Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Does The eBay International Shipping Program display personal information on Customs forms?

Hey - sorry for what I’m sure seems to sound like a sketchy title haha.I am involved with some niche collecting communities on Facebook. About a year ago I had a very negative interaction with a person in one of these groups - I won’t get into it but...

SpeedPAK says delivered but not to me.

SpeedPAK says my package was delivered to me on November 24, 2023 at 16:12 PST.I never received it.I just left my USPS office and they are unable to track delivery because SpeedPAK tracking number is not in the their system.What do I do next to locat...

ebay standard envelope service

Still have problems with printing some of my labels for patches. The patches are in a right category not available to print in some of police category MS, ID, ME, WA & MO maybe more too. I have report this many times no fix yet.

Return Shipping Policy differs from product description

I bought a motherboard from a seller in South Korea, which was defective and now I want to return it, but I'm concerned about the shipping fee, as it is overseas and is pricey. In the description of the product it says the buyer is responsible for pa...

Tracking shows the order was cancelled and must contact the seller. Seller is not responding.

Hello! I'm not quite sure how to approach this, since I encounter such a problem before. Basically I've order an item on the 22nd, which was dispatched on that day. But upon checking the tracking number that was supplied, it stated the order was canc...

Resolved! Flat rate vs calculated shipping for priority

I am using USPS priority shipping, mostly their polymailers.However I chose the “calculated “ shipping option with my very first listing and now it’s always there.So when I put in the measurements, do I need to measure the height/thickness of the pac...

Tracking items taking longer than not tracking items

Although everything should have tracking I feel items without tracking get to their destination so much faster.It's a hard decision to make. I received positive feedback from someone from Germany....item mailed without tracking on November 20th and I...

Combined shipping when the buyer has paid for her items (6)

I have read through all of the information provided under "Offering Combined Shipping" and "Combining Shipping Fees " under that. I am not certain my buyer has paid for shipping, but I am going to assume she has, so I want to send her a partial refun...

change from ship to local pickup after sale has been made

Listing offered shipping and local pickup. Buyer selected shipping but we af=greed on local pickup. How can I prove he received item since system is only looking for tracking info?

Do you offer free shipping on auctions? If so, do you add the ship cost to the min bid price or not?

New seller here, looking for advice: With buy-it-now listings you can incorporate the cost of "free" shipping cost into the price for a visibility boost, but for auction listings, does it still make sense to do that? If you set the minimum bid to cov...

Label printers

Help! I need a mailing label printer that actually works - any recommendation?

Militaria Navy PATCHES section not allowing standard envelope!

What gives? So now the standard envelope isn't working for PATCHES in militaria? What's going on, I just used this the other day now today it isn't working?

Packing slips

I wanted to know if packing slips are mandatory? Is it ok to not include one with every order?

Buying a Lenovo Laptop from USA seller to be shipped to Philippines

I have been looking at a few Thinkpads both certiified refurbished and open box. I have had in the past bought from ebay in the USA and have had good luck. I am in the Philippines and would like to buy one from an eBay seller. I have purchased a Leno...