eBay

I need to access my old messages so that I can prove the new sales team that I returned a product

Hi everybody, In 2016, I bought a BCM94360CD from this seller 3 months later, Wifi stopped working and upon contacting them, I sent it back to China. They got it, tested it and they realized it was faulty. They would send me a new one but they didn't...

Buyer told to return item

So I opened a case with eBay because the buyer had buyers remorse and wanted to return an item. So ebay stepped in and told the buyer to return the item. It’s been over a week and noting has been returned and my money is still on hold. how long do th...

Do you think eBay would slide with me or am I wasting my time

So long story short, I had a ton of copies of the movie Hocus Pocus on DVD that I got in a liquidation load right from Walgreens the beginning of this year. All factory sealed. I’ve sold over 300 copies. So I had gotten a return request on one of the...

PayPal's new and damaging return policy

As of 10/11/19, PayPal no longer refunds their service fee for payments made on eBay sales. That means that, no matter what the reason, seller's are on the hook to eat the PayPal transaction fee, even if an order is cancelled. I spent several hours s...

Wrong photo

A buyer wants to return item because the photo is not what she wanted.The description is correct.I messaged 3 times about the wrong photo, making sure she wanted the descripted item. She never replied, now she wants to return at my expense. I respond...

How do I print a return lable

Returns: In Defense of eBay

Unpopular opinion, the return issues with buyers is not 100% eBay's fault. People buying stuff and returning it is as old as retail. People buy things all the time and return it because of their own incompetence. I'm even guilty of it once or twice, ...

Buyer claiming that item is damaged but I am suspicious...

Dear Friends, I am facing a problem with a buyer for the first time in my selling career on eBay and I need your advice-opinion. I usually sell First Day Covers(FDCs) and stamps on eBay and I do enjoy it a lot. Recently, a customer ordered 10 of exac...

Shipping Service

Hi, How do I add my own shipping service, or leave that option unspecified instead of choosing from the options that ebay gives? Thanks

Purchased Ebay Return label

A buyer requested a return of an item. After I accepted the return and purchased a return label from eBay for him to use, he changed his mind and didn't want to return it. He closed the return. My question is, am I out the return label cost from eBay...

Cant send an appeal

The close reasons is "This case was opened for the wrong seller or item. We're sorry you had a problem with your purchase."