Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item not delivered. +no tracking number? Even though I printed a USPS shipping label.

I have a customer who buys from me 2X a week for the last 6 months. On October 15th I sent out Two 5x7 manila envelopes to him, and he emailed me this morning saying they had not arrived. He has received subsequent shipment from me and they are gener...

eBay reducing drop shippers' search result rank?

I ran across an article on the Trackerbot web site which says that eBay "will decrease the organic traffic to dropshippers." I gather that means lowering their rank in listing search results. You can find the article by searching for "eBay account fl...

Resolved! Global shipping question

I have a buyer who is wanting to know where his package is. It was mailed through the Global Shipping Program in Kentucky. I have the tracking information and it shows it made it to his country of origin but has yet to be delivered. The way I underst...

Resolved! Buyer's refuses to pickup his item from the USPS local post office.

The item has been shipped from me and USPS tried to deliver andNotice Left (No Authorized Recipient Available)The status now is that the item is Available for Pickup. The buyer emailed me in Spanish says thatHelo no a llegado mi pedido no me lo han e...

I need to access my old messages so that I can prove the new sales team that I returned a product

Hi everybody, In 2016, I bought a BCM94360CD from this seller 3 months later, Wifi stopped working and upon contacting them, I sent it back to China. They got it, tested it and they realized it was faulty. They would send me a new one but they didn't...

Buyer told to return item

So I opened a case with eBay because the buyer had buyers remorse and wanted to return an item. So ebay stepped in and told the buyer to return the item. It’s been over a week and noting has been returned and my money is still on hold. how long do th...

Resolved! Shipping calculator showing two different prices

I've never had an issue with the shipping calculator before today so I'm not sure what's gone awry. I used the calculator for a listing and it showed the price for a 11x9 envelope weighing 8oz to be $2.05. I thought that sounded correct and went abou...

Resolved! Splitting up a shipment

We have a very large set of books to sell. The set fits into three boxes. When(if) we sell this set, how do I process the shipping of one item into three boxes. Thanks for all your help. This forum is invaluable.

Do you think eBay would slide with me or am I wasting my time

So long story short, I had a ton of copies of the movie Hocus Pocus on DVD that I got in a liquidation load right from Walgreens the beginning of this year. All factory sealed. I’ve sold over 300 copies. So I had gotten a return request on one of the...

PayPal's new and damaging return policy

As of 10/11/19, PayPal no longer refunds their service fee for payments made on eBay sales. That means that, no matter what the reason, seller's are on the hook to eat the PayPal transaction fee, even if an order is cancelled. I spent several hours s...

Wrong photo

A buyer wants to return item because the photo is not what she wanted.The description is correct.I messaged 3 times about the wrong photo, making sure she wanted the descripted item. She never replied, now she wants to return at my expense. I respond...

How do I print a return lable

Resolved! What is Flat Rate Freight shipping

I got a item from NY but for some reason it's shipping out of COLUMBUS OH. Anyway its says Shipping: Flat Rate Freight it is shipping from the USPS. What is Flat Rate Freight? Also when you track a item from USPS when it says SHIPMENT RECEIVED ACCEPT...

Returns: In Defense of eBay

Unpopular opinion, the return issues with buyers is not 100% eBay's fault. People buying stuff and returning it is as old as retail. People buy things all the time and return it because of their own incompetence. I'm even guilty of it once or twice, ...

Buyer claiming that item is damaged but I am suspicious...

Dear Friends, I am facing a problem with a buyer for the first time in my selling career on eBay and I need your advice-opinion. I usually sell First Day Covers(FDCs) and stamps on eBay and I do enjoy it a lot. Recently, a customer ordered 10 of exac...