Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Using eBay to ship something cheaper

Hello, I am shipping somewhat large, but light package across the country to a friend. USPS/ups/FedEx/pirate ship all list the shipping cost around $20-$30, whereas when I used ebays calculator it came up as $9. So my question is can I just post this...

Mailing Label - Wrong Weight

I’m a seller and I put the wrong weight on a mailing label. It should have been 1 pound and I entered 2 pounds. I know when I don’t pay enough for shipping USPS take it out of my account. If I overpay will they reimburse me?

International shipping question….

HelloI normally hate shipping to international and done only few times in the past….due to I have to go to the post office and all that hassle before,, I heard it’s different now.few asked me if I can ship to England …Do I have to go to the Post Offi...

EIS Restrictions cost both me and eBay money.

Sadly the EIS program will not ship coins and currency at this time. As I recall the old global shipping was the same way at first, but changed so hopefully this will also change. I had a buyer in Singapore who I would have shipped to through EIS, bu...

Ebay labels are printing very small. How to fix it?

My labels are printing tiny. Any suggestions. They always printed fine before

Weight amount wrong on label

I realized I had the wrong weight entered on the ebay label but only after I had applied the label to the package. I should have cancelled the label and printed the correct one but I didn't. When I got to the post office I tole the clerk what I had d...

Shipping Concerns

Hi! I've been looking to buy this iItem but I'm just worried that it might get held at customs. It says Free Standard International Shipping and I'm from the Philippines. Going through the thread, I've noticed that there are shipping and handling fee...

Resolved! It was not possible to generate the label. Ship From ZIP code is not valid.

Started November 17 /2023 can't purchase label from ebay , gives me error : It was not possible to generate the label. Ship From ZIP code is not valid.Been using same shipping address for the last year and was told from rep at ebay that it is a probl...

How to send buyer a new return shipping label?

Hi, so I sold a pair of headphones and the buyer claimed they were defective, so he requested a return and shipped them back. I issued it, but apparently I had the wrong return shipping address in my settings and it left out my apartment number, caus...

Seeking shipping and tracking advice

Hello, I put this post on "Ask a mentor" section but I was hoping someone here in eBay community can help me how to proceed with the predicament I'm facing. So, here's it is. I sold two items last week for the first time. I received the payment from ...

Shipping via media mail...

Went to ship some soft bound books via media mail. Went to pirate ship which is usually cheaper then e-bay and noticed using Ground Advantage was a lot cheaper than it would have been using media mail. In the past (pre 11/18) it was the other way aro...

Buyer claims they won’t be home to sign for package for weeks

Hello, I am not sure what is best to do here. Buyer has hundreds of positive feedback. Looks authentic. I refused to change any of the shipping parameters as eBay cannot protect me if that happens. This is a large ticket item, so I really do not w...

Ebay has no record of my shipping label purchase

Hello, I sold an item and shipped it via buying the USPS label thru Ebay. My PayPal account shows the transaction. However, Ebay has no record of me purchasing. When I go to Manage My Shipping Labels, it does not show up in the list. Anyone know of a...

eBay International Shipping Failure

Hi, I live in Japan and I bought a set of 5 wheels from US seller through eBay international shipping.The seller sent photos to prove that the 5 wheels were shipped in 5 boxed to eBay hub and the photos contain UPS shipping number.A few weeks later t...

Resolved! Return shipping label link does not produce a label

I was granted a refund on a damaged in shipping item. Ebay contacted the seller as the seller had in the listing a 'no return' policy. I received the refund notice from Ebay and then a message email to print the return label. I went to the help secti...