Shipping

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Your thoughts on "30 days to return" option?

Ebay snuck this "30 day return" policy past me on several of my auctions. It's added in there by default. Fortunately I was able to finally catch this on 3 of my 4 auctions and change it to "no returns".I can understand how a buyer would be attracted...

Scam Protection against sellers using Amazon to drop ship via Bluecare Express

I ordered an item that stated the location was in Dallas Texas and I am outside of Austin Tx. It turns out the seller is using Amazon to drop ship using Bluecare express. Blue care lied about delivering to my house and will not respond back with thei...

managed payments disaster

I have opted into Managed Payments without realizing the full impact. Now I am suffering the consequences without any help from Ebay. Once you opt in you are stuck. It's not so bad f you don't mind waiting for up to 9 days before getting your money. ...

Buyer starts a Return but fails to ship item back.........

First time this has happened....what's the point of starting a return and then not returning. Buyer had until Sept 16 to ship back and has not done so, yet there's been No updates as to what to do next. Anyone know?........

Ship By date for weekend sales

Apologies if I am just now waking up to something that's been true for a long time, but I noticed today that my weekend sales now have a Tuesday ship by date. I am not complaining as it was always a struggle for me to ship on Monday for sales made la...

Customer paid for an item but wants shipped next week. How to avoid penalty without calling eBay?

Customer bought an item while on vacation and wants it shipped next week, is there a way to do that without a penalty, really doesn't matter to me as it would be a tiny percentage, but checking if there's a way to avoid it without calling eBay, I wou...

Shipping cost enquiry prior to purchase

Another question about Request Total prior to purchase:Seller says he combines shipping costs and I wanted to know what the combined shipping cost would be, so I emailed him. I didn't want to do the "Request Total" first, in case the combined cost wa...

The Plague of Ecommerce Return Rates

alan@ebayalan@ebay @Anonymous I found a very well researched and documented study ..interestingly,, zappos, who has used its return policy as a growth strategy is used as an example of companies not to use as industry standards... anyway,, i don't th...

Possible Typo in Buyer's Shipping Address

A buyer's address has the city marked as Sn Bernrdno CA Obviously this is likely San Bernardino CA, but I did a Google search to try verifying it as a precaution. Some results came back with that as a city name while others did not. I asked the buyer...

Buyer Claims Did Not Receive Item

A buyer purchased two of a discontinued item, they were shipped out and delivered on time. The buyer messaged me a day after tracking shows them as being delivered, saying they did not received the item, and that it was delivered to a different town/...

What is the generally excepted procedure when an item (glass) is broken in shipment using USPS

I sent an item to a buyer and they emailed me and said that it had arrived broken, the buyer emailed me and asked me to ship them another one with no images of the one that arrived broken. When I asked her to take the item to the PO and process a cla...