Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

BM Cargo in Florida

I had a buyer purchase a shirt from me and they want it sent to a freight service that is in FL. I have done this before and no issues. However, this time the buyer purchase a international label from me instead of a domestic label. I tried to tell t...

Return request, what happens to held amount?

Hello everyone! I just had my first return on Ebay. The item is currently on the way back to me. I have a question about the funds that Ebay put on hold. When the buyer started the return, the funds were put on hold and the same amount showed up as n...

Strange priority mail rates in bulk shipping.

Since the USPS rate change, I've noticed some odd things in bulk shipping. I'm all for discounts but the rates seemed low. Not putting dimensions in for priority mail leaves it defaulted at 1x1x1... Which is one amount.. I change it to 12x8x10 and I ...

DO NOT SHIP BY USPS - NEVER - DO NOT SHIP BY USPS

In recent months I have bought many items from eBay so far all valuable items and 3 of them are missing. They arrived at my local USPS facility and were issued for delivery but they were not scanned on delivery. Tracking history showed "awaiting deli...

how do i change shipping method

Resolved! What is a shipping partner?

I have made many purchases over the years and once in a while I buy something and the tracking is uploaded as a USPS tracking number, but tracking says “picked up by shipping partner. USPS awaits item.” When it is shipped like this, it usually takes ...

Resolved! bulk shipping problem

I have had this problem for some time. If I print more than one label at a time it wants to format them like they are on full size paper instead of the 4x6 labels that I use. I end up having to reprint them one at a time. If I have just one to print ...

Why can’t eBay update my listings with First Class to Ground Advantage?

eBay responded to this question by adding to the FAQs on Ground Advantage. https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/usps-and-ebay-labels Why can’t eBay update my listings with First Class to Ground Advantage? The USPS...

Get eBay involved in ESUS claims as a seller

We've had several envelopes the last 30 days not get scanned, after the first day or two of moving through USPS. Some not all. I have some questions to eBay as to how you can help sellers with this process vs the making us upload all the data from ou...

Wrong shipping box

I sold a pair of winter boots, Seller chose a medium flat rate box and the boots are too big. How do I fix this?

Resolved! Buyer provided fake address, zero feedback, possible scam?

Slightly different situation then other posts like this. $1500 item, zero feedback buyer purchased an item from me.Since it was an $$ item, I wanted to check the address, turns out the address simply does not exist, there is no street named that in t...

Anyone having trouble with Ebay ESUS Delivery Tracking - from 10/18/21

I shipped out 25 metered mail ($.53 through ebay) ESUS tracking on Monday 10/18/21. They usually show up at my Origin Processing Plant in Melville NY later that evening. However, none of these even show that a label. has been created. Anyone else sho...

Resolved! When do funds on hold get released when using ebay international shipping?

Is it when the item gets delivered to the ebay processing center or is it when it gets delivered to the buyer? My item was delivered to the ebay processing center and now I'm being told that I have to wait until the item gets delivered to the buyer b...

Where did the option to to offer shipping discounts on multiple items from the same listing?

I literally spent YEARS developing shipping discounts on multiple item purchases for my listings and now that option is gone? Why? Seems the buyers also have no CONTACT seller link anymore at checkout to request an invoice with shipping discounts eit...

Are Sellers actually Protected with EIS?

I don't ship internationally, because of the huge risk, of lost items and delayed payments. But EIS makes me wonder. Are Sellers "actually protected". Say, I have a policy of "no returns", per the ebay policies. Unless an item is completely misrepres...