Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Important information for sellers shipping to South Africa

Good day, sellers. I feel you need to be warned about using conventional postal systems when shipping to South Africa.The majority of buyers on Ebay from South Africa are honest people, unfortunately our government is not, and as such managed to bank...

If order hasn't even had a shipping date Please Cancel order

I order a vsee box v3 plus early this month.It said I would get it by the 15th.I have got NOTHING.If it is not avavilable any longer I want to cancel my order and want the charges off my credit card.Thank

Glendale heights

Had a package stuck at Glendale heights now for 3 days. Usually any items I’ve had before fly through there and get assigned a new tracking number in a matter of hours. Am I being impatient or should I be concerned. This is not a high value item but ...

Defect on my account for no UPS carrier scan not valid

I buy all my shipping label through eBay and take my package (on time) to my local UPS store. I also scan the shipping labels and get a receipt which I have for the item eBay says did not receive a carrier scan. I followed the tracking which was uplo...

Puerto Rico listings charging international cost

I see some seller's listings that ship with USPS are getting labeled as international shipping on ebay when the buyer has an address in Puerto Rico. Ebay is now requiring this seller to ship their items first to the ebay international hub so they can...

Customer required Dec1 shipping date for purchased shoes - how do I do this without getting dinged?

I sold a pair of shoes yesterday, buyer paid for them - BUT: she doesn't want me to ship them until after Dec 1st, when she will return home. How can I hold them to ship then (Dec 1st) without being penalized for a late shipment?

Buyer received FedEx package broken items. Ebay claims not recognizing tracking # ???

My buyer received the package that was VERY carefully packaged using Fed Ex. When they tried to use the online claims page using the Fed Ex tracking number provided by Ebay they get the message that the number is not valid. You can track on FedEx sit...

Charged sales tax on a flat rate freight item

I purchased a large item that has to be shipped via flat rate freight on eBay, I paid for the item and then realized there is a difference of $22.80 in cost, the invoice sent from the seller is a total of $468.60 ($170 item + $13.60 sales tax + $285 ...

Ship to address line character limits

Perhaps someone can tell me why a buyer can have a ship to city line with 28 characters when the maximum is 25 on the seller side.I don't wish to edit a buyer's address. This has caused issues for me in the past. 6 eBay messages later asking my buyer...

Order not delivered

I ordered a wardrobe rollaround yesterday was supposed to be delivered today, but did not receive it

Where do you buy those ultra light boxes from?

Hi thereSo I ordered a bunch of 20x20 cardboard boxes and was very happy that it cost me $2 per box only from Uline. But the box weighs like 1.6 pounds. So I just paid for 2lbs of shipping already and I haven't inserted the items I'm selling yet. Any...

Resolved! "This is not my address" - eBay International Shipping Program

Hi guys - I get this message - "This is not my address" from buyers a few times per week. I cordially respond what it is and it is usually resolved without issue. When I am ready to ship out an item, I send pictures along with the packaging and shipp...

Shipping charges

I printed off 2 labels but was charge $82 for each shipment which each package weighed less than 3 pounds at the USPO? How can that be or what did i do wrong?

how to change handling time? option not available in Bulk edit

I'm trying to change my handling time in the bulk edit, i've done it before but now when i try the "handling time'" option isn't there, only "shipping Policies", is this the only way to now?

'Sorry We Mist You...' Signature Upon Delivery notice

For all the years I've been buying on eBay, I've never encountered a 'Signature Required' warning on an item's shipping / info, before or even after a purchase. I've never sold anything on eBay, so please excuse my ignorance if I'm missing something ...