Shipping times change after purchase (question from buyer)

As a buyer, I've noticed this happening just recently and wondered what is going on with ebay. Major discrepancies between the estimated delivery at the time of a item and the delivery time referenced by ebay in the final feedback prompts. I make a p...

How do I change my shipping label size to a 4 x 6?

I was printing labels 2 to an 8.5 x 11 page. I want to use a new thermal printer. How to I change the label output to use the new printer and print one label per page?

Shipping Charges

it would seem ebay shipping charges have really escalated in the last year or so. Some folks are asking $115 shipping charge for a $130 item. There are many more cases like this. What's up with that? Because of this I have started shopping on Amazon.

seller providing fraudulent shipping and tracking

beware of sellers giving tracking information that is fraudludent , check the tracking number and details, it will show item weight and dimensions, I recently ordered a 5 gallon bucket of gear oil, 85w90,the tracking information showed the item shipp...

Resolved! Buyers overcharged for calculated USPS Ground Advantage shipping

I sold an item in which I specified calculated shipping for USPS Ground Advantage. The order details shows that the buyer was charged more than what the shipping label cost. This happens for all of my items since the switch to Ground Advantage. Befor...

Combined Shipping

Who came up with this language? It had to be a buyer! I know I’m not the only seller to cringe when asked to combine shipping. Can they just ask to adjust the shipping cost instead of thinking we can send multiple items for $4.13?!

International shipping

I am a new seller on eBay. I have listed an item from World War Il. I am getting questions about international shipping from buyers in Belgium and Australia. How does that work? What do l have to do extra? Any help would be appreciated.