Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Need help ASAP on how to make a return shipping label

Howdy....I have a return request, haven't done one in awhile, and the last time the request asked me if I'd like to send a label, and I would click "yes" and Ebay would automatically send the buyer a label....NOW it is asking me to create one and the...

The buyer requested a return, but you're not obligated to accept a return for this item.”

Hi, I recently sold a The Art of Shaving Engraved 100% Silvertip Badger Hair Shaving Brush NEW with a photos. The buyer got the item today and requested a return.Info from the buyerReasonOrdered by mistakeCommentsSorry, I have this set, razor, stand ...

I have a Priority Mail Large Mailing Box, what type of shipping label do I print?

I am trying to print a label to ship a large flat rate Priority Mail Box (which my customer was charged for)I clicked on the compare all services link but there is no option for this service. There is an option for a small flat rate box, no medium or...

How do I file for USPS insurance for Ebay purchased postage?

I mailed a package to a customer from the US to the UK in the last week of May. Priority International Express Envelope, Guaranteed delivery, Insured, purchased through Ebay postage.The package went missing March 31. I have argued with USPS and UK Pa...

Resolved! Getting buyer's email to send invoice

A buyer and I agreed to change the shipping from Priority to FedEx 2-day as he needs it quickly. We agreed to split the difference. Now I need to invoice him for the amount we agreed on, but I can't do this through PayPal without his email address. D...

Sufficient packing for laptop? Could this allow damage?

2 simple questions.Sufficient for shipping a laptop or not? See photos: one layer of large diameter bubble wrap and a couple of envelopes at the end, with a spare scrap or two.Could slamming around, being dropped, or another packaging impacting it it...

EBay Shipping Supplies

Looks like eBay shipping supplies has made some changes to the line and they have made some good changes to check out. They added a button to auto apply your coupon. Watch out on the changes as they have changed the design , sizes and seals.

Resolved! Buyer requested cancellation through messages

So I'm new to selling and can't find anything on this exact process. But basically a buyer bought something from me. They paid for it and an hour later messaged me to cancel it. It's already a bad situation because I had other buyers interested but n...

Shipping

Hi eBay ForumI was hoping for guidelines, as this is abit weird.I had a buyer order a item, however he wrote hes email in street adress in both Paypal and Ebay.I contacted him, and he provided me with the correct street name. I send the package today...

They "shipped" the item before it was even released

Hello, I bought an item yesterday, today I received that my item has been "shipped", it can't be, the DVD release date is 07-12, 10 days from now! I found this pretty weird and want my money back. I already knew it was going to take a while to get sh...

Resolved! Very frustrated with the eBay buyer protection, now I lost both my purchased item and my money

I always trusted eBay as a fair company, and the way they present their buyer protection made me think it should be worry free buying things on eBay. However I had a recent experience that is ridiculous how ebay handled the case and now I lost both m...

Please Help: Bought a Macbook Pro with Firmware Password

I brought a good condition retina Macbook Pro 2018 from eBay. I was able to set up the machine and all. However, I forgot the login password and had to use the icloud reset option. The computer prompted a firmware password entry and is now locked. Th...

Insurance claim about to expire

I shipped a lot of teacups & saucers to a customer on 8/26. It arrived on 9/5 and the customer wrote me that day to tell me that when the box arrived it looked like it had been through a war zone. I had purchased ShipCover, so I went ahead and filed ...

Using USPS Retail Ground for zones 1-4?

Did we get a definitive answer as to whether this is still only available for hazardous or live animals?

SHIPPING LABEL CHARGES ARE WRONG

After shipping for over 17 years, and thousands of packages, I never had so much trouble as shipping one package this weekend. A 16 lb package, going from Illinois to California Parcel Select is charging $69.44 printed with an Ebay label. When callin...