Shipping

Forum Posts

Sorted by:

Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I ended up paying more for shipping! What did I do wrong?

Hey y'all, I sold two different items to two separate buyers. When I initially set up the listing, I selected cost varies by buyer location and I added a small handling fee of 0.35. I selected First class as the shipping option and I entered the dime...

Resolved! Seller not responding at all

Hello,I'm trying to help my mom get refunded $57 she paid for a Madoat mini air conditioner she purchased on the 9th of May, it shipped quick, recieved in 2 days...but they couldnt get the water tray door to open up...so they requested a return label...

Package Refused. Buyer has not opened case or requested a refund

I received a package back today that said it was refused. I did not receive any emails or can see any messages through ebay and a case was not oppened. The package was not oppened , but I did charge for shipping. I assume if the buyer does not contac...

Bug Report: eBay Accidentally Opted Me into Free International Returns

I would like to report an issue, as I suspect eBay will have it with other sellers. I manage my return, shipping, and payment policies through the Business Policies feature. The Summer 2018 Seller Update says on https://pages.ebay.com/seller-center/s...

Resolved! Offering Free Returns and International sales

Does anyone know if you offer free returns if that also applies to international sales?If yes then is there a way to restrict it to domestic only?Can you point me to the eBay policy page on this topic?Thank you in advance!

Canceled order within minutes of placing it and seller sends message next day saying already shipped

I placed an order for 3 Rolls of Vinyl and canceled it within a few minutes of placing the order, I also sent the seller an Message explaning that i needed to cancel because the size of the rolls was not big enough. I got an Ebay conformation saying ...

What is the most economical shipping method for sending large backpacks (65L+) in YR 2018?

Based on my own research of calculating estimates on USPS, UPS and FedEx, it would cost at least $40 to send a 65L, 4lb. backpack. At that price + seller fees, I would lose so much of my earnings on the item it wouldn't be worth putting it up for sal...

Resolved! No Help in sight and the days go by.

I had a lady buy an item and then ask to combine shipping so she could buy more items. I told her I certainly would combine but not to pay me until getting my invoice, but she paid for some items and not for others as she went on buying. When she fin...

Customer Requests Shipping UPS and Boxing Items

I sold a couple items to a customer and he has requested that I box the items and ship via UPS. He says that he is currently overseas and it will be sometime before he is back. He states that UPS has access to his storage to place the items and that ...

Resolved! Best rate for mailing a few CDs

I'm mailing out several CDs together and am trying to determine the cheapest shipping method. Ideally I would like to use a cardboard mailer (see attached image) but I'm pretty sure that's not allowed. The item weighs 4.1oz and it just slightly thick...

Conflicting information on 30 day free returns from customer service and seller dashboard.

We are getting conflicting information from customer service in regards to changing our auctions to 30 day free returns to meet top rated seller benefits. We were on hold 1-1/2 hours 6-1-18 with customer service and they told us our auctions would au...

Didn't receive refund

Ebay send me a messageYou've been given a full refundYour refund should be in your PayPal account within 48 hours Already 48 hours passed and I still didn't get refund.Also can I see what credit card I used to pay ?

appeal refund

I do expect a refund $14.40 I refunded the full 724 I expect no different as you wouldn't

Open Case

Greetings, this is the number of a case that I have opened 500000600.the decision was to return an item to the seller but for this I entered a Label that supplied Ebay and with that information the post office made the corresponding return the proble...

Shorted Multiple Item Order Shipped Separately w/ 1 Tracking Number: SNAD or INR?

What would be the proper dispute in the case of a single listing 3 item order, where seller only ships 2 items? Seller initially claimed that items were shipped on Sun and lost by USPS on Mon (Memorial Day), then when taken to task, admitted out of s...