Shipping

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Close the refund case

The seller shipped the wrong product size to me. Then I opened a return case, the seller agreed to send back another product. Now, I want to close the return case. Please guide me. Please.

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Niet was not disappointed, nor did Seljer return me money please help me. 253266757904

I wanted to buy multiple of an item (music albums) from a seller, so I contacted the seller via message and asked what shipping. I specifically requested EMS from Thailand to USA, and the seller quoted accordingly. I paid the combined shipping and al...

Seller not willing to provide return shipping costs

Three pairs of shorts arrive from China.They are cut way to small.Need to exhange them for larger size or get refund.Seller says send them back.Cost to send back $25 in shorts is $30 to ChinaSeller now non-responsive to requests and my acct. shows me...

Resolved! late delivery "dings"

hello all, a quick question that i should know the answer to....do late delivery dings "age off" ? how long? looks like after years of my p.o. being perfect with their scans it seems as if two orders were scanned late. i can afford a few but just won...

Shipping on a digital code and serial numbers?

I have seen many listings that sell digital download or send serial numbers for anti virus software and no shipping. They just send a link or the serial number. How do they get around paying for shipping when ebay will say there are items waiting to ...

Refund without dispute

If you mail a package, let's say you sold a video game, you tested it and it worked fine. After the customer recieves the item, they message you and say the game is defective.You don't have a problem with the customer returning the item, and paying s...

Resolved! Voided shipping label after noticing e-check hadn't cleared, will that hurt me?

I just sold an item and when I saw that I was able to generate a shipping label for it, I did, thinking that meant thay payment had been received and we are all good to go. I checked the payment status on Paypal and saw that the buyer had paid with a...

what is the current return policy? 2 weeks or 30 days?

quick questions about returns in our listings. 2 weeks return still available for returns?Have they changed the policy to 30 days to return? One more thing? are all the returns now free? Been off Ebay for 6 months. I'm almost afraid to list after rea...

Seller isn't collecting return item from Post Office

I recently attempted to return an item to a seller as it was defective. Delivery was attempted by Royal Mail on the 25th of April, and is currently sitting at the sellers' local Post Office waiting for collection. The seller claimed they didn't get a...

Resolved! unable to get my refund

I am in the Bahamas. My items are forwarded from my US address when purchased even though ebay gives a return label i can not use it unless i can find someone to personally take my return item to the US and post it at the post office the cost of FedE...

Free Shipping Fraud

Please if someone can tell me what is going on... I sold an item with shipping cost as usual. No offer free shipping box was selected in listing (checked few times in my shipping policies). But under my Sold item page it says sold price with Free shi...

Resolved! Timezone Issues With Selling

This is a two parter. First, how do I change my time zone in the current settings? All the directions I found were for older eBay navigation. Second, if I change this, will it fix issues with shipping. Basically with the way it is now, if something s...

What happened to Canada Post shipping options to USA?!? They’re gone!

As of May 1st not only has the entire listing format changed, but all shipping options via Canada Post to the United States have been removed. There used to be the following services: USA Letter postSmall Packet USA AirTracked Packet USAExpedited Pac...

buyer pays then wants delayed shipping of one week

The buyer pays ....then wants delayed shipping of one week. I called eBay after receiving the buyers request. 10 minute phone time.....they told me to wait til the Buyer gets the item delivered... then to call eBay back, to remove the defect...does t...