Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

item not shipped after payment, seller request me to open a refund case

hi , please i ask for help after buying an item i noticed that the seller has not shipped it, after contacting him , he told me to open a refund case on ebay, because the item is lost in mail ?please how can i open a refund cas and get my money back ...

i can find the label to print

Resolved! Shipping price change

I noticed something a week or so ago that surprised me and would like clarification/explanation of the situation. I was watching an item for a while to see if the price for the item was going to be within my acceptable bidding range. As the item got ...

Resolved! Is buyer forced to accept a partial refund if offered by seller?

I have a seller in China who wants to offer a partial refund for a defective product. Am I required to accept a partial refund for a defective product. Return shipping is almost 4 times the price of the item/

DAMAGED IN TRANSIT MERCHANDISE NOT RETURNED BY "BUYER"

About a month ago, I sold a vintage new old stock Kohler sink on eBay. The eBay "buyer" contacted me soon after Fed Ex delivered it and stated that it arrived damaged. I immediately refunded all of the money she had paid me.She did send me photos of ...

Resolved! Customer returned empty box

Dear Friends, We had a customer who purchased 2 items from us, then purchased another 8 items in about 2 weeks (all same product, altogether 10 items). So we assumed, they loved the items. However, in about a week after the second purchase, the custo...

Speedpak scam?

So I ordered 4 watches off ebay. 2 on Nov 19, 2018, 1 on November 22, 2018 and 1 on Nov 23,2018 all from different sellers. The first 2 I ordered were "shipped" using speedpak and the other 2 sent by international economy. The 2 watches sent through ...

Sold item as-is in need of repairs. Buyer wants refund because it is defected.

Hi. I sold a skeleton Halloween prop. The item when fully functional is suppose to sing and dance when you press the button. I made it very clear in both the item details and the description that the item needs repairs as it sings but no longer moves...

USPS price increase!

I think this is the final nail in the coffin. I am going to have to raise my prices just to cover shipping. This is just insane. Especially the First Class Price by zone?

Shipping Address

Can I have a item sent to a different address? Would like to buy a christmas gift and have it sent to a different address.Thanks, Sandy

Why is eBay so incompetent? I have been complaining about shipping label character limits for years!

So sick of running into this issue. I have been complaining about it to CS hundreds of times for at least 5 years now. The buyers can supply a virtually unlimited number of characters in their shipping address. eBay has set a 40 character limit on th...

Unable to contact seller because item has been removed

I bought an item (ID 143412953371) and started a return request. I was about to send the item to the address given in the return request when I received an email from eBay saying that the item has been removed because "an unauthorized third party may...

Medium Flat Rate Priority Boxes

When listing items, we cannot get the option of Medium Flat Rate Box to be accepted. Anyone else having this problem?

Ships from location

This happens a lot. The seller's "ships from" location does not match the true shipping point. The buyer spends time shopping for nearby products expecting quicker shipping. After making the purchase the buyer learns via tracking that the package is ...