Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS vs FedEx vs UPS - cheapest option for shipping this package

I have to ship a package 45.00lbs - 53 in x 18 in x 4 in from zip code 92394 to 07647.eBay calculated shipping amount of $96.38 for USPS Priority Mail and FedEx $58.25. My questions: 1-Is there any Fedex fuel surcharg for this shipping? 2-USPS, FedEx...

Tracking not updating

Just wondering if anyone else is having issues with their tracking info not being updated on ebay. I've got one that shows as being delivered 8/24 on the USPS site, but still showing in transit with the latest update being on 8/23 on ebay. Also have ...

Package Return to Seller - next step?

I've read some past discussions on this topic but they seem dated and want to make sure I'm current on policies. Here's the situation: Sold item (just under $100). Smoothe transaction. Timely payment. Quickly shipped. Tracking data entered. Followed ...

Bought a 1 year warranty and can’t return now?

I bought a power steering pump and it’s not for the car it said it was going to be for. I bought a 1-year warranty for it as well and now when i go to return it, it won’t even pop up in my buy history? Someone please help

Cannot purchase international shipping because eBay times out ("We are retrieving information. ...)

Hello, I recently received an international order and the buyer wants direct shipping (not GSP). Normally this is quite easy for me to do, but for some reason eBay's system keeps timing out at the final step. I confirm the address and package size/we...

Help with return request on $995 handbag that buyer resold

I sold a Louis Vuitton bag on 6/23. Buyer then resold it herself on August 10th. Her buyer opened a return request saying it didn’t seem authentic. My buyer then opened a return request to me saying it didn’t seem authentic. There is no question the ...

buyer wont respond or return

so ebay decided to go against its own suggestions and gave a refund without me recieving my murchandise now i am without money or murchandise nd the buyer wont answer any emails. what can be done. the item was not the item the buyer was looking for a...

Seller beware. You all offer a 6 month return policy without even knowing it according to Paypal.

If you sell something on ebay and accept Paypal as a form of payment. You are probably unknowingly exposing yourself to an enormous loophole. Buyers who lose return claims with ebay, can simply go to Paypal and open a dispute which it seems, they wil...

tracking numbers

How quickly are we suppose to get tracking numbers up on ebay.My fault for not knowing. I have a 3 business day handling time and I assumed that I was required to upload the tracking number in that time frame. Am I wrong?

Need advice on what to do about this return

So I sold an item on July 22. On July 27 buyer requested a return. Right away I approved it and provided a return label through ebay system. Now it's August 24th and I still haven't received my item back. Funds are frozen on PayPal. Few days ago I se...

My Global Shipping packages got switched. My fault, labels were put on wrong packages. What to do?

Please advise.....One package meant for Poland went to Canada. The Canadian buyer is nice enough to return the item to me and I hope the Polish buyer will be also.My buyers should be protected with PayPal and eBay purchase protection. What do I need ...

Months - Yes MONTHS of out of service Variable Shipping Calculator and what has eBay done to fix it?

Curious when eBay will stumble upon the reasoning, explanation or even the fix of the shipping calculator that has gone on for many months now. I wonder if there is any coorlation between a broken basic fixture like a shipping calculator and a descre...

A buyer's product arrived with black ink all over it

So I had a buyer recently order a container of protein powder from my store. I packed the item in flawless condition and the package itself was also in clean condition. It was then shipped to his address. However, once the package arrives, the buyer ...

Returns

Seller provided a shipping label, I sent the item out and now trying to mark as shipped with the tracking number provided through the shipping label I receive "The tracking number you have provided already exists in our system. Please use a valid tra...