Shipping

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shipping overcharge

I was charged for two shipping labels and only one was printed and used. I was going to ship something using media mail and discovered that I could not...so I purchased a shipping labeler priority mail. I only printed the one label but was charged fo...

Resolved! Unable to give my buyers a tracking number in seller's hub.

The post office gave me tracking numbers on their receipt but when I try to put it in, all I get is a little arrow that goes round and round. Nothing happens. Is this because of a new partnership between eBay and the post office to create a lot more ...

Resolved! Printing a packing slip before printing a label

We have a workflow set up where we print the packing slip before printing a label out. Today, I noticed that it appears eBay is no longer affording that option? When we go to the print label page, I am seeing the message: "We have introduced a new Pa...

USPS QR Codes Issue Has Been Resolved

Update as of 7/13/23: We recognize that the issue with QR codes may have resulted in delayed shipping. For this reason we eBay will automatically protect your seller performance for these transactions including: Your late shipment rate Your valid tra...

USPS Priority Envelope - international shipping hub

New to international shipping. I usually use flat rate USPS Priority padded envelopes and enjoy the $8.30 cost and pass a little savings to my customer and gain a small edge on my competition by offering shipping for $9.99 instead of the standard $10...

shipping fees to Canadian buyers

I have been a member of eBay since 1998 and it is sad to see eBay become nothing more than a money grabbing machine. When I first started with eBay, it didn't matter if it was a being sold to an American or Canadian, sellers used the post office to s...

Resolved! Ahoy!

When I create international postage labels using Pirateship's Simple Export rate, it uploads to ebay that I shipped the item but it doesn't upload the AHOYxxxxx tracking number. Does it upload that for you guys when you do it? If it does, what carrie...

Resolved! bulk editing a shipping policy

I created a shipping policy for the new Ground Advantage. In the process I also added two more policies.My question is, when I need to change my handling time, can I just edit the policy and that would change all the listings? Or do I need to go crea...

media mail was only option offered...

I'm currently waiting for return of a package that was sent with media mail postage. The problem is that when shown the options for shipping, usps was the only option, and first class/priority was greyed out, with the tag that it was buyer selected.....

Updating to USPS Ground Advantage

The Shipping team is in the process of updating Ground Advantage service name and rates in listing flows, we expect updates to be completed over the next day. In the mean time you may experience the following in listing flows: Service nameShipping se...

Need clarification on pkg size for EIS please

elizabeth@ebayHi, I'm looking into EIS and wondering about package size. I was reading here: https://pages.ebay.com/internationalshippingprogram/seller/terms/It's number 3, d, ii on that page. it looks like packages must be at least 7 1/4" wide x 10 ...

USPS Ground Advantage - was assigned to a 3 lb 15 oz pkg!?!?

I'd anticipated a heavy item that just sold would not be impacted by this Ground Advantage option. But when I generated my shipping label, it was prominently displayed on Buy Delivery, so I purchased that service. That cost savings is delicious. Afte...

seller is being unhelptful for tracking of item

bought on May 24, 2023. never takes this long and says customs cleared june 4, which means it should have been delivered or a message to pickup at the po. contacted seller and gave a -alls good, on its way-let it sit for a few more days. nothing. so ...

Combined Shipping Calculation Error

I've been searching for the correct answer but not getting what I'm looking for. When I have a buyer purchase multiple items in a single order, eBay appears to simply add together the shipping charges as if they'll be sent individually, rather than i...

Is USPS Ground Advantage always by ground, or sometimes air? Need to address restricted items.

One thing that hasn't been clear to me is whether or not USPS Ground Advantage is always by ground/surface. With Parcel Select Ground, it was always by ground. Ebay labels used to allow declaration of restricted substances, such as Lithium batteries,...