Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Returning an item, seller sent return label with not enough postage...

Returning an item, seller sent return label with not enough postage. I'm using the same box but PO says it's Priority Mail box so I can't use that box. Also, item is more than 2lbs so the 1st class postage seller sent won't work as package over 2lbs ...

New Ebay/PayPal/Fedex scam

After spending hours on the phone between eBay, PayPal, and FedEx it seems that no one is willing to communicate with each other. I sold an item back in March, shipped out the item via FedEx Ground with Direct Signature required. Item was delivered a...

large glass floor lamp

How do you ship a large glass bottom floor lamp with shade? Fed ex, UPS, should I pack it myself? Lamp is 17.5” x 58.75”. Thank you

Fraudulant Sellers reusing or duplicating Tracking Numbers

Why does ebay not allow an easy way of informing users about this type of fraud. For the buyer it is hard to validate the delivery address associated with tracking number , the only tracking service I have found that does this is trackpackageapp.com ...

Resolved! Returned item for refund being returned to sender?

Hi eBay community, I'd like some thoughts on my current situation with a seller. I purchased an item of around $120 from said buyer over a month ago but the kit arrived incomplete. I still wanted the main item which was a polisher and the seller agre...

Seller provided a foreign return address

I want to return an item which was shipped from Phoenix, AZ. The seller provided a return address in Israel. The shipping fee is much more than the item. How do I appeal to ebay?

Wrong last name

I put wrong last name on my shipping address will I be able to collect my parcel?

Buyer Return - Buyer Disposed of Expensive Packaging - Who Pays?

There was apparently an issue with an item I recently sold, which is warranting a return/refund. The issue is, the item is fairly large (too big for USPS flat rate), and the buyer threw away the packaging (which cost me $27 from FedEx), and does not ...

Wrong item

I ordered a metal chassis for my wltoys buggy and recieved a iphone charger instead with a note saying its a gift and i should receive the item i ordered in a different package but the seller used the tracking numbers that was for my metal chassis. I...

Resolved! why is paypal involved with A Ebay SNAD case? I've never seen this and don't know what to do..?

Please help, I'm at a loss here. I'm a long time seller (not on this account) and I've never seen this. I bought a DVD set, its missing disc #2 . So I filed as SNAD. He replied in case that he found the missing disc and had sent it. Great. But the ca...

Economy shipping eBay says delivery in 3 days...huh?

I usually send small, light items 1st class, however I choose Economy shipping from the drop down menu which gives a estimated delivery time of 1 to 10...I do this to mitigate any delays due to unforeseen weather or other delays....Now when I look at...

The RICO Act and Mail Fraud

Lately I have been reading a lot of horror stories on this board regarding sellers being the victim of mail fraud on items that have been returned. Sometimes, a different item is returned. Other times, the same item is returned, but it has been canni...

UPS Marketplace Shipping Print Label doesn't import

Print label doesn't import to UPS Marketplace. When I sign into Marketplace shipping manually, my order has not imported. What is happening here?When I click print label, it goes to USPS shipping with a message that UPS label printing is not yet avai...

Resolved! Glitch on Paying/Printing Shipping Label

Well jeez, finally ran into a glitch that is making my day stinky. Item is ready for it's label but the print a shipping label page is fighting with me. I get all of it done then click on "pay for and print label" spot & crud-nothing happens. Tried 3...

new to eBay

i am new to selling on eBay. I was wondering if should offer returns and if so how do i go about doing it. if anyone has other tips that would be great