Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

eBay shipping discounts no longer showing for me as a seller

I'm an individual seller and don't currently have a store. Yesterday, I was able to list, select calculated shipping, enter package weight/dimensions and then see what it would cost me, as the seller to ship the item. Today, I'm seeing a different fo...

Business Policies

So i had an issue with shipping and contacted an agent. Long story short he brought up the shipping policies, and I deleted all the policies that I originally had, shipping, returns, all of them. NOW whenever i try to list an item the shipping all i ...

Damaged in shipping

Hi! I sent a package that was broken in half in shipping my buyer wants a refund understandably and I am unsure if I file the claim or they do bc they paid for the shipping… advice please:)

Advice on what to do regarding Canada postage

Hey allEarlier today someone bought an item of mine, and paid a few hours later. Now though because Canada is having a postal strike, eBay won’t let me make a label to send from Australia to Canada. The shipping method the buyer chose was with Austra...

SELLER CONTACT AND DEFECTIVE PRODUCT

1. UPS: 1Z0363RR0428230369Tue, Nov 264:59pmDELIVEREDRIVERVIEW, MITue, Nov 26the ship is so badly damaged and I PAID GOOD MONEY FOR THIS MODEL & I SHOULD NOT HAVE TO PERFORM THE MASSIVE REPAIRS. I CAN T REPAIR IT PROPERLY & DON T WANT TO SPEND THE TIM...

Resolved! Refund

So i bought an item maybe 3-4 months ago and when the item came in i found out that it was fake so i requested a refund but the seller declined so is there a way that i can still get a refund

shipping labels

Ive been selling on here , here and there and have been putting more things up for sale. I do use the promotional feature they have. Im a very busy person and dont always read everything on here. I guess im a little annoyed that Ive sold an item to a...

Shipments Held at Customer Request

I have a buyer whom the purchase now sits as "Held by Customer Request" until 12/17. I assume they requested their mail be held by the PO? How does this impact delivery metrics?

UPS claim on label purchased through Ebay

I had an item damaged in transit but was getting this error message when I tried to submit a claim on the UPS site: "We cannot submit your claim at this time. Please make sure your information is accurate. Otherwise contact your channel partner (UPS:...

USPS touts crackdown on postal crime, carrier robberies, with hundreds of arrests

USPS touts crackdown on postal crime, carrier robberies, with hundreds of arrestshttps://www.wpri.com/news/us-and-world/usps-touts-crackdown-on-postal-crime-carrier-robberies-with-hundreds-of-arrests/ If you are missing mail from PUTNAM COUNTY, West ...

Late Shipping Question

I recently had an item sell and got in touch with the buyer. However, we realized that the package dimensions listed in the ad were entered incorrectly and the shipping price was likely off. The buyer agreed to pay the new shipping cost but has not y...

How do I get the eBay small flat envelopes 7" X 5".

For postcards, baseball cards, coins etc. Right now I use 9 X 6 envelopes but not with the eBay logo. Are they free or do I pay as a seller?

shipping cost

Did eBay change what shipping I choose

USPS Tracking Updating

Hi eBay Community members, I am contacting you from Sri Lanka. I have sold a few items to USA buyers and sent each item with a tracking number, but my item tracking data is not updating on the USPS website. Can someone please tell me why the USPS is ...

Shipping costs as a seller not making sense

Hello, I'm confused and am sure I'm missing something, but I offer free shipping and have routinely bought shipping labels through ebay. For the order, I was quoted a cost $9.25. When I look at my Payments, it's showing a fee of $22.49. There have be...