Shipping

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Why does a refund for item not as described take so long ??

Curious why Ebay allows so much time for seller to issue refund for "item not as described" ? I bought an item that was listed as New(other) , paid for said item with in 2 hours of winning, when the item arrived, it was obviously not NEW, I contacted...

Resolved! Damaged due to poor packaging, should I repack it?

So I win an auction, for a guitar pedal, seller only packs it in a bubble envelope, item arrives damaged. I ask for a refund, stating damaged during shipping, due to poor packaging, seller offers refund. Am I obligated to pack it properly, or can I j...

Change to USPS Customs Declaration Form - No Longer 4 Parts?

I just printed an International Priority Mail customs form on eBay for a package to Australia. In the past, this form (2976-A) has always been 4 parts that I inserted into the USPS clear plastic holder and attached to the package. The form I just pri...

Specified Shipping tickbox when buying

Known shipping costs are essential when buying from oversees. Shipping can easily double the cost of the item.It will therefore be helpful if there is a tickbox on the main page (maybe grouped with Price) which will allow buyers to show only items wh...

How to handle USPS shipping delays ...

Hello all, Over the last few weeks I have been experiencing extreme delays with USPS. I had one group of packages not get processed and sent out for 4 days after drop off and another group go out to their destinations then return back here then go ba...

Listing Error: "It looks like there's a problem with this listing. Business policies - Package w

We keep receiving the following error when listing, relisting, and editing already listed items. What is really weird is it happens when we've already listed items and go into the listing and edited something in the descripton or add a photo, and/or ...

Resolved! Late Package being forwarded?

Need advice please.I shipped a package on 1/22 to MI, and it now shows it's being forwarded. As everyone here knows, we had some issues with delayed packages in the last month. The package was in transit, and showed up at the Howell, MI PO on 2/3. On...

How To Avoid 'Late' Shipping?

So, basically, our office is open Monday through Friday; 7AM to 4PM Central. After 3:30PM on Friday, we obviously can not ship any items again until Monday. Through the week shipments are handled nearly on the spot. I can say this because it is me do...

FedEx 4 Day Ground

Last time I shipped FedEx through ebay, there was a "FedEx 4 Day Ground" option. What happened to that? What is the current lowest price option?

ebay has gone too far with buyer protection and shipping costs

Hi Everyone! I have been on ebay for 30 years. I am glad to see the improvements in accoutablility for sellers, shipping costs, and refunds in that time. Unfortunately ebay has gone too far. I am sure it has all been said but now I am saying it. It i...

Resolved! USPS Priority Package Delayed In Transit Question

I have an item I purchased that has been shipped by priority mail. It has been 8 days since shipped. Priority mail generally arrives in 3 days from my experience. The tracking shows it is "delayed" and hasn't been updated since the 19th. I'm wonderin...

Help please, buyer returned differnt items

So to make a long story short, we sell expensive items on ebay, about $3000.00 each, data processors. One buyer purchased 7 of them, he had 10 positive feedback, been on ebay for about a year, paid right away, messaged thanks ect.. so felt it was ok ...

Problem with Dispute

hello,Could someone help me with my problem... I don't know what to do.I ordered the phone, but it comes defective. Seller asked me to contact with my local repair centre. I padid for diagnostic and said to the seller, that problem is with mother boa...

Can I get a my money back in these circumstances

I recently bought an N64 game complete in box in very nice conditions from Japan, I assumed the seller would send the item in cardboard box in order to keep the game box from getting damaged but he said it will be sent in a Bubble Mailer. The seller ...

Customer can return a different item than what they bought

FYI -Customer bought a new old stock clock for their car , after a month, they said their mechanic said it lights but doesn't work. We said, return it and sent a label. Customer returned a different brand clock that was USED. We contacted customer wi...