Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Shipping Policies Locked - Unable to Make Changes

Wanting some feedback here as to how to proceed with a potential bug with my shipping policies. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (...

2024-03-25 19_22_14-Edit shipping policy — Mozilla Firefox.png

2024-03-25 19_24_42-Edit shipping policy — Mozilla Firefox.png

Combining Shipments to Canada - HOW?

I had two orders to ship to a customer in Canada from USA. Before the customer paid for the bids won, I tried to create an invoice to combine the two orders into one shipment. eBay would not let me create an invoice for any international orders. Even...

Using calculated shipping - what shipping price shows up in the listing?

New seller here and working on creating some listings. I want to use calculated shipping and I'm wondering when the listing goes live what price is shown under shipping if it's calculated? I've looked at some listings and they all show a specific pri...

Media Mail

Hi all,Can you tell me how I would convert standard shipping/ground advantage to Media Mail while creating a listing for a book? There doesn't seem to be a Media Mail option. It seems I'm stuck with ground advantage for a book. Many thanks in advance...

Shipping label charge error

I purchased a label and got an error message and tried again. I was charged twice for the label.

Resolved! What countries will eBay charge me extra fees when I already have international shipping

Question: What countries will I incur a hidden extra fee due to some license or whatever eBay pays and they said therefore I have to pay it.I’ve called eBay for a list of these countries but so far they haven’t sent me anything. I need to know ASAP b...

Do shipping exclusions override Ebay International Shipping?

Recently I've had a buyer message me and say they're trying to buy my listing but it doesn't ship to their country. I have never had this issue arise before, and have made international says through the ebay program before. I checked and the country ...

tracking status not updated by ebay

I sold an item through ebay and uploaded the delivery tracking number paired with the right carrier. Both the carrier and buyer confirmed delivery / receiving of item, despite that the ebay "Details of the purchase" page displays "sent" (package on i...

eBay Tracking not updating causing incorrect performance metrics.

Hello, Today I noticed that eBay has lowered my performance metrics for on time tracking. If you go to tracking inside eBay, it's stuck on 'Tracking Provided'. But if you click on the tracking number link to bring up the carrier (USPS). All the track...

Feedback

I recently had a bad experience with an item not shipped to the correct address or even shipped at all because the shipper or the shipping company would not confirm if it was send to my address on file with PayPal and eBay. Never did receive my purch...

shipping label disappeared after my power went out

I was in process of purchasing a shipping label and before I could, my power and internet went out due to storm. Now item shows as shipped but I dont have a label. I went to reprint shipping label and that item and label is not there. So I dont have ...

Please do not send the package to this address: 722 Stanton Christiana Rd.

This is a transit station, and China buyers will place their orders at this address. If your goods belong to second-hand goods, bags and expensive electronic goods, please do not deliver them. Because the personnel of this transfer station will take ...

Freight Forwarder / Reshipper concerns. Any up-to-date advice?

Hi All, A buyer purchased a watch for £1,000. I noticed the buyer is a freight forwarder/reshipper - specifically Shop Airlines Europe B.V on behalf of Sekaimon, which I believe means the watch is to be shipped to Japan after I post it to their UK wa...

Resolved! Customs charge due to seller scam

Hi eBay,I have an issue where I bought some jewellery for £250 from an Australian seller. I was hit by a customs charge of nearly £60, but when the ring arrived its a cheap fake from Temu, and it turns out the seller even used the same photos as the ...

I think USPS sent my package to the buyer instead of the authentication center

I shipped a package/envelope to the authenticator but the tracking still hasn’t updated and this was about 5 to 6 days ago. Now I’m just wondering what to do.