Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Stamps.com didn't send eBay a tracking number and now it is marked OVERDUE

I am wondering if anyone has had this issue with Stamps.com. I shipped the package on time (yesterday) and it even shows it as shipped in my Stamps.com history. I shipped other packages yesterday at the same time (same scan sheet and everything) and ...

Buyer wants return almost 90 days later

I sold an electronics item almost 90 days ago. The buyer is saying it stopped working and wants a refund or replacement. I don't owe him anything, right?

Sold an item as local pickup. Agreed on Cash, buyer paid with PayPal. Do I have seller protection?

The buyer went back on his selection to pay upon pickup with cash and just went ahead and paid $500 with the PayPal option for whatever reason. What kind of seller protection do I have? Can't he just do a chargeback on his credit card for the PayPal ...

Drop Shipping

eBay needs to stop international sellers from stating they sell in the US when in fact they DO NOT! I always try to buy from US sellers only and end up getting listings from sellers from Israel, China, etc. They are actually defrauding the buyers. Th...

Getting refund on label if mail gets returned?

If I send a package that gets returned to me for insufficient postage, and I have to buy a new label, can I get a refund on the old label?

Printing labels and the UPS option (not available)

I'm using Turbo Lister to post my listings. When I have sold something through Buy It Now, I have a problem with printing shipping labels. Under Package Details, you can pick your carrier. I usually use the Post Office but sometimes like to use UPS. ...

TRS gets $100 priority Mail Insurance vs. $50 ?

Sorry have searched ...and called and can`t seem to get a straight answer.We are TRS which we thought included $100 of insurance coverage with USPS Priority shipments ?Sorry if this is a dumb question.Thank you

Top-rated seller shipped my order media mail when it was not & now I will owe. What to do?

This ticks me off because those of us that DO sell and send actual media mail items get interrogated suspiciously due to unscrupulous sellers like the one I now have a problem with: Ordered 25 bubble envelopes.Paid for Fed-Ex shipment.When notified o...

Returning an item, seller sent return label with not enough postage...

Returning an item, seller sent return label with not enough postage. I'm using the same box but PO says it's Priority Mail box so I can't use that box. Also, item is more than 2lbs so the 1st class postage seller sent won't work as package over 2lbs ...

New Ebay/PayPal/Fedex scam

After spending hours on the phone between eBay, PayPal, and FedEx it seems that no one is willing to communicate with each other. I sold an item back in March, shipped out the item via FedEx Ground with Direct Signature required. Item was delivered a...

large glass floor lamp

How do you ship a large glass bottom floor lamp with shade? Fed ex, UPS, should I pack it myself? Lamp is 17.5” x 58.75”. Thank you

Fraudulant Sellers reusing or duplicating Tracking Numbers

Why does ebay not allow an easy way of informing users about this type of fraud. For the buyer it is hard to validate the delivery address associated with tracking number , the only tracking service I have found that does this is trackpackageapp.com ...

Resolved! Returned item for refund being returned to sender?

Hi eBay community, I'd like some thoughts on my current situation with a seller. I purchased an item of around $120 from said buyer over a month ago but the kit arrived incomplete. I still wanted the main item which was a polisher and the seller agre...

Seller provided a foreign return address

I want to return an item which was shipped from Phoenix, AZ. The seller provided a return address in Israel. The shipping fee is much more than the item. How do I appeal to ebay?