Shipping

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fedex labels using ebay new labels pages - is there an issue? work around?

issue with fedex label printing - new ebay label pages - using firefox, safari and IE (both with hp envy 4500 half sheet labels and zebra ups 2844 4x6" labels) - same error on all. is anyone having an issue printing fedex shipping labels? no matter w...

Buyer returned without authorization and want refund. Now claiming police report

Hi, I’m a baby seller (as in I only sold like three personal items), and recently I sold an item to a buyer. He suddenly claimed that the package came in empty, and requested a refund. but my item was listed as NO REFUND and I definitely did send the...

Buyer had wrong shipping address, USPS delivered item, now buyer wants refund

Hi all,I shipped out an item to a buyer on June 4th, he then messaged me a day later telling me his ship to address is wrong in eBay and can I re-route the package (from NYC to Las Vegas). I advised him first thing this morning that he can call his l...

Printing shipping label no longer shows discount of retail versus ebay price

Hi sellers--- Sales have been slow so I have not had to print a shipping label with new print label page until today. After I enter dimensions and weight it shows price I will be charged. It no longer shows discount the way the old page used to. Is t...

Possible seller fraud

I bought a digital weight scale that offered free shipping worldwide (a bit weird in itself). I then researched the seller and noticed ALL his feedback was regarding him selling Microsoft Office/Project license keys. I also noticed his account was cr...

60 days gone money is gone seller stole the money ebay automatic system is wrecked!

I have purchased an item from a seller on ebay from China she/he used a nasty tactic of putting the arrival date of over 60 days without me being noticed that I cannot leave feedback after that, he sent me several messages just to keep me on the boil...

An Update Regarding Customer Breaking and Returning Items

Yesterday I posted a question regarding how to deal with a customer that insists on returning an item, only to find it's physically broken upon return receipt. The consensus seemed to be that I handled everything correctly. Today PayPal ruled in favo...

Shipping Software

Anyone using third party shipping solutions like ShipStation or Shiprush? I was advised to look into these by Fedex after lengthy disussions with them about all the surcharges they add in afterwards. (after Fedex quoting only the base rate on the eba...

Shipping information

Hi, I live in the Netherlands and ordered an item in US. The seller shipped the order to ebay and I received a delivery scan. According to the seller ebay will now forward my order, but I can not find any details from ebay?How does this work and how ...

Resolved! Cheapo Shipping

I have Endicia and a Zebra printer and always send DVDs and CDs either medial mail or first class package. Was wondering what first class flat envelope without tracking is and when can I use it? I wouldn't use it for items that I wasn't afraid to los...

Received resealed game, not sure what to do

Few days ago I purchased and received a game expansion which was described as new and sealed. It was indeed sealed - y-fold, although I don't remember how professionally it looked. I didn't even know until recently that it's possible to reseal stuff ...

Making sure buyers can not combine shipping.

Hi. I can't find this anywhere. I have multiple items for sale and while some of them ship from the same location, others ship from other locations. I want to ensure that buyers can not combine shipping. It seems sometimes even if I did not agree to ...

Resolved! eBay Undercharged Shipping

Buyer purchased an item that was listed to charge actual shipping - but the calculator shows a charge of $2.80 for USPS first class mail, but when I go to print a shipping label the cost is actually $5.24. When I look at the actual listing for my ite...

Ordered Aluminium (METAL) window screen; seller sent worthless PLASTIC. How does return process work

I ordered aluminum window screen (made out of metal). I got that cheap plastic stuff that isn't useful even to repair window screens much less for the purpose I need it. (MUST be metal.)As this cost me $75+ I want to know what my options are besides ...

guarantee shipping

I do ship within 1 day but I have NOT enrolled in Guarantee shipping. But you will never guess, all my items say the shipping is Guaranteed. I did not know this, until one of my customers complained the package was a day late (because of USPS) and th...