Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

HELP! Newbie from Bahrain

Please help. I can’t figure why even my registration is from Bahrain, the shipping origin is still coming up as United states!

Product not delivered

Well, you did not give me any satisfaction. I'll ask the last question. As you say the clock was delivered. I want the name of the person who received the product on the spot. If you do not give me this information, I will complain to PROCON, I give ...

Shipping Costs from Venezuela

Hello fellows, As you must know, I send products from Venezuela, so I use the International Shipping tool that is on ebay since we ship worldwide. My concern about this fact is that I don't know if I can calculate the shipping costs from Venezuela. C...

Resolved! Buyer claims did not receive shipment wants refund, tracking says delivered

I"m not a profession seller . . . strickly small time household excess trying to unstuff our small home a little.I don't have a lot of transactions but have been on ebay since year 2000So most my items are one time - not replaceable by me, items! I m...

SELLER ON EBAY SOLD ME FAKE SHOES

I have had a horrible experience, I have been buying things on Ebay for years and this is the first time A SELLER CHEATS AND SOLD ME ADIDAS FALSE SHOES FOR ORIGINALS.This pair of FALSE SHOES cost me $ 94.99, when I realized this, I contacted EBAY and...

No account tab

I can't find the account tab under my ebay (while in the ebay app or in chrome)i need it so i can set up combined shippingthanks

I put my package in the wrong name and now my post office sent my packages back. What do I do?

Hello, I bought 3 packages off of eBay the other day but put them under the wrong name. Now my post office sent them back and I don’t know what to do. How do I get them back?

Paid for priority, shipped media

I purchased a textbook Jan 8. The seller listed the shipping as priority, so I selected this auction to help ensure it would arrive timely. The estimated delivery was Jan 11-16. I discovered the seller shipped the item media mail when it didn’t arriv...

Resolved! Buyer did not return the item , how can i get a refund for return shipping label ?

Hello Everyone,I have approved a return request from a buyer and sent e return label through Ebay. But later the customer changed mind and he did not return the item. In this case what happens to my return shipping label ? How can i get my money back...

eBay tracking glitch

What exactly is this? I have never had package tracking issue in its history. It makes it even worse because that's the in the city and state right next to me! Lol. I hope its delivered soon...

Seller 5 days past stated handling time, still hasn't shipped, and said as much

We are still barely within the shipping period that is estimated (but it was a 2 week shipping period. . . . ), and I still want the item, but the seller is very uncommunicative except in the beginning when he asked me to resubmit my offer so he coul...

Stolen Package

I have a package that i shipped from the US to Brazil. The tracking for the Brazil PO shows tracking updates to Rio but then states that package was stolen. Will Ebay/Paypal force me to refund? i have no control once i tender the package to the PO an...

Does anyone ship with Global Shipping anymore?

I have been offering the Ebay Global Shipping program since it was a pilot program years ago. I just realized that I haven't shipped anything using the GSP for maybe going on a year. I like having the option over USPS shipping since once an item gets...

Resolved! Seller gave undeliverable address for a return

I received the package back as undeliverable after doing an official return request and shipping it out USPS with the Ebay generated label. I went to Google Maps and sure enough the address doesn't exist. On the "return steps" it shows the seller/pac...

Suggestions on controlling increasing shipping costs

I have been selling on eBay for about 18 months. Our standard policys are free shipping and 30-day return (not free). We also participate in the Global Shipping Program. Recently we went from about 250 items to about 725 items and are experiencing gr...