Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Not adding insurance to item being shipped

I noticed some buyers are selling very small items like stickers and the like that fit into mail envelopes.They charge a $1.00 for shipping and explain that you can’t track the item as it’s been mailed in a letter envelope.But they also give them the...

Shipping

I have a large set of books. Together they weigh 191 pounds. It will take 4 boxes to ship this set. I’m looking for suggestions. I prefer to send them through USPS because I live in the boondocks. How would I set up the listing and can I print multip...

Talk to a live person

Charged 2X for the same label I would like to be called by a real person

EBay notification that an item has been "delivered" but wasn't. This new ESUS system sucks!

At 10 AM I get an email letting me know that something was delivered to me, yet I do not get my normal residential mail until after 2 PM. Just because it was "delivered" to my post office does not mean it was delivered. This is Saturday! Was notified...

What steps should be taken when an item is stolen after a delivery by USPS ?

Should this issue be taken up with USPS or Ebay or both.

Package returned for insufficient address

I received a package back for insufficient address. I sent it to the address EBay had for them. I contacted the buyer over a week ago and have not heard back. How should I handle this?

Resolved! Shipping address changed by buyer from US to International

I sold my item to a US buyer and am prepared to ship to the US address he has provided. Buyer has asked to have item shipped instead to an international address. How do I change the shipping address to reflect the international address rather than th...

I am having trouble bulk editing my listed items.

I am trying to had combined shipping to all listed items (`160). I have created a shipping rule and am using bulk edit dashboard.I enter bulk edit, then Domestic Shipping, follow prompt of "Change to" and click on Combined Shipping. I had my shipping...

Resolved! EIS handle Combined Shipping yet?

I should know this, but I've been out of town a bunch this Summer & I don't recall if this has changed. I also have never had a multiple purchase in EIS, but today I got a request from a buyer who wants to buy 3 items & wants me to set up a combo lis...

New Postal rates in effect - New Glitch

Just noticed that eBay is billing us for the new rate but when printing label, the old rate prints out there. Hopefully it gets caught up soon.

USPS confiscating items and holding them for ransom

Recently shipped a bare power tool. Reused the box it came in as a shipping box. The box had no labels on it but did have a color photo of the tool with a lithium ion battery on the tool. There are no haz mat stickers on the box and the item was ship...

Shipping Address issue

I have what looks to be an incomplete address. Should I contact the buyer or just cancel the order listing that there is a problem with the address? Should I do both? I have read this can be a common scam. I haven't sold in a few years and would like...

I found a motorcycle for sale on fb and seller said it is going through ebay and I am to buy an appl

Or American express card. Pay then ebay delivers. Is this legit ?

Does fedex ground economy purchased thru eBay include insurance? Since the labels are discounted and

Since the labels are discounted on eBay I’d like to confirm one way or the other

Ebay seller sent package tracking number, yet i still feel worried.

I bought a doll that was around 250 bucks, the seller thanked me for the purchased and in a few hours I got a tracking number etc. I'm not trying to be mean or anything but I am pretty anxious. It's my first time buying off of here what should I do? ...