eBay

Send buyer a refund through PayPal, but eBay is still asking me to refund them.

I recently sold two items to a buyer, and one of the items turned out to be defective. The buyer returned the item, and I went back to his order, clicked "view this transaction in PayPal," and refunded the price of the defective item. I assume the bu...

ebay has closed case, but i dont get any item from seller, new seller scam

Hi Support Team, i have a case. The ID : 362477851420 on 4th November 2018 The tracking seller give: Carrier USPS Tracking number This tracking only to mailbox, not like item i buy, this item not delivery to my address. But now, i dont get this item....

UPS tracking shows item went back to US from Canada

I ordered an item being shipped from California, United states to Missisauga, ON, Canada. This is the timeline of tracking updates. It looks like the item I ordered cleared Canadian customs but is back in the US, which doesn't look right. Is this a g...

Global Shipping Program Now is Counted in Your Service Metrics for INAD

Just got of the phone for the 3rd time in 2 weeks with CS as I was told from the beginning that returns opened up that was shipped under the global shipping program would not be counted in our service metrics. That is a lie.I had a return open up und...

How to handle Ebay not wanting to give back my FedEx fees for a late guaranteed delivery?

To put it simply, the seller ask for the item I was selling to be deliveried overnight. So I paid the 92 dollars for the fedex overnight and it was delivered late by a day. Fedex has a guarantee that if it is late the shipping cost is refunded. I hav...

Is anyone else’s U.S.P.S. Tracking Not Updating?

Should buyer return damaged item?

Sold a fragile 2-piece item, the top got broken, I have pictures from the buyer, was insured thru priority mail. She would like a full refund now, because the 'post office can be slow'. I would like the bottom of the item back. Can I request that if ...

Seller refuses to ship my item

I bought a Macbook Air and the guy selling it messaged me and asked for my phone number in a message I gave it to him. The next day he sent me a text message basically refusing to send me the computer. He is refusing to reply to me over text or ebay ...

Sellers Beware on Returns. Pathetic CS and Seller Protection

I had a buyer open a return request on 11/1 for a Doesn't Fit and approved it 11/2. No tracking was added to the return request and on 11/20, I got a message from eBay that the return was closed do to no tracking added to the case. This was done auto...

Accepted return. How to print return label

I accepted a return form a buyer. I have clicked on return details, and the drop down does not have a "send return label". How do I find a link to print label Thanks!

Ebay Customer Support

Does anyone have a US based customer support phone number, which I can call to try to speak with someone who 1) understands my issue2) I can understand them3) someone who has the ability to think outside of the boilplate box these overseas reps work ...

Ebay & USPS shipping charges

Just been curious...I need to ship 2oz package.Ebay shows me thatPostage cost: $3.50USPS Tracking™: FreeYour eBay Discount (24%): -$0.84Total: $2.66 However USPS site got different price rangeFirst Class Package Service (1-6 oz.) $2.66 Basically I am...

Return label

I need to return an item that is the wrong size.I am visiting out of state & the people don't have a printer.May I hand address the return package using the same information from the return shipping label, including the tracking number.I would also h...