Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

return policy

Hi, I have noticed that eBay change my return policy, it is not fair to the seller. Can I put my return policy on my description? How to avoid eBay issue a refund to the dishonest buyer? Thanks.

Tracking only shows as "In Transit to Next Facility" but nothing else

Hello there, I bought two small items (doll clothes) from a seller who sent out the first one on 5/23 and tracking shows the item was in transit to the next facility on 5/24 at 00:00 AM with a delivery date of 5/25. Initially I thought nothing of thi...

The listing you're interested in is no longer available

This is part of the email I was sent." The listing you're interested in is no longer availableHello ___ ,We're writing to let you know that we've removed an item you recently won due to concerns with the seller's accountSince you've already paid for ...

Need help / Advice ... just got screwed ...

I just cant believe this is how things work ... So I had a couple hundred rock LP Records that I listed individually for auction. This buyer from Italy outbids people on 3 records and wins the auctions. I invoice him with combined shipping, he doesnt...

Buyer Claims Damage & Item Not As Described After Almost 3 Months

As the title says, I have a buyer who received the item almost 3 months ago and is now claiming that he just opened the box and it is damaged, claiming item not as desribed. I literally double check everything multiple times before I ship them so I k...

Resolved! Seller threatening about return request?

I bought an iPad 2 from a seller on eBay, and the listing stated that the iPad was in great condition (no cracks in screen, battery in great condition, etc.) When I received the item in the mail yesterday and opened the box, the iPad had a crack in t...

New Free return policy

under my business policy of Return I don't have option to select free return and no option for international ? wonder when eBay will update my account so I can make the change for free return ?

Resolved! Am I obligated to return an item if granted a partial refund?

Hello, I recently purchased an Iphone 6 from a seller who claimed the phone was in great condition. I offered a lowball expecting them to decline, yet they accepted. Not wanting to be declined the request to withdraw the offer, I paid and the phone w...

How can seller afford free shipping on large items?

I am wanting to sell some large items and am wondering if there is some thing I don't know about offering free shipping. I have bought some rather hefty items on Ebay and the seller offered free shipping. How is this possible?

Sold item, buyer claims received a different package with the shipping label from original package

I shipped a lens worth close to 1000 dollar to a buyer using USPS priority mail with Signature confirmation. The buyer received the item as per tracking information on the package. He submitted a return request saying wrong item received and posted p...

Bug when issuing refund for different items from same listing

So I have purchased two LED drivers from a single seller on Ebay at different times. The first one was a 100W driver for about $20 the other was a 50W driver for $10. I bought the 50W driver Feb 5 and the 100W driver Mar 5. Shipping was designated as...

last delivery date is 2 months from purchase....want to cancel now

I bought an item from a seller with no feedback a month ago...I've yet to receive any contact from him or her after 3 messages sent. The delivery estimate got pushed further by a few weeks until June 20 is the last estimated date my item. There is am...

i haven't received my item from china since january now is almost juni.

Hi what can i do, my items haven't arrived 2 times. and sellers said to me " just wait another 5 day" but it's many 5 day's from january to juni. what can i do?

How can i'll edit a tracking number for returned items

i'll just buy 2 items from china seller but he sent me wrong item and, i'll return to him but i'll cant edit tracking number i'll ask seller but no respond from him help me pleasethis a wrong tracking number how can i change

Resolved! I still am confused about shipping costs.

I am having difficulty determining the shipping costs for an item which weighs about 9 pounds; it requires a box sized 10” x 9” x 5”. I plan to price the item for about $10.00. When I check USPS rates using Priority Mail 2-Day™ Medium Flat Rate Box, ...