I have a no return/exchange policy listed on all my items. I just had a
buyer message me saying her item was delivered damaged. It was not
damaged when I sent it. How on earth do I handle this? This is the first
ever issue I have had like this.
I'm not sure yet, the buyer hasn't gone into any details. I just sent
them a message asking for pictures of the damages so I could start the
refund process.
Thank you for all your input. I definitely plan to reach out to the
buyer, I just wasn't sure what the process was in this situation. The
person reached out to me via message and hasn't filed a case or
anything. They just asked if I could send a repl...
