Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay labels are printing very small. How to fix it?

My labels are printing tiny. Any suggestions. They always printed fine before

Weight amount wrong on label

I realized I had the wrong weight entered on the ebay label but only after I had applied the label to the package. I should have cancelled the label and printed the correct one but I didn't. When I got to the post office I tole the clerk what I had d...

Shipping Concerns

Hi! I've been looking to buy this iItem but I'm just worried that it might get held at customs. It says Free Standard International Shipping and I'm from the Philippines. Going through the thread, I've noticed that there are shipping and handling fee...

Resolved! It was not possible to generate the label. Ship From ZIP code is not valid.

Started November 17 /2023 can't purchase label from ebay , gives me error : It was not possible to generate the label. Ship From ZIP code is not valid.Been using same shipping address for the last year and was told from rep at ebay that it is a probl...

How to send buyer a new return shipping label?

Hi, so I sold a pair of headphones and the buyer claimed they were defective, so he requested a return and shipped them back. I issued it, but apparently I had the wrong return shipping address in my settings and it left out my apartment number, caus...

Seeking shipping and tracking advice

Hello, I put this post on "Ask a mentor" section but I was hoping someone here in eBay community can help me how to proceed with the predicament I'm facing. So, here's it is. I sold two items last week for the first time. I received the payment from ...

Shipping via media mail...

Went to ship some soft bound books via media mail. Went to pirate ship which is usually cheaper then e-bay and noticed using Ground Advantage was a lot cheaper than it would have been using media mail. In the past (pre 11/18) it was the other way aro...

Buyer claims they won’t be home to sign for package for weeks

Hello, I am not sure what is best to do here. Buyer has hundreds of positive feedback. Looks authentic. I refused to change any of the shipping parameters as eBay cannot protect me if that happens. This is a large ticket item, so I really do not w...

Ebay has no record of my shipping label purchase

Hello, I sold an item and shipped it via buying the USPS label thru Ebay. My PayPal account shows the transaction. However, Ebay has no record of me purchasing. When I go to Manage My Shipping Labels, it does not show up in the list. Anyone know of a...

eBay International Shipping Failure

Hi, I live in Japan and I bought a set of 5 wheels from US seller through eBay international shipping.The seller sent photos to prove that the 5 wheels were shipped in 5 boxed to eBay hub and the photos contain UPS shipping number.A few weeks later t...

Resolved! Return shipping label link does not produce a label

I was granted a refund on a damaged in shipping item. Ebay contacted the seller as the seller had in the listing a 'no return' policy. I received the refund notice from Ebay and then a message email to print the return label. I went to the help secti...

ebay Delivery Services - Tracking for trading cards under $20

I sold some cheaper TCG’s and used the cheaper shipping option that eBay offers. It gives tracking and creates a label. I used it for 4 out of my 5 packages and am having trouble now.. one of them was delivered to the buyer. 1 shows ‘in transit’ the ...

Ebay didn't put enough insurance on my package NOW IM SCREWED!!!!

I used eBay to purchase a shipping label for a package in excess of $200 No where was I given the choiceto add More . I thought they would do that considering the value.Now I got a message from the buyer stating the box was empty and damaged, So I wa...

Shipping Delays are here...Am I covered?

Hi All,I have just a small package with USPS tracking from 11/10 seemingly on vacation in Orlando. Still has not been delivered to LadyLake Florida. Am I covered?I also have just a small package with USPS tracking from 11/10 seemingly sightseeing in ...

Resolved! Shipping decisions "To ship or not to ship UPS"

We sell antique glassware and recently started shipping in 2" thick foam boxes. Since we started using such boxes we've had ZERO damage to glassware. However, UPS damaged us by penalizing us 3 times the shipping cost in a shipping adjustment because ...