Shipping

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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Resolved! Free Shipping & Returns Policy - Buyer or Seller?

Checking my listings, I found a mix of settings depending on when Ebay implemented different "incentive" programs I am guessing. When trying to remember the different reasons, I am drawing a blank.... What do you guys do? I offer free shipping on all...

eBay free return is becoming a disaster.

I've been selling on eBay since 2009 and my field of work is electronics parts, I've been doing this job for more than 25 years and I haven't seen a nonsense policy like this in my whole life, this free return policy is not working at all and I'm not...

Resolved! USPS Media Mail question - Player Piano Rolls?

Next time I am at the post office I plan to ask if Piano Rolls can be sent Media Mail ... I am thinking yes because they allow 45 RPM records and LP records to be sent Media Mail but do not specifically call them out ...

Buyer request return

I sell a verizon phone with no return accepted but the buyer send me a message the phone Doesn't work or defective and in the comment section she said that the phone can only be used as a prepaid phone do I suppose to accept it

Unable to return item

I keep getting this message when I click the return button. Whats even more bizarre is this notification comes up on the Hongkong ebay in Kanji. ""You cannot submit a return for this item on eBay. We are unable to process a return request for this it...

partial refund after return shipping label given

The seller has already sent me a return shipping label, but then we agreed to a partial refund.I can live with the both broken hinge covers on the laptop if a partial refund is givenThere was no mention auction or in photos. If the partial refund doe...

Buyer Claims INR, Left Positive FB, now filed RMA Claiming Missing Pieces

Long story, I'll try to shorten it. For further understanding, I have copied and pasted my email to her below so you can see how this whole story unfolded. Item shows delivered 9/5/20. On 9/9/20 I get a very confusing email (read full msg below) wher...

Shipping

How can I get a item shipped, if a customer pays for shipping, without a printer to print a shipping label? Step by step instructions, please. Thank you in advance!

package sent by FedEx Home Delivery to post office box

What happens the seller sends a package using FedEx Home Delivery to a P.O. box? I called up FedEx and they told me that the seller has to change the address. The seller won't change it, because it is against eBay rules. I told him that the address I...

Resolved! Possible to extend shiping date ??

We have an order that is paid. Buyer asked us to hold it to ship with an auction he just won 2 days ago...but hasn't paid for yet.Is there a way to extend shipping time on first paid order so we don't look like we are shipping later than our 1-3 day ...

Ebay botched return label.

Ebay created a return label with the first 2 numbers switched. Buyer sent item back using that label and now the item is lost. What can I do?

Free Shipping or Shipping Charges?

I'm considering adding items other than media to my listings. I offer free shipping on media, but after researching sold items of some of the other things I want to list, it appears most buyers do not mind paying for shipping and in fact, make purcha...

simple return questions...

Hi, I'm Italian ebay user and I selled a brand new sealed item on ebay.com. The buyer after 5 days has received the item start a return process for item as not description, I requested to send me pictures and after two days (at ebay time limit to sol...

Adding a surcharge for AK/HI/PR?

I sell lithium batteries, which can only be shipped ground or cargo aircraft. This means no Priority Flat Rate. My listings are setup with calculated shipping, but I have a promotion for free shipping over $50. This has attracted many Hawaii and Puer...

Resolved! Shipping Return item outside 7 day return window eBay

I brought an MDM locked iPad on July 18, the iPad delivered on August 2 with the Global Shipping Program from the US to Taiwan.when I received the iPad, there was an undisclosed iCloud lock, and I immediately filed an "item not as described case". af...