Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Return request with NOT confirmed defect. How it works and who pays?

Hello, guys. I’ve stuck with my first unreasonable request. Buyer requested return because, as he says, device is not working. I’ve asked to describe what exactly wrong trying to help and didn’t get any understandable description. Pretty weird, accor...

The trap that eBay has set for sellers: Money Back Guarantee on items DESCRIBED as defective

So, I just learned the hard way, that eBay's Money Back Guarantee is BLIND when it comes to damaged or defective items, despite BEING DESCRIBED AS SUCH. Even though and item has clearly been described as having a small damage, the buyer can just open...

Buyer says he removed tag from shirt he requested a return for

I sold a NWT polo shirt3 weeks after buyer receives it, he opens returnsays shirt does not firalso says he removed tag but shirt has not been washed Basically he is going to return an item that has lost value because he removed tag How do I proceed w...

Free shipping vs shipping charge

What are your constructive thoughts on free shipping or charging separately for shipping? Have you tried both ways and settled on one model, or do you offer a mix of free shipping and separate shipping depending on your items? Here are some of my tho...

how to file a claim through their ebay account with the USPS

I shipped figurine, unfortunately, it was broken. I paid for the shipping 50$ that includes an additional insurance. When you file the claim with USPS they refund only cost of the item or the shipping cost too? Thank you

Held at Post Office at buyer's request.

Has anyone ever had a scan says "Held at Post Office at buyer request" as the last tracking record. At the top of tracking says "Delivery Attempted" in red. It has said this for over 10 days (12 days since expected delivery date). I'm really dreading...

How to ship things that are awkward in size

Hey everyone, I am fairly new to ebay, and I have tried to not deviate from shipping first class mail (under 1 pound) or flat rate boxes...but it's time for me to spread my wings! I have 2 items that I have questions on... 1) I am trying to ship a ba...

Paying for general Priority, shipping in PFRE

Is it okay if buyers pay just the general Priority shipping rate and I end up shipping in FREs? It's hard for me to calculate ahead of time exactly what kind of container it will fit in (sorry, don't have the time or space to package everything up be...

Trinton are you on today by any chance? Need your help on this one - Returns system is failing

Good morning Trinton (and everyone!), can you help me with this issue? Return ID: ******1870Buyer returned item in open box condition with some damage, so I needed to deduct 20%.Return system hasn't been working on the web site, every time I try to r...

What exactly does Free Returns mean?

If a buyer doesn't like a product, how would he go about getting a free return for an item that advertises free return?

Returns

I think sellers should join us and not accept products that have been used and only refund the money for unused products or remove the seal, e bay does not give us the necessary protection because it takes care of buyers but does not give value to se...

Item says in transit for 4 weeks now???

My item never came and the seller won’t respond and it says in transit for the 4th week what’s going on??

Cannot print labels to Puerto Rico

I am assuming the buyer puts in Puerto Rico in the country box (as it is a bit confusing to them). If USA is not entered into the country box then I cannot print a label thru ebay nor paypal it says country selected is not supported. Then I must manu...

Shipping

Very frustrating. Doing some shipping today. Using the ebay shipping calc before listing with large envelop (poly mailer) I show $1.45 USPS First Class Package. But doing shipping label now and it says USPS First Class Package at $2.75.

Refunds Under Managed Payments

I just got 2 returns today and have been on Managed Payments for almost 2 months. I don't get returns often, so not sure how this works. I just initiated a refund on one of the items. It shows that Ebay has to approve the refund (it would typically c...