Shipping

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Tracking Uploaded on time metric PROBLEM

I checked my Seller Dashboard and figured out that EACH ITEM bought within a SAME PURCHASE (obviously same Sales record 6458, same buyer, same time, same PayPal Trans ID and same delivery address) counted as different transaction for Tracking Uploade...

Will case with no resolution give me a defect?

If a buyer opens up a case requesting a refund but it is due to a package being lost by USPS, will I get a defect if they do not escalate within 30 days and the case just closes without resolution? I called USPS and they are investigating. I have tri...

Postcard size item to England, UK

I wanted to buy a (collectable) postcard from a US buyer, but they are charging $20 to ship the item to England. They told me they use eBay global shipping. Is there an alternative service I can recommend to them?

Returned as damaged

Hi. One guy bought pat for car from me. He didn't check part number, then asked for return the item. I accepted this. He returned the item but it's damaged. Packaging was very good so it is not because of transport. He tried to fit it but he damaged ...

товар до сих пор не получен!

Здравствуйте! помогите, пожалуйста! 01.12.2018 года я приобрел товар : расчётный срок доставки: январь 2019 года. сегодня 23 апреля 2019 года, товар до сих пор не получен! Трек-номер пишет, что лежит в Нидерландах. Что мне делать ?

length of warranty

Purchased a garden swing hammock june last year. Metal frame, fabric seats with separate cushions. Been kept under cover until this week to use in the recent weather. Sat on one side and the stitching on the fabric broke clean across the seam. Contac...

What you need to do to ship Freon by USPS (U.S. Postal Service)

People have a hard time sorting through information on shipping cans of Freon through the US Postal Service (USPS) to other people living in the US, but it's actually quite easy. Freon r12 and r134a are considered type 2.2 (Non-Flammable) Hazardous G...

Partial refund completed via Paypal, but not recognized by eBay??

Running into a bit of difficulty issuing a partial refund to a buyer. I made the offer, they accepted, and it was a pending transaction on Paypal for a day or so until the money came out of my bank account. According to Paypal, the money has now gone...

seller scam. He doesnot reply and i cannot open anycase

Hello, I have recently bought a wifi extender but the seller was a scammer and sent me a piece of plastic. I once open a case before because he was taking too much time to ship the item but i have closed it after he supposedly 'shipped' the item. I h...

Is it me or eBay just for Chinese sellers

USPS is ridiculous, FedEx smart Post is worst. Is it me or eBay is for Chinese sellers only who can ship all the way from China for less then a few dollars.

EMS or SAL parcel for shipping from Japan?

Options for shipping a 2500 g package, value about $190, from Japan are EMS or SAL parcel. I wondered which is the best for fees, customs, trackability etc. The price doesn't differ much. Someone in Quebec tells me EMS is "customs proof", even for ex...

Resolved! Conflicting Return Information

Hi all, I recently received an item (a box of trading cards) from a seller who had a free 30-day return policy. Not to get into too much detail, but I was on the edge of filing a Not As Described claim to start the refund, since there were some sugge...

Item supposed to be at my house today. Hasnt shipped yet. What should I do?

Resolved! non delivery overseas

I recently sold and shipped an item to Finland. After a couple of weeks it was returned to me as the Finnish PO had been unable to deliver to the buyer ( presumably they have a similar carding system to us? ). The buyer has now started a non delivery...

refound money

There is the agreement between me and seller about the refunding without giving me a thing. (The thing stays with me). He tells me to open the dispute, but how can I do that in order to get my money back and I want the item to stay with me?