eBay

Buyer bought an item on the 18th of December. A week later wants to exchange it because he said it was defective. I say ok no problem. I am feeling generous so I tell him to keep the defective item and I will send a new one at no charge I have it ove...

I have replaced and item the customer shipped back the defective one, I supplied new tracking info on the item when I shipped it out, yet paypal shows i have an open case on ebay but I do not how do i get that resolved on ebay so my paypal funds get ...