Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Ebay shipping opt out link was just a survey & not an opt out

On 4/17/2021 Ebay sent me an email advising me Ebay is making automatic changes to my shipping on May 13, 2024. The email said I could opt out but Ebay's link to opt out was just a survey and apparently did not let me opt out. Is this happening to an...

How to refund overcharge on shipping after the order is paid and shipped

Overcharged a customer on shipping and want to refund the difference

Any way to make sense of UPS price adjustments?

I received this UPS price adjustment for a UPS Ground label printed through Ebay. Per the price adjustment information, the "billable weight by carrier" is the same as the weight I entered -- 5 lbs. So I don't understand why the price was increased b...

Delivery got forwarded and delayed, seems never will get delivered

Hello everyone, I really need your help on this issue:I sold something on eBay and USPS picked up the package on 4/9/24. On 4/10 tracking shows the package is forwarded, then after a few days it’s out for delivery. Then it’s forwarded again and then ...

UPS Claims Not Accepted

eBay we need your help. I spent two hours on phone today. UPS site will not allow claim submission. It does not matter if you are 3rd party, channel partner, or shipper. I spend more time on phone with eBay agent. It is not possible to file a UPS cla...

Shipping

I sold 16 pairs of earrings and want to ship it one package, how do a label for that ?

Resolved! USPS ATLANTA DISTRIBUTION CENTER

There is a huge issue at the Atlanta USPS Distribution Center. There has been no movement on my last 3 orders. I spoke with a representative and, as they are saying on the news, expect to experience long delays. It may be weeks before this is resolve...

New default shipping rates email/message

Just received an email that the default shipping rates are going into effect, and will show eBay label discount shipping rates to the buyer. I do not inflate shipping rates, and frequently refund excess charges. Since eBay takes their % off shipping ...

If you ask a question or seek help with a problem -----

At least have the courtesy to monitor the answers and respond to the replies. Many (admittedly not all) are asking for help and then ignoring the responses. Many of us here spend our own time and effort to help. And it all seems like a waste of time....

Shipping funds

ive never received any of the money I posted on sales!!!!

shipping discounts to buyers has this changed?

I have never offered shipping discounts to buyers. I always keep the ebay discount. but on my last sale the buyer paid the same as my shipping cost. I was puzzled . so this was on calculated shipping. I went to shipping preferences then shipping disc...

eBay International Shipping - tracking

eIS shipments no longer have EEUS tracking exclusively. I've seen a few different tracking number prefixes recently including EPG for ePost Global and PBX for Pitney Bowes. eBay is also showing a lot more tracking detail with the new "Step" tracking....

Support's response RE to late scan of my package

I realize some are going to tell me that I need to go to the post office and stand in line and watch them scan my package. Other than doing that, what are my options? I have never in all of my years of eBay since 1995, ever shipped a package late.

Item sent to Hawaii Ground Advantage Still in Transit After 3weeks.

I sold an Item to a buyer in Hawaii, sent it out Ground Advantage and its still shows in transit after 3wks. Contacted Buyer and they said they've had items lost before. I've never had an item not delivered. How do I handle this? Thanks

Fedex double charging for shipping?

We sent out a tire a few weeks ago and customer requested fedex even though he hadn't paid for fedex, so we sent it fedex at the weight and dimensions put into ebay for shipping.The price calculated by ebay and charged to our customer and what we pai...