Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can’t get a refund

I have been trying to get my money back for a week. All I get are generic emails from eBay telling me to return the two items when I have sent multiple request for refund and pictures of receipt from post office with tracking number showing delivery ...

Won’t add tracking number

hey there! I have a little problem. I get an error when i try to add a tracking number to my item. I’ve shipped it via Hrvatska Pošta (Croatian postal service) thank you in forward! Luka

tracking problems that should have a simply fix (you would think) if they knew what they were doing

This is why you need to hire better tech professionals. A buyer purchases 2 items separately from me and both shipped together within one package ..with one tracking number... uploaded on view records page 1st(which has both purchased items and just ...

Received an item with damage not listed in the description

Looking for some advice here as this is the first time I’ve encountered this on eBay. I purchased a fly fishing rod from a seller and upon examining it the evening I received it noticed that there was a significant scratch on the rod which was neithe...

Refund for damaged item far less as money paid

Dear all, I have a question regarding a purchase I made.I bought an item in the USA of 99 dollars. Shipping of 30 dollars to the Netherlands and then about 30 importfees resulted in 165$ in total. From my Dutch creditcard account, about 151 euros has...

New Zealand

Has anyone noticed that New Zealand does not come up as one of the countries under World wide shipping?

Resolved! Buyer sends return to......herself

I have never had this happen. Buyer purchased an item, left positive feedback and then....... A week later the buyer opens a return with a message that she would like to return because she accidently purchased the wrong size. Return was auto approved...

Resolved! corporate level sellers cannot ship item from multi warehouses!what a joke with Business !!!

i am corporate business holder and selling my own brand only, having multiple warehouses in US and 18 retail stores and supplying to almost 10,000 stores in US and new label system is full of flaws do not allow you to ship the item from nearest wareh...

Ebay Return label rejected by USPS

I am a seller here. Over the years I have been selling, I have never encounter this problem before. Maybe someone can help out. But for the past month now, I get a few "item not described" returns. So therefore I am obligated to send them a return la...

Fed Ex Discount Not Being Passed on to Me as Seller: Home Delivery & Smart Post

I am so confused about Fed Ex charges on Ebay. How many of you offer Fed Ex Smart Post, Fed Ex Home Delivery, etc.? If you do are seeing a discount reflected when your buyer opts for Fed ex when you as the seller buy and print the label?I always see ...

Won’t ship to primary address

I’ve recently relocated to Hong Kong and have added/changed my primary postal address. However it says no sellers from China or Hong Kong are able to post to this address?

Case closed

Bought an item that did not work. Contacted Seller, no communication. Requested refund. No communication. Case was closed, no refund. What can I do?

Package for buyer is "awaiting delivery scan" since Saturday. Do I wait and hope it was delivered+

If package sent to buyer says awaiting delivery scan (PayPal tracking also has this as an "alert"). Assume package was delivered and not scanned and hope buyer doesn't later realize they can claim they did not receive it. This buyer has no current fe...

International shipping glitch charging US rates

I had to cancel an item because it charged only $7 for international package, the real cost was $16. Nobody can explain what happened and I am worried all my international is messed up... anyone else with this issue?

Resolved! Return label from the seller doesn't match his return address

Has this happened to anyone? So I bought an SD card that turned out to be fake.I requested a return from the seller. Ha agreed but sent me a shipping label that doesn't match his return address. Is he trying to scam me? Pretty sure if I use his shipp...