Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Digital returns

Hello, I recently purchased Spotify premium off of an eBay seller. I had it for about 3-4 days then they removed me from it. How should I go about returning it? Thanks,Harvey.

Shipping Label page is always the US version even though I live in the UK

Whenever I try to print off a shipping label I always end up at the page "Purchase and print USPS postage" even though I don't live in the US so I can't use the United States Postal Service! Even if I could change it, it mentioned "You need to have U...

Refund

how long does it take to get a full refund

How to send a return label if I already initiated a refund

A seller wants to return an item and I already initiated a refund for it. I accidentally went too fast in the process and forgot to send him a return shipping label. Is there a way I can send him a return shipping label now?

Fed-ex Pick-up issues

As of 10/1/19 Fedex will not allow me to schedule ground pickups without paying a fee. Is anyone else having this issue?

Need help on how to refund and how much to refund

Helloa buyer purchased from me. Quickly paid the price and shipping and I received my $ via PayPal. I went to post office and it cost me almost twice the shipping because of box size so I paid for it as it was my error. Item was delivered per my trac...

Item was shipped from USA, asked for a refund. Seller sent a return address that's international

I bought an item and made sure it was from the USA incase I needed to return it, incase it didn't fit. I got the item, it runs small. I started a return and the address for the return is in China. Can I send it to the address it was sent from out of ...

Package Acceptance Pending

My order is stuck in Package Acceptance Pending. I went to the USPS site, did a little digging with the tracking number and got the following message:May 2, 2018, 6:49 am Shipping Label Created, USPS Awaiting Item RIDGEFIELD, NJ 0765 So my take on it...

Item never arrived, cant open a case about it because of a stupid mistake.

on the 12th of September I ordered an item, the seller was no contact, and did not register the item as shipped. So after a while of trying to contact this seller I decide I just wanted to try and refund the purchase (the no contact from the seller w...

IS Cheap Chinese Junk Coming to an End Next Year?

With the resolution of the Universal Postal Union, it looks like the USPS will be able to significantly raise rates on shipments from China. http://news.upu.int/no_cache/nd/upu-member-countries-reach-unanimous-agreement-on-postal-remuneration-rates/ ...

Why ebay auto accept return?

HiToday I have a angry case. The buyer is my competitor, he buy my item at 28-Sept, and today he open a return request. In Past, ebay give us some option such as: accept return, decline or contact buyer, but now ebay auto accept return .And do you kn...

Seller Says Never Received Item but Tracking says It Was Delivered:

Tracking says item was delivered a week ago. Buyer says he did not get it. Buyer is apparently in the army, uses an army rank. But the address is a PO box. Could the PO have put it in the wrong PO box? It is a small item. I guess such mistakes are ma...

Resolved! shipping multiple boxes

I am selling something that has to be shipped in 3 boxes that are the same size and weight. How can I used calculated shipping to charge the buyer in advance for all 3 packages? I know I can print multiple labels but that does not help me if the buye...

Resolved! Buyer asks for a return on a car grille after painting it

I sold a 'RS5 Style' grille for model A5/S5 (A5 or S5 grille has slightly different dimensions compare to RS5's) with explicitly saying 'Please double check fitment of these parts to your vehicle prior to buying - unfortunately return is not availabl...

Electronics damaged in transit

Hi, I recently bought an Item on Ebay that contained some electronics inside ( replica lightsaber), the sound card was damaged during shipping. Do I now have the rights to request a refund? The box wasn't damaged, nor is the item damaged on the outsi...