Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

eBay Tracking not updating causing incorrect performance metrics.

Hello, Today I noticed that eBay has lowered my performance metrics for on time tracking. If you go to tracking inside eBay, it's stuck on 'Tracking Provided'. But if you click on the tracking number link to bring up the carrier (USPS). All the track...

Feedback

I recently had a bad experience with an item not shipped to the correct address or even shipped at all because the shipper or the shipping company would not confirm if it was send to my address on file with PayPal and eBay. Never did receive my purch...

shipping label disappeared after my power went out

I was in process of purchasing a shipping label and before I could, my power and internet went out due to storm. Now item shows as shipped but I dont have a label. I went to reprint shipping label and that item and label is not there. So I dont have ...

Please do not send the package to this address: 722 Stanton Christiana Rd.

This is a transit station, and China buyers will place their orders at this address. If your goods belong to second-hand goods, bags and expensive electronic goods, please do not deliver them. Because the personnel of this transfer station will take ...

Freight Forwarder / Reshipper concerns. Any up-to-date advice?

Hi All, A buyer purchased a watch for £1,000. I noticed the buyer is a freight forwarder/reshipper - specifically Shop Airlines Europe B.V on behalf of Sekaimon, which I believe means the watch is to be shipped to Japan after I post it to their UK wa...

Resolved! Customs charge due to seller scam

Hi eBay,I have an issue where I bought some jewellery for £250 from an Australian seller. I was hit by a customs charge of nearly £60, but when the ring arrived its a cheap fake from Temu, and it turns out the seller even used the same photos as the ...

I think USPS sent my package to the buyer instead of the authentication center

I shipped a package/envelope to the authenticator but the tracking still hasn’t updated and this was about 5 to 6 days ago. Now I’m just wondering what to do.

Address update

I need lot 4 added to my mailing address thank you please

How do I print a packing slip without ordering a label first?

I'm unable to print a postage label because it doesn't have a letter option, and so now it seems I can't print a packing slip either. What to do?

No postage label option for regular letter

Hi, I am new here - A customer selected letter with tracking as their delivery option but there's no option on my eBay app to print a label for a letter. Only satchels and heavier packaging. Why is this? And what to do now?

International Shipping

Hello! Looking for a good contact person for this.I'm in the US and recently sold to someone in Canada. Problem is that the shipping amount that was charged to the buyer was $10.00 less than what it should have been. I'm guessing the listing took the...

Accidentally paid twice to ship same item. How do I get a refund for one of my shipping labels.

I brought up the shipping label for an item item I sold but then accidentally logged out without printing the label. Went back in to (Ithought) print the same label but the label that came up was a totally different label for the same item & now I ne...

Can you view tracking on USPS website? It is not working for me 3/24/2024

Whenever I input a tracking number on USPS to check the status, it does not work. I get a white screen. It was working fine for me earlier this week. I tried last night (3/23) and again this morning (3/24) and I get the same blank / white screen. I t...

Help -- Shipping Advice

I am new to eBay and have sold a framed print that is 36" x 30" x 3". I stated clearly that shipping was the responsibility of the buyer and the cost would be determined after the sell based on buyer's location. I sold the print yesterday .....1. eBa...

Final value fee percentage charge for shipping cost

I do not understand why the seller is charged the final value fee percentage on shipping cost in which the seller does not receive as income. The only income generated is the sale of the product/item. I feel like shipping cost should be a wash for th...