Shipping

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Return issues

Hi, sold a laptop on ebay on dec, seller requested return and i accepted and provided with return shipping label same label i bought for about 22$ insured, today i asked ebay to close the case in my favor since he never updated the return request wit...

return shipping labesl

Hello My question is this, if a customer wants to return an item (nothing wrong with it, just wants to return) and starts the return process as no longer wanted, prints a return label provided by ebay, who is charged for the return (since no one is a...

Unauthorized return

I am so annoyed with Ebay right now I could scream! I got an email from them yesterday when I got home telling me a buyer wanted to return an item that they claim was damaged. They received this item on Dec. 28th and somehow have just realized it was...

refund

I was under the impresion i was buying a faux fur cowhide throw. In the photos it covered the complete arm of a couch and hung over the edge. Laing on the floor it went from one end of the couch to the other and seemed large. when I got it it was so ...

Buyer trying to blackmail me

I sold an item and I get an email saying the guy wants 21.00 dollars because the post office told him its 21 more dollars. Impossible since I paid the full amount on shipping with a tracking number. SO now he says if I dont give him a discount he wan...

Fradulent return

I have a fradulent return where the buyer send me back a different item and ebay refunded his money right away and took money out of my paypal account. Where can I go to file mail/internet fraud againest the buyer? I did not see an option to do that ...

Issues shipping to Pennsylvania with USPS?

Good evening!I live in Nevada and seem to be having issues shipping parcels to Pennsylvania with the USPS. Does anyone have any insite as to what's causing the slow down?I shipped a small item by first-class in November and the tracking has been set ...

Resolved! Returned by USPS--help?

Took my package to a Office Max store, which is an authorized USPS site, at least here. The lady gave me a flat envelope, I put the package in and taped the shipping label to the front. The envelope was later returned by USPS saying "Customer-when us...

Resolved! Contacted seller to cancel order-seller said already shipped-tracking showed otherwise

I paid for an item and made the mistake of not double checking the size. After looking at hundreds of items it is easy to do. I contacted the seller stating I have several of these items and I know for a fact that it won' fit. I had asked if they sti...

Resolved! refund

Hey guys. So i accidentally bought xyz and didnt notice until the next day. i tried to cancel the order, but unfortunately i could not as it was obviously after an hour of the purchase. so i do what ebay tells me to do, and i contact the seller. i te...

How to handle damaged item issue?

I have a no return/exchange policy listed on all my items. I just had a buyer message me saying her item was delivered damaged. It was not damaged when I sent it. How on earth do I handle this? This is the first ever issue I have had like this.

International Post office won't let buyer return damaged item because of lithium battery

I sold a kindle to a buyer in Cambodia. The screen was cracked when he received it so I told him to return it to me for an exchange. The post office won't let him return it because they say it has a lithium battery. What can I do in this situation to...

Resolved! Seller wants my papypal address for refund

I know that ebay gives the seller my info, BUT the sale was made 5 months ago and was never delivered (international). I can't even review the transaction because of this. The seller says that he is ok with a refund. Is it legal to give him my paypal...

buyer wants a refund on second Item I sent at no charge

Buyer bought an item on the 18th of December. A week later wants to exchange it because he said it was defective. I say ok no problem. I am feeling generous so I tell him to keep the defective item and I will send a new one at no charge I have it ove...

Stubborn Seller and NO eBAY CUSTOMER SUPPORT!!!

So, my laptop battery crapped out and as a rule I always check the "US Only" feature for possible purchases (I learned my lesson the hard way on that) so that I would not have to deal with a two month delivery date and the impossibility of communicat...