Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

ITEM RECEIVED INCOMPLETE

eBay makes it extremely difficult to contact them, but I think they monitor these discussions, and will offer to help. On October 19, 2017 I purchased a wireless mouse from seller XXXXX Item ID 222039978555The mouse was not received by the estimated ...

Didn't receive an item and cannot file a report (8 months ago)

Hi, I paid for an item and I didn't get it. The thing is, I am willing to buy it again (5$ only) but I am afraid it won't be shipped again. I tried to contact the seller, but he does not respond my messages. I cannot file the report probably because ...

Double your shipping labels by adjusting the size

$$ TIP: If using 1/2 sheet labels in regular printer, reduce your labels by 20% ( set at 80%) and you can double your label sheets. This method gets you 4 labels instead of 2 per page. And all carrier size approved.

Item hasnt arrived, cant track

Hi, I am trying to solve my problem but cant do it. The problem is I made order before more than 2 months and I got email that order is shipped. I still havent received my order I and I cant track it with tracking number...it gives me loading page ab...

I Cannot Add Shipping Calculator To My Listing

I'm trying to relist an item, I add the dimensions but get no "Calculate" option.I shipped an almost identical item for $36.00 (USPS calculation), this listingputs it at $8.00.

Chinese tracking.

You know how USPS tracking shows every stop/status of a package? I recently bought something shipped from China. The tracking only shows "shipped" and no other info at all. It's been several days. Is that just how China tracking is?

Resolved! What happens if I decline a return (buyer's remorse after 37 days)

A buyer has requested a return for items they bought more than five weeks ago, the reason being they don't want them now. There was nothing wrong with the items and it's beyond the 30 day period I'm obliged to offer. I'm given the option to decline t...

Has anyone filed a (up to $50) damage claim with USPS for a Priority Mail package?

Has anyone filed a (up to $50) damage claim with USPS for a Priority Mail package? A customer of mine just received a item from me where the box was totally crushed and the contents damaged. It was in a Priority Mail "shoe box" that had been altered....

Delivery projections misleading customers

Today, Saturday morning, I received this from a prospective buyer: "can the get her next monday its says it has 3 day deliveri" Of course not, and again I had to explain this myself. Why does Ebay show this? Why can't it at least say, "business days...

Buyer claims item doesn't match my photos, but won't upload a photo. Any point in resisting?

Buyer bought item that only comes in one color. I've sold around 100 of these in the last year, and buyers love them. I don't name or describe the color anywhere in my listing, I just have the photos of item. It's a stuffed animal sloth that is a mot...

Resolved! Calculating Shipping Charges - Help!

As I offer "free shipping" I am trying to calculate the approximate expense of a first class package so I am properly calculating what to charge to achieve desired goals. So a padded mailer weighing 2.5oz with item, packing slip, etc... Dimensions ar...

Creating Postage in Shippo to Puerto Rico

If you happen to be shipping an order to Puerto Rico in Shippo by Canada Post and it will not display all the shipping options. Confirm that the address has a USA flag in the address area vs a Puerto Rican flag. If the Puerto Rican flag displays you ...

Did I do the right decision by not using buyers shipping label?

Hello everyone! I've been stressing out with an item I was trying to sell. On the listing I gave options for next day delivery. The person who purchased chose the flat rate box 2-3 day delivery. He then sends me a message asking if he can email me a ...

shipping scan sheet or manifest with ebay shipping labels?

I recently moved where my local post is requesting a scan sheet or manifest that will scan all my packages with a single scan as opposed to individually scanning each item..i use ebay bulk shipping label sysstem and do not see this as an option befor...

Buyer returned item with a note

I sold an old watch on eBay a few weeks ago. Despite the item being described accurately (explicitly as a women's watch) and including four extremely detailed photos, the buyer just returned the item to me claiming that this isn't what she bought: sh...