Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Where to find name and address to copy and paste

I can't seem to find a way to copy and paste a name and address for a buyer on any of the multiple pages it shows on. My penmanship isn't always the greatest so I prefer to use my printer. On the view order option for the item I have to click/copy an...

USPS requires but does not accept signature confirmation outside US

I am from EU and bought an item from the US with eBay International Shipping and received this message from USPS: "Reminder: This Item requires a signature for delivery. If you can't sign in person, you can sign digitally with Electronic Signature On...

Suspicious Buyer Address

The Buyer’s registered address on eBay is a convenience store - part of a national franchise. However, when I tried to verify the address on the Company website I discovered the franchise had been closed in 2017. There are several other branches list...

Help Needed: eBay Currency and Shipping Settings Defaulting to US Instead of UK

Hi everyone, I’m reaching out to the community for help with a recent issue I’ve encountered on eBay. As a UK-based seller, I’m experiencing an odd problem where my listings are suddenly displaying prices in dollars ($), and my shipping options are s...

Buyer claims address entered is not the same that was in order details

I sent an order to the shipping address in the order details. Soon after UPS reported it was delivered the buyer informed me that we did not send to the address the buyer entered in the order. I messaged the buyer a screenshot of the order details an...

International Shipping

I have been having problems with my international shipping. I tales to an ebay customer service and they said that I had everything correct but I have a customer in Canada that wants to purchase from me and I've Lready had to cancel one order from th...

Add eBay International Shipping to a single country for a single listing

I want to enable eBay international shipping on a single item (this one: https://www.ebay.com/itm/364600640902) to the UK for a buyer who has nicely requested the service. I am opted in to EIS but I had "ship to exclusions" for every country in the w...

As a seller, can I ship to a different, non-eBay address?

A Chinese eBayer sent me an offer for an expensive book and wants me to ship it to a different, outside China, non-eBay address because I am afraid to ship to China, not to mention that his address is not fully described, just District, Beijing, Chin...

Any reason I can't upgrade shipping to a buyer and not charge them for it?

I'd like to upgrade the shipping of one of my sold items. The buyer paid for Ground Advantage, but I'd like to change that to Priority and just absorb the cost. Is there any reason I can't do this? Also, do most sellers include a shipping paper with ...

Shipping usps ground advantage

I shipped an item on Feb 8 and the shipping tracking has not been updated since the 11. Is anyone else have same issues with shipping updates? My buyer is not very happy that it’s taking so long but there’s nothing else I can do, is there?

Monday is another holiday.

President's Day this Monday...February 19th. Post offices closed and banks. Expect payouts to be delayed by a day for sellers...unless you have "Instant payouts"...which you can still get paid. Should be interesting to see how eBay shipping labels an...

Printed Stamps.com label, no record showing in system. What should I do?

I just printed a Stamps.com label for six items and when I printed it an error message showed up. The label printed, however when I look for it in the Stamps.com history it is not showing and the order is still showing in the batch area. If I print a...

Where do I get the tracking number to add to a multi qty order before I print label

I copied the instructions on how to add a tracking # to an order awaiting shipment, but it doesn't tell me how I get the # or do I have to print 1st (which it did not mention)? Just don't want to make a mistake. TIA

usps sucks

I will notuse usps to ship packages with they suck i have sent two small packages out i have had to put package intercepts on them one was going to south carolina the other to a few hours from where i live the one that was going to south carolina end...

Username Link.

Once upon a time there was a link where I could enter this or that seller’s username and view his items, even if this seller does not ship to my country.