Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Bought a used graphics card DOA, request for refund

Hi, guys. I am bothered by a problem. Early in this month, I bought a 1080 ti from eBay. Seller has his item descripted as fully functioning, not used for mining and overclocking. Price is not very cheap, even higher than the original price he bought...

Returns

I don't get this. I sold an item and listed it with no returns accepted. To me, that's very clear. No returns is no returns, period. Apparently not. The buyer opened a dispute saying the item didn't fit. To me, that's the chance you take. I ok'd the ...

Received 3 Unsolicited Packages

Today I received my third unsolicited item from an ebay listing. The first item came last week and I have been receiving items every couple of days since. None of the packages have had any invoices etc. so I wasn't able to get the name of the seller ...

Out for delivery - then delayed?

First time seeing this one.Delivery should have been made last Friday and tracking shows it was "Out for Delivery." Several hours later, the tracking now shows that the item has been delayed. Is it lost? Obviously it got scanned onto the truck, but n...

buyer confused by Ebay return question

This has happened several times. The buyer chooses return for item not working. What they are saying is that their device is not working - not the product sold.A currect example is that I sold them a power adapter. The buyer opens a return for item d...

Buyers address not deliverable

I have an offer from a buyer who's zip code says not available for delivery on Fedex and USPS. Anyone dealt with this issue? I'm not sure how to proceed.

Global Shipping Program Pro's & Cons ?

Seems to be the recurring theme with First-Class International items, people playing the system because they know that postal services in other countries won't update the information, so they cry to ebay that they didnt get the item, and ebay doesnt ...

Postage

I have just received two items from sellers and both had postage that was $2.00 less than what I paid so I am "out" $4.00 on the two purchases. If I overestimate the postage I will refund the buyer any amount over $1.00. What do you sellers out there...

refund hasn't been done

Hi everyone,I ordered a bow in Nov or Dec last year. At 15 of Jan 2018, I asked the seller why I haven't recieved the item yet. He stated that the package hasn't passed the custom. I asked for a refund or another one. March came and I recieved nothin...

Return request partial refund

So as a seller I have 4 days to resolve an issue but then the buyer has another 30 business days to accept or think about it? Buyer requested return or partial refund and was in communication regularly for 24 hours then I offered the partial refund r...

seller shipped to Erlanger. USPS says delivered. NO Update. Ebay agents confused??

buyer sent item to:1850 Airport Exchange Blvd #200Reference #OREUSA11158650442CAErlanger, KY41025-2501, United StatesTracking number 9410810298370466733731 I remember when buying in the past, once the item was received at erlanger, I would still have...

do i need to close a return in order to get a refund?

Hi,long story shortwrong item was sent and now we made a deal that the seller will refund me %75 of the pricenow i have started a return case, and he says i need to close the return case first in order to get a refund through paypal?paypal is holding...

Tracking shows my package was delivered to wrong address today.

So I ordered a package from china. Shortly after ordering they sold out. They sent me a tracking number. It showed my package was delievered today to an address in HUTCHINSON, KS 67501. That's a few states away from me. I got an email from ebay telli...

return problem

i bought a fake shoes and open a return,but the seller is suspended,and i can't ask ebay to hel.Can't find this requsest in my requesr.The return id is 5080950060

PRINTED A 1ST CLASS LABEL TO PUERTO RICO, DID NOT INCLUDE CUSTOMS FORM??

Had a sale to PUERTO RICO, when I went to print the shipping label, the custom's form came up and I completed it as necessary, but when the label came up to print it was the ordinary 1st-Class label without customs info included. Was this an error or...