Shipping

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Fedex package was delivered damaged, how do i file claim?

Sent some electronics to a buyer using Fedex ground and paid for shipping thru Ebay. Buyer just notified me that it arrived damaged from carrier and opened a claim. Buyer noted damage on box & units not seen in pictures and some sort of liquid was on...

As usual eBay doesn't care about the seller!

I sold a pair of brand new shoes to a buyer. The buyer wore the shoes, decided they didn't fit and shipped the shoes back in the original shoe box that was destroyed by USPS. Claims the shoes didn't fit description but yet there are emails saying the...

Using USPS Regional Area Boxes

How can I select USPS Regional Area Boxes?

Resolved! Shipping using a USPS Priority Large FLAT RATE BOARD GAME BOX

I have several board games that I am in the process of listing. I ordered 50 free USPS Priority Large FLAT RATE BOARD GAME Boxes to be delivered to my house. I always print my labels using Ebay's shipping portal. The Flat Rate Board Game Boxes aren't...

Resolved! how do I get ebay to step in and help for an item shown as sent but not delivered after 30 days?

the item I bought is item shown as sent but is still not delivered after 30 days - the seller delayed with excuses and said he was sending it but it never arrived and the seller will not respond to my inquiries. There is supposed to be a way to ask e...

Lost package, no message from buyer - file insurance claim or let it be?

I recently sold an expensive item, the tracking got stuck for ages so I contacted USPS; they determined the package officially could not be located and recommended I file an insurance claim (it was insured with signature confirmation). I assume one o...

MANAGE ALL ORDERS PAGE SHIP BY DATE / DATE SHIPPED

brian@ebay could you please explain why the manage all orders page shipped date shows a false date of 27sep and reports this date to the buyer, when order number 15-03925-24419 was purchased today with 1 day handling. the label was purchased long aft...

New returns policy & restocking fees

Not sure if you all saw this, but eBay is now taking away the ability to charge restocking fees for auto parts and accessories if you have a "very high" INAD returns rate. For us, this typically means that a customer didn't read the compatibility cha...

Resolved! Is there a way to change how the NEW bulk shipping labels sort?

Short version: How do you change how the new bulk label printer to sorts the labels. By zip code for example. Long version: We ship dozens of packages a day and have been doing fine with the classic bulk shipping system. Now that the Order Management...

The buyer left negative feedback and require the deliver USPS while the packge is delivering nearly

Hi all.We set up the shipping details is "Standard shipping". It means we can use any delivery service to ship the item to the buyer as long as the shipping time is not late as we mentioned on eBay, it means the buyer has agreed with the shipping pol...

"Issue Refund" - Already exchanged item, Ebay keeps telling to to refund

Hi. I recently sold an item and the buyer said it was the wrong part. So I offered to refund or exchange. He took an exchange. After he mailed back the old one, and I mailed him the new one, I am still getting automated emails from eBay telling me it...

Resolved! Scammed by a buyer using a fraudulent zip code?

I am worried that I will be scammed by a buyer using a freight forwarding service. When purchasing my $125 JBL speaker the buyer provided a correct street address, but an incorrect zip code (both zip codes are verified addresses somehow). I purchased...

Free shipping and global shipping program

I recently sold an item with free shipping but didn’t realize I must have left the international shipping option unchecked . Sold it to someone that had an address in Kentucky that I now learn is the global shipping program location ( had not opted o...

Resolved! shipping baseball pennants

what is the best way to ship baseball pennants?

Fedex smartpost tracking

I dropped off a smartpost package at one of those Fedex dropoff locations, like not a Fedex Office but a parcel store that has Fedex pickup. I dropped it off yesterday afternoon. It is now the next day, late evening. The tracking has not been updated...