Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Losing Faith in Package Arrival

One seller has begun to stink, I ordered an item from this seller on the 18th of January 2018 with theestimated shipping being 6 days I thought "Great my item will arrive in a week!" since UK sellers arevery fast that is why they are able to boast su...

User avatar by Thrill-Seeker
  • 370 Views
  • 2 replies
  • 0 helpful

How do i go about returning a item that is missing parts and also not as discribed

I received a package today for an auction that i won recently. In the title for the auction it said that everything was brand new and in the discription it said what the auction came with but wasnt very detailed. It also had picture's of what it was ...

User avatar by Adventurer
  • 1143 Views
  • 1 replies
  • 0 helpful

A returned item was never refunded

Hi,My return case was closed by eBay and seller has not refunded my money for the returned item. eBay does not provide any means for me to contact eBay. Item had purchased was not new. I filed for a return. Eventually eBay sent me a return label. I r...

User avatar by Enthusiast
  • 93 Views
  • 0 replies
  • 0 helpful

selling

how long does a seller have to ship a item ?

User avatar by Pathfinder
  • 100 Views
  • 2 replies
  • 0 helpful

return - problem with the tracking status

Hi, I've bought laptop from USA by eBay GSP, item was defective so i returned it to seller. Package arrived to seller two days ago but ebay tracking status has not changed. I know the package arrived from fedex site. So why ebay is still showing the ...

User avatar by Adventurer
  • 184 Views
  • 4 replies
  • 0 helpful

Return amount for purchase made with a Ebay coupon

I applied an Ebay coupon to a purchase. In fulfilling my order, I paid with a credit card instead of PayPal. Seller sends me a product that is defective and agrees to a refund. I start the return/refund process through Ebay. It seems the Seller want ...

Global Shipping Program tracking

Hello. I hate global messing program. It is expensive, takes twice the time and then no one knows where my purchased item is. It is marked "delivered" - not to my city but neighbour city. I have no idea about who was the end courier to deliver it, an...

User avatar by Enthusiast
  • 102 Views
  • 1 replies
  • 0 helpful

refund for item not received

my names are Regina Mijere i got a printer for seller who sent me a broken printer we have been charting not until December 7th 2017 when he sent me this: belowe help recover my money am unable to send any mail to him since its over 90 days and it wa...

Partial Refund Failed (I'm the Seller) - eBay and PayPal giving me ZERO help and directions

I sold an item on eBay last week. This morning the buyer requested a return due to item not matching description. With the buyer making this request I was given the option of full refund, partial refund, and messaging with the buyer. We messaged a co...

User avatar by Adventurer
  • 2007 Views
  • 2 replies
  • 0 helpful

INCORRECT / INACCURATE: The Phrase 'FREE SHIPPING' Must BE Banned! Sellers UNITE!

FOR IMMEDIATE RELEASE:Dateline (USA)Subject: 'Free Shipping', The PHRASE vs. The REALITYWith mounting incentives (read: bordeline pressure) by the Big Cheese, Sellers have been essentially forced-into offering what is termed 'Free Shipping' on many i...

Returns involving Non Tangible Goods

I bought a ceramic heater and had to return it because it was defective. I also bought the SquareTrade insurance plan when I purchased the heater. After I completed the return of the heater I pursued getting a refund for the insurance plan which was ...

Resolved! Delayed shipping in transit

Anyone notice delayed shipping everywhere? I have quite a few packages that have not reached their destinations, and customers concerned. Ship dates are 13th,16th & 17, they show no updates since the 20th. Some show leaving the sort facility and in t...

diabetes test strips and lancets.

I sold 100 diabetic test strips & 100 lancets. Picture showed box said one time use lancets. Buyer complained that I didn't specify they were one time use in the description. I told him I didn't realize they made reusable ones although sometimes when...

User avatar by Adventurer
  • 1295 Views
  • 11 replies
  • 0 helpful
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