Returns

[111timbo]

I think sellers should join us and not accept products that have been used and only refund the money for unused products or remove the seal, e bay does not give us the necessary protection because it takes care of buyers but does not give value to sellers

[chardak_97]

Yeah and then you're going to have buyers escalate the return, get a defect, pay more in fvf and eventually be suspended.

[dakota_67]

I have told customer service more than once that used items have no warranty. If I was a department store selling new items then yes there would a warranty and a return should be accepted. Now that they have returns automated there is nothing a seller can do. They freeze the Pay Pal transaction. Then take money out of your account to pay for a return label. Buyers make up any excuse or lie for a return. Sellers have no option other than to refund the buyer. If you try to fight it they will just refund the buyer from your account. You will not receive credit for the final value fee if this happens. eBay money back guarantee is on the backs of sellers and there is nothing you can do about it.

[thehonorabletrader]

I get this mentality and I do not disagree. However I would like to offer some perspective.

In order to accept VISA cards the seller (not eBay, but the person getting the actual money..aka you) must agree to Visa's Buyer Protection Policies. You must agree to allow Buyers to return items that are not as described. You must agree to Visa's Chargeback outcomes whether you like it or not. If you choose not to agree to this, then you simply can not accept visa cards. This is the same for every seller whether a once a year seller on eBay or a large corporation like Target or Microsoft or Apple.

This same rule is true for MasterCard, AmEx, and Discover. It's also true of Paypal's buyer protection. Essentially you as a seller are agreeing to accept returns for various reasons just by accepting the credit cards.

When a seller doesn't want to issue a refund and the buyer wants to file a payment dispute, the merchant (Target, Microsoft, Apple, or in this case you) must refund if the buyer is found to win by the credit card company. There is no reason you should expect your payment processor to protect you from "not as described" claims when you have agreed to refund for not as described just by accepting credit card payments in the first place.

So, eBay's and PayPal's rules are really to enforce what you have already agreed to. At least that's how I see it. Also, if the buyer files SNAD with their CC then the CC doesn't always force a return and the seller can lose the money. At least eBay and PP tries to get the item back into your hands.

I am not saying I agree or disagree. this is just my understanding. You can read the T&C and User Agreement for PayPal (or whomever processors your payments) to see these clauses.

But I do wish buyers were more honest and did not use items and return it. you are right in that we are not a department store.