Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Too much shipping cost

Hello. I bought 2 rngs to be shipped from Canada to California. The seller sent me an invoice with combined shipping of CA$25. I feel that it cost too much. Can I cancel the order?

Buyer did not return full item. Still wants full refund. Help

So I sold a gaming system lot a while back that contained a system, 2 controllers, 23 games and cables for the system. After the item shipped the buyer requested a return, sighting that the item was damaged or not as described. I accepted the return,...

Light print shipping labels

My printer ran out of ink and I have no way to get to another one today (The date of shipping on the label). The label printed a light blue and it's still readable for a human. Would it be okay to darken a shipping label with an ink pen or should I j...

Not able to leave feedback on item bought but never received

Hello,I have been using Ebay for many years and in 99,5% of all cases the purchase is a success for me. But last week I have had a negative experience, and I have no idea how to leave a negative feedback on an item I have paid for but never received ...

Got wrong item and seller is not responding. How to contact ebay?

Bought jeans that are different from photos and description, opened a return request and seller is not reacting. It's been 2 weeks now. How do I contact ebay, I can't find the "turn to ebay" link anywhere and other links don't give any new solutions.

When USPS says it's delivered, but not received

I ordered an item; USPS tracking said it arrived today, left at door. But I don't have it, could be USPS delivered to wrong place, could be someone stole it (though we were home and it's a pretty visible place, I suspect it got delivered to wrong pla...

Over charge Fed ExSmart Post

Hi ! I got over charged on my Fed ex smart post by Aprox. $24.00. I know this type of thing has happened to a lot of people that use Fed Ex Smart Post or just Fed Ex. I have been doing Ebay and sending using Fed ex. I made a dispute that has been goi...

Media Mail Problem! Please Help!

I shipped a textbook on May 4th via media mail. This was a more expensive book at $50.00. The buyer filed a claim yesterday that she never received it. I checked the tracking number and there has been NO information provided by USPS, it only shows th...

New Policy May Enable Buyer Fraud

If buyers now select "Does not work or defective" as their reason for the return, the amount of proof offered to the contrary is now void, according to eBays new policy of their user agreement, and a "default" response of returning the item is initia...

Being manipulated and cheated by a seller..what can i do here?

This is what happened:I purchased 4 model cars (diecast models) from this seller 5 days ago.In his Ad, he would combine shipping cost if i buy multiple items, nearly $18 per each item for shipping cost alone. Total including shipping came out to be $...

How do you have gains when shipping items domestically in the US for under $3.00 ?

The cheapest shipping I've known is USPS First Class shipping for about 4 ounces or under which is about $2.66. For people who ships items domestically for about $2 per item (buy it now price), how do you gain from this?

HAVE YOU SEEN THIS FROM PAYPAL. UNBLIEVABLE.

Return shipping costs got you down?If you bought something that wasn't a hit, we can refund up to $30 on 12 eligible items a year.* That is what it says on their cover page now before you sign in. So now not only are you going to get screwed by eBay....

Mistake in shipping (said they had to add shipping, but marked it "free")

I sold an item, clearly stated within the auction details that the winning bidder had to "add calculated shipping"...but at the bottom, I guess I forgot to uncheck the box that I had marked "free" from the previous listing I did. What are the steps f...

Suspicious & incorrect shipping address in my account settings? Anyone have this happen?

Hi:Been an Ebay member since 1998.Ordered an item last week and when seller sent shipping info I noticed that my ship to address was wrong. had the beginning of my street number but then another street adddress in a difernt state than me. Seller woul...

I'm having a lot of bad experiences as a seller. There are many buyers trying to abuse.

Lately, I have had some buyers trying to complain about the pettiest things you can imagine and I suspect that they are doing this on purpose to get their money back or some money off. I notice that some buyers start with the same pattern; they try t...