Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

shipping cost adjustments

Hello, All. I am sure many have posted about this, but I have been unable to find previous posts about this. A few months ago, I started getting shipping cost adjustments. About 8 or so by now. After the first few, I started really measuring and weig...

Experience with PiggyShip?

I sell items on eBay from time to time and became aware recently of PiggyShip. It's a shipping company in El Monte, CA and their largest accounts seem to be the big Chinese vendors (Temu, AliExpress, etc.). I have received maybe a dozen packages with...

Please stop prompting us sellers with the 'Shipcover' insurance option

Dear eBay, Please stop prompting us with the 'Shipcover' insurance option for EVERY SINGLE LABEL we print, especially when you make the "skip" button the white one and the "Add Extra Protection" in blue, as the previous and following windows are blue...

Resolved! eBay offers the buyer invalid shipping options, and options I didn't choose

I've had this happen to me a few times, figured I'd post here to see if anyone else had run into it. Sometimes when I make a sale, the buyer apparently is presented with shipping options I didn't choose, and some of them are invalid, like USPS Media ...

Buyer gave me wrong address and now politely wants to pay for second shipping label

Hello. I have a very polite buyer who has informed me they made an error with their shipping address for their package(they forgot a po box). They are asking me to charge them for a second shipping label now to put the package back in the mail. I don...

Filing a damage claim for item shipped through UPS, UPS will not allow me to file the claim online

shipped an item as a seller and it arrived damaged. Went through UPS.i have a UPS account and it shares the same email adress as my ebay accounti tried filling the claim as:me being the shipperas a guest the link that so many people have given in the...

Shipping label paid twice

I had a printer error printing a label after buying it, so I tried again after turning the printer off and on again. It turned out both transactions went thru and ended up paying twice, so now I need a credit from ebay. Can I call or contact ebay dir...

Resolved! Ship to section had two addresses unable to print label

Yesterday I had a new buyer purchase an item and in the ship to section are 2 different address to the same state. I think one is a home address probably for credit card and the other is place of work. But that is an assumption. Address line 1 has an...

my ebay shipping labels are choppy when printed - how to fix alignment?

Fed-EX Weight adjustment charges, How do I appeal ?

Hello, I just received a bogus adjustment this morning, costing me almost $40. Package was 5lbs and Fed-Ex adjusted it to 13lbs. How to I submit a claim ? This post will not allow me to upload pics. Thank you in advance.

Experience with 32 ECT shipping boxes?

If you've used 32 ECT shipping boxes, what was your experience? Are they as safe as standard weight boxes for light to moderate weight items, or do they suffer a higher rate of shipping damage? Most of the items I contemplate shipping in this type of...

2 Orders Going to Puerto Rico Lost in Transit?

We had 2 separate orders going to Puerto Rico, and both customers have claimed they haven't received their packages yet and when looking at the tracking the last update is Moving Through NetworkIn Transit to Next Facility, Arriving Late" What's the d...

International Shipping Cost

Dear eBay Support Team,I hope this message finds you well. We have recently received an order from Guam, which is an international order. However, we have noticed that no shipping cost was added to the price for this order, and we do not offer free s...

I need help to contact a buyer

I shipped out my package on November 12. I shipped it and now it is making me pay money for this and I had already shipped it out

eBay downloading links to captchas instead of my shipping labels

For the past few days when I try to download a shipping label, a link to a captcha will often download instead. If I click it, it never actually loads. Anyone else having this problem?