Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Suspicious delivery

I didn't receive a tracking number for a package. Supposedly someone tried to deliver it yesterday but I wasn't there. Then today I had a random person call me and tell me they had my package. This person looked homeless but had a phone. They refused...

Resolved! Do ebay packages say what is inside?

Hi there, I am new to eBay so please forgive me if the answer to this is common knowledge, but do eBay packages say what is inside on the shipping label? I know there is another discussion about a question similar to this, but that is about when some...

Guaranteed 3 Day Shipping Option?

I bought an item that was listed as fast and free 3 day guaranteed shipping. I paid immediately but the seller waited 5 days to ship the item and took 9 days for me to receive it. I contacted the seller who offered nothing other then to give me track...

Resolved! My account was hacked and a purchase was made??

Dear Madam/Sir,Good day!Yesterday on March 12th I received a suspicious mail at 2am informing I had 2 deals done.It was Chrome Front + Rear Light Lamp Cover Trim 6pcs for Nissan Qashqai 2014 2015 2016 from seller kxxxxxxI never owned this kind of car...

Resolved! New seller being sketchy about shipping

New seller on eBay they had a good deal. They are established in the US. And I asked them alot about the product and assured me it was all working, but I never heard of sending an item to eBay for them to ship... Which is extra odd because it's a new...

APPEAL : Has anyone received a peter rabbit soft toy teddy comforter in error in the past month?

Hi, this is more of an appeal than a discussion!! I know this is a long shot, but I had ordered a Peter rabbit comforter for my son as it's his security blanket from the USA back in Feb. We received our package at the end of Feb, only to find there h...

Resolved! USPS First Class shipping charge incorrect

Hello,I listed an item (item number 123029197031) and the total for shipping was $0.71 cents. I did not realize this, but the item sold and when I went to buy the shipping label the costs was $3.50. I doubled checked the listing and I believe I put i...

Shipping error

How to set the shipping courier from Croatia? It lists only US couriers as domestic. Finaly results in the error and cannot post the sale. The option that I need is to set the fixes price of delivery for the EU and on ask for elswhere.

Losing a SNAD case for an item buyer said was as described?

I recently sold two lots of 50 lbs. of bulk foreign coins. These were two seperate items. After both shipments arrived, the buyer submitted a return request for both items, claiming that one of the 50 lbs. lots arrived intact, but the box carrying th...

Tracked item delivered and signed for at wrong address

I ordered an item via eBay. The item was due to turn up the next week . It never arrived. I contacted the seller the following week and they supplied tracking information for the item delivered by DPD courier. I checked the tracking number and it sho...

Business Policies

I have been using the Business Policies for a few months, actually since before Christmas.At first it was fine, it works smoothly and all. But now, I need to change my handling time, just for a few days. I have to set up new policies for each type of...

Shipping Time Frame?

I know it's been asked a million times before, but some answers are old. Is there no time frame at all when an item that is paid for needs to be shipped?

Return -defective because of color

My second return request from sellers selling from same catogory She claimed defective - reason clor looks different from selling website.I got it from the retailer, so I ask her what selling website she was refering to, yet to hear back from her. So...

Resolved! USPS shipping expenses - Please advise

Hi, I need to mail a box from Ashburn, VA (zip code: 20146) to Fairbanks, Alaska (zip code: 99709). Its weight is 18 lbs and the box dimensions are 23" x 12" x 10". I went to USPS website to estimate the shipping cost and the minimum I found was arou...

Resolved! Seller sent an empty box

What more can I do? I purchased a ring . Today , I received the package by USPO. I opened the package (it was fully sealed with no evidence of tampering) , and opened the box, only to find it empty. This must be a scam. I notified PayPal and they tol...