Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ebay international shipping

I just sold an item on ebay through ebay international shipping. It says to ship it to ebay international shipping hub and they ship it to the buyer. This is a first time I am doing it. Has anyone shipped a sold item to this address:6001 E Slauson Av...

Buyer received refund and item. Ebay says too bad you lose.

I recently had an item that was purchased from Germany. I shipped the item within one business day as required. After a few weeks the buyer filed a claim because the item hadn't been received. I ended up losing the claim and the buyer received a full...

Customer chose local pickup somehow

A customer used the BIN option and paid for an item of mine, but somehow he chose local pickup. What is the best/easiest way to make it so I can print a shipping label and send it to him. He is not local by any means. Am I better off canceling the sa...

Media Mail Shipping no longer avaiable for Action Figures?

Was there a recent change where Media Mail is no longer an option for the Action Figure category? It looks like all of my active Action Figure listings have been changed to Standard Shipping. This is significant as I have been covering the shipping c...

My buyers paid shipping , then I had to pay for the label to ship it and could'nt print the ticket

I need to find the label and print it now. Where can I find it?

Shipping to the EU, France & Germany with EIS

With the introduction of the new Package recycling laws in the EU, Germany & France if a buyer buys something from me and it is shipped through the EIS shipping program does the seller (me) need a LUCID number or is that eBay's responsibility since t...

Tracking shipments delays this week?

Some sellers started mentioning delays in tracking on eBay.So of course I decided to see my packages with tracking.I have an item that was supposed to be delivered yesterday Priority and per eBay it has not. And checking also with the USPS site it ha...

shipping wrong address

i sold a item and it was to puerto rico but when i go to buy label and print it say It was not possible to generate the label. This address was not found in this city....ive already tried to contact the buyer but no responce and there are no help iss...

Live Agent

My buyer was charged postage due by the USPS, almost double what they had already paid, and should not have been. How do I contact a live person at eBay, instead of the automated system that keeps telling me the same thing, not at all applicable to w...

Combining shipping for customers in ebays global program?

Is there a way to change the international shipping to one shipping charge in ebays global program? I know ebays fees are ridiculous for them already and they are trying to change my customers $18 for each item which is losing me tons of business. It...

International orders - combine into 1 package?

Hello everyone! My understanding is that currently you cannot combine invoice/ship international orders sent through the eBay International Shipping program. However, what are your thoughts on putting both items in 1 package, to the eBay ship center?...

Adding insurance

Can I add insurance after I print a label

Buyers paranoid

It’s my first time ordering from eBay and I’ve ordered a nice zipup hoodie from a seller from the uk (I’m swedish). This seller is marked as a business seller and has pretty good feedback but isn’t responding to my messages. Now I’m paranoid that I m...

Resolved! shipping calculator different from actual USPS costs

Hi all -- it looks like this is a common thread but I haven't sold in a while and see that some things have changed, so I'm looking for help from more experienced ebayers. I just sold an item and used the shipping calculator in the listing, set up wi...

Resolved! Ebay erasing tracking history for Standard Envelope packages

I sell a lot of sports cards. I love the new ebay standard envelope shipping method except for when it doesn't work. In the last month or so I have had 3 different buyers open up a "Item not Received" case for cards they didn't receive. All three had...