Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

BUYER ISSUED A REFUND NEVER SENT THE ITEM DAYS AGO

Ok, so I had a brand new Geoffery Pop for sale on my listing and it sold. I bubble wrapped it and put bags all around the box for maximum cushion because it's a collectible item. 5 min after they received the item they message me the item is damaged ...

Got scammed

I’ve been on eBay for over 10 years, bought hundreds of items, a lot of inexpensive stuff, a lot of expensive stuff.. spent thousands through out the years.. I’ve came across the usual issues and eBay has always had my back! But unfortunately I recen...

Refund

Hi,I have Been given a refund from a seller and it is marked as refunded but after 2 weeks i still haven't got it. It isn't even shown as pending its just disappeared. The seller sent me proof it happened just nothing on my accounts.Any help would be...

Problem with printing shipping label

So I just sold an item and getting ready to ship it out, but when I go to print and purchase the shipping label I get an error message saying "There is a problem with the ship to address. Please amend this". I try to amend it but then the error still...

Buyer claims item is defective when it isn't. How can I issue a partial refund?

I sold a 13" 2010 MacBook Pro. The buyer later request a return because the item was "defective". Buyer claimed the battery died at 50% and the wifi wasn't reliable. I accepted the return. I received the return yesterday and I have conducted my own t...

Buyer says he receiver item. Tracking still says it hasn’t been delivered. What do I ?

I shipped a item off on April 17th using Priority Mail with USPS and the buyer told me that it arrived on April 20th but the tracking says that it still is in transit and that it’s delayed and hasn’t been delivered. I can’t get the money until USPS c...

Listing the "Carrier" in each Seller's Posting

It would be most helpful if each seller's posting identified what carrier they use for shipping (be it free shipping or for a fee). Obviously, UPSP, UPS and FedEx all provide excellent tracking information; however, there is no tracking information p...

Anyone else having problems with global shipping program?

I had 2 international sales last week, one going to chile and one Mexico which should both be covered under gsp. I've done about a dozen of these already and the buyers pay within 24 hours, it goes to the shipping center, and everything's good. For w...

3 calls to eBay, 3 different answers... I'll let the readers choose the best one.

I had a buyer return a cell phone claiming the phone wouldn't connect to the network. I received the phone back today. Same phone, different carrier, different carrier software. When I emailed the guy, I let him know this and he emailed back some dou...

Return to Another Address Scam

I got a return request for a $700 item and approved return, trying to do the right thing. I approved eBay to send buyer the return label to my approved ebay/PayPal address, but I don't see anywhere in the return info that I can see what the tracking ...

I like to strongly to warn everybody not to use HERMES for shipping of any kind anymore.

Three AV receivers within a week, all of them smashed into pieces. Damages have been reported and I do not know how it is going to end up. This is not possible!!! This is what will Hermes do to your goods.

Factoring shipping labels into weight?

Hey all, Was wondering, particularly for First Class mail, if you factor in any differences the shipping label makes on the overall weight of the package. Also, do you always round-up to the next ounce after the half (so if the package weighs 9.5oz d...

Buyer said product was damaged when its not

Hello, So I had a buyer put that one of the items I sell was defective, After contacting him he said there was nothing wrong with it that he just didnt like it and didnt want to have to pay to return the item so he put it was defective. I contacted e...

Insane case and eBay ruling. Never received item.

Disclaimer. We use a PO service to forward the item to our country. Which is a bit besides the point in this case. It goes like this. 1. Purchased a MacBook model 2015 by mistake with Buy It Now. When the item we wanted was a 2017 model. 2. Asked the...

Don't know what to do! Return but buyer won't respond.

I have been selling on ebay since 1999! I have only had a handful of returns in that time. Buyer asked me to lower price on a very expensive ceramic light fixture. I did happily and sold the item at $175 plus free shipping. (shipping cost me about $3...